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Online Customer Service Jobs in Decatur, IL (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Decatur, IL · On-site

$15.50 - $21/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed ... Record accurate notes in online customer relationship management database * Prepare tax return ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Prepare, box, and wrap customer purchases and online orders for shipment * Calculate service counter and store cash work - prepare bank deposits * Maintain a clean and organized department * Be ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL

$16 - $18/hr

Prepare, box, and wrap customer purchases and online orders for shipment * Calculate service desk and store cash work - prepare bank deposits * Maintain a clean and organized department * Be ...

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Tate & Lyle

Customer Service Rep

Decatur, IL

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Domino's Franchise

Customer Service Rep

Decatur, IL

$15.50 - $21/hr

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing ...

Aramsco

Customer Service Representative

Decatur, IL

$16.25 - $16.48/hr

Customer Service Representative Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

U-Haul

Customer Service Representative

Decatur, IL

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Aramsco, Inc.

Customer Service Representative

Decatur, IL · On-site

$16.25 - $16.48/hr

The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment ...

Circle K

Customer Service Representative

Clinton, IL

$15.75 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $24.68/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

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Online Customer Service information

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$26

How much do online customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What are the most commonly searched types of Customer Service jobs in Decatur, IL? The most popular types of Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Online Customer Service jobs? Cities near Decatur, IL with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Decatur, IL as of May 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 67% Physical, 5% Hybrid, and 28% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.
Customer Service Phone Rep

Customer Service Phone Rep

ATC Income Tax

Decatur, IL • On-site

$15.50 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Opportunity

ATC Income Tax is now hiring... Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations. Employment from January thru April. Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary.

Positions available in Marietta and Decatur. Responsibilities include:

  • Build client rapport
  • Market tax preparation services to in-bound callers using phone script
  • Make outbound marketing calls to previous tax clients using phone script
  • Record accurate notes in online customer relationship management database
  • Prepare tax return estimates for in-bound callers (no experience needed, will train)
  • Resolve basic customer concerns via telephone in a timely and professional manner
  • Provide excellent customer service over the telephone
  • Support Tax Preparer staff
  • Ensure adherence to company policies and procedures
  • Overall office efficiency

Requirements:

  • Ability to follow phone script
  • Ability to perform in a fast-paced environment
  • Previous customer service experience is a must
  • Detailed oriented
  • Well organized
  • Self motivated
  • Reliable and punctual
  • Good computer skills
  • Outstanding phone etiquette
  • Proper grammar usage in oral and written correspondence
  • Ability to multi-task
  • Ability to problem solve
  • Ability to work days, evenings and weekends
  • Store hours are 9am – 8pm Monday thru Saturday, possible Sundays; shift starts at 9am
  • You will work approximately 30 – 40 hours per week
  • Compensation - Hourly, plus weekly bonuses
  • There will be a short phone interview followed by an in-person interview
  • There will be a background check for all new hires

Thank You ATC Income Tax

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