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Customer Service Coordinator Jobs in Decatur, IL

Tjx

Customer Experience Coordinator

Forsyth, IL

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

TJX Companies

Customer Experience Coordinator

Forsyth, IL · On-site

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Tate & Lyle

Customer Service Rep

Decatur, IL

$48K - $55K/yr

Provides training and mentoring for Customer Service Coordinators as needed Requirements * Strong verbal and written communication skills * Ability to work in a fast paced team environment

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Provides training and mentoring for Customer Service Coordinators as needed Requirements * Strong verbal and written communication skills * Ability to work in a fast paced team environment

Circle K

Customer Service Representative

Clinton, IL

$15.75 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

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How much do customer service coordinator jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service coordinator in Decatur, IL is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.92 per hour, depending on experience, location, and employer.

What Is a Customer Service Coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for overseeing customer service operations, ensuring customer inquiries and issues are handled efficiently. They act as a liaison between customers and various departments, manage support tickets or calls, and help resolve complaints. Additionally, they may train customer service staff, track service metrics, and implement improvements to enhance the overall customer experience. Their goal is to maintain high customer satisfaction and support the company's service standards.

How can I make 2000 a week working from home?

A Customer Service Coordinator can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve taking on additional shifts, working for multiple clients, or gaining advanced skills to qualify for higher-paying roles or bonuses.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs
What are the most commonly searched types of Customer Service jobs in Decatur, IL? The most popular types of Customer Service jobs in Decatur, IL are:
What job categories do people searching Customer Service Coordinator jobs in Decatur, IL look for? The top searched job categories for Customer Service Coordinator jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Service Coordinator jobs? Cities near Decatur, IL with the most Customer Service Coordinator job openings:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Decatur, IL as of May 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,902 per year, or $19.7 per hour.
Customer Experience Coordinator

Customer Experience Coordinator

Tjx

Forsyth, IL

$16 - $16.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 686 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

1265 Hickory Mall

Location:

USA TJ Maxx Store 0420 Forsyth ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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