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Voice Of Customer Jobs in Decatur, IL (NOW HIRING)

Consociate Health

Communications Specialist

Decatur, IL · On-site

$17.50 - $18/hr

Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. * Ask customers what they need and strive to exceed their expectations. Offer and ...

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Voice Of Customer information

What is a Voice of Customer job?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What are the typical daily responsibilities of a Voice Of Customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the Voice Of Customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

What are popular job titles related to Voice Of Customer jobs in Decatur, IL? For Voice Of Customer jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Voice Of Customer jobs in Decatur, IL look for? The top searched job categories for Voice Of Customer jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Voice Of Customer jobs? Cities near Decatur, IL with the most Voice Of Customer job openings:
Voice Of Customer jobs near you
Infographic showing various Voice Of Customer job openings in Decatur, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Senior Product Manager

Grain and Protein Technologies

Assumption, IL • On-site

$121K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Sr. Product Manager, Grain & Protein
The North America Grain Product Management team is seeking a Senior Product Manager to be the owner of the product lifecycle and develop a strategic vision and roadmap to drive innovation for our customers and growth for the GSI Grain business. As a key member of the product development team, the Sr. PM will play a pivotal role in shaping the future of GSI's product portfolio, focusing on North America markets
Your Impact
The Product Manager will serve as a strategic and tactical leader, responsible for driving the success of our product portfolio through disciplined product management practices and cross-functional collaboration. Key responsibilities include:
  • Exemplify Leadership and Growth Mindset: Demonstrate curiosity, openness to learning, and a commitment to excellence, and serve as a business leader who embraces change, motivated to make a meaningful impact in a dynamic and evolving product space.
  • Champion Voice of Customer and Voice of Business: Engage deeply with customers, dealers, and internal stakeholders to gather insights, synthesize feedback, and convert qualitative data into actionable strategies.
  • Cultivate the Product Development Funnel: Manage the end-to-end product development process from ideation through implementation, leveraging our defined New Product Introduction Process (NPIP) to ensure effective product launches into the production and market environments.
  • Define and Develop Product Specifications: Translate customer and stakeholder needs into clear, actionable product specifications that guide development and ensure alignment with business objectives.
  • Drive Cross-Functional Collaboration: Work closely with cross-functional stakeholders, i.e. engineering, operations, marketing, and sales, to align product initiatives with organizational goals and drive the business forward without direct reporting lines.
  • Execute Tactical Project Management: Ensure projects progress effectively by managing timelines, resources, and deliverables with precision and accountability.
  • Manage the Full Product Lifecycle: Oversee the lifecycle of products from initial concept through launch and eventual product obsolescence.
  • Own Product Positioning and Competitive Intelligence: Maintain and evolve product positioning strategies while actively monitoring competitive landscapes to inform decision-making and identify growth opportunities.

Your Experience and Qualifications
  • Minimum of 8 years of product management experience, ideally within agriculture or industrial/manufactured products, with full lifecycle ownership.
  • Hold a bachelor's degree in engineering, business, marketing, or a related field (MBA preferred) and a strong understanding of product development processes and technical specifications is preferred.
  • Comfortable working hands-on in the field, with customers, or in operations to gain firsthand insights with overnight travel as needed.
  • Actively seek opportunities to grow and improve with a strong curiosity when presented with new challenges or opportunities.
  • Maintain high standards and consistently deliver results with a demonstrated ability to drive quality and effectiveness across product initiatives.
  • Bring a confident, accountable, and forward-thinking mindset to lead initiatives that create meaningful impact and contribute to organizational success.
  • Experience managing complex projects with multiple stakeholders and delivering results on time and within scope.
  • Thrive in fast-paced environments and take initiative to move projects forward including tactical execution and cross-functional coordination.

Your Compensation and Benefits
Expected annual salary for this role will be $100,000 - $125,000, plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
This role is hybrid (Monday - Thursday in office, and flexible Fridays) based out of Assumption, IL

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