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Virtual Customer Service Jobs in Decatur, IL (NOW HIRING)

Tate & Lyle

Customer Service Rep

Decatur, IL

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Tate & Lyle

Customer Service Rep

Decatur, IL

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Company Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for ...

Circle K

Customer Service Representative

Williamsville, IL

$20.25 - $27.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Monticello, IL

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Decatur, IL

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Forsyth, IL

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Monticello, IL

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Decatur, IL

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Decatur, IL

Virtual Customer Service information

See Decatur, IL salary details

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$25

How much do virtual customer service jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for virtual customer service in Decatur, IL is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Virtual Customer Service position, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How can I make 2000 a week working from home?

A virtual customer service representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in specialized areas like technical support or sales. Increasing income may also involve developing strong communication skills, using relevant tools, and seeking roles with higher pay rates or performance bonuses.

What is a typical workday like for a Virtual Customer Service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a Virtual Customer Service job?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software. Some roles may also require specific certifications or training in customer support or related areas.

Is Amazon work from home a real thing?

Amazon offers remote customer service positions that allow employees to work from home, often requiring a dedicated workspace, internet connection, and training on company tools. These roles are legitimate and part of Amazon's flexible work options, though availability may vary by location and position type.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.
What are the most commonly searched types of Customer Service jobs in Decatur, IL? The most popular types of Customer Service jobs in Decatur, IL are:
What are popular job titles related to Virtual Customer Service jobs in Decatur, IL? For Virtual Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Decatur, IL look for? The top searched job categories for Virtual Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Virtual Customer Service jobs? Cities near Decatur, IL with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you

Customer Service Rep

Tate & Lyle

Decatur, IL

$48K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Tate & Lyle rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

303rd of 385 rated food and drinks producers

Job description

Customer Service Representative
A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company's strategy forward as a valued added supplier.
Responsibilities/Duties
  • Serve as first point of contact for the customers when processing orders and requests
  • Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
  • Processes customer orders, complaints, returns, and invoices in a timely manner
  • Responds to customer requests for product information and samples
  • Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
  • Manages ongoing contracts and request quotes or new contracts as needed
  • Verifies contract pricing in CRM is accurate to ensure correct invoicing
  • Resolves customer payment discrepancies
  • Obtains required approvals to issue customer credits as needed
  • Tracks shipments for customers and provides assistance in expediting
  • Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
  • Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
  • Works directly with the production planning & credit team to release orders to customers
  • Manages daily open order reports, blocked deliveries and billing block reports
  • Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
  • Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
  • Submits required forms to GSS to create, change, or correct master data as directed by the customer
  • Manages customer portals and does everything from recovering PO's to reentering invoice data into the customer portal system.
  • Assesses and escalates any urgent issues to sales and management as appropriate
  • Provides training and mentoring for Customer Service Coordinators as needed
Requirements
  • Strong verbal and written communication skills
  • Ability to work in a fast paced team environment
  • Excellent computer skills
  • Detail oriented with a high level of accuracy
  • Ability to problem solve and provide solutions
  • Decision making capabilities in fast paced, ever changing environment
  • Organized and ability to multitask
  • Continuous improvement mindset
  • Ability to work on call on a rotating basis
Preferred Experience
  • Bachelor's Degree, preferably in Business related field
  • 5-7+ years of experience in customer service or related field
What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.
The salary range for this position is: $48,000 - $55,000.
In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:
  • Medical, Dental, Vision coverages
  • Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
  • 401K with company match
  • Company paid life insurance
  • Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.
#LI-RF1
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

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