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Voice Of Customer Jobs in Decatur, IL (NOW HIRING)

T/CCI Manufacturing LLC

Quality Coordinator

Decatur, IL · On-site

$50K - $70K/yr

Track Voice of Customer/customer feedback like Scorecards, Infractions, and Complaints * Use VOC to drive internal corrective actions * Support problem-solving and issue resolution through a ...

Woodmont & Grandview Cabinetry

Material handler

Texas, IL · On-site

$16.50 - $20/hr

... quality customer service. What is a material handler? Material Handlers are integral warehouse ... Familiarity with voice picking systems or RF devices is a plus * Experience in using warehouse ...

Consociate Health

Communications Specialist

Decatur, IL · On-site

$17.50 - $18/hr

Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. * Ask customers what they need and strive to exceed their expectations. Offer and ...

Consociate Health

Communications Specialist

Decatur, IL

$51K - $68K/yr

Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. * Ask customers what they need and strive to exceed their expectations. Offer and ...

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Voice Of Customer information

What is a Voice of Customer job?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What are the typical daily responsibilities of a Voice Of Customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the Voice Of Customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

What are popular job titles related to Voice Of Customer jobs in Decatur, IL? For Voice Of Customer jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Voice Of Customer jobs in Decatur, IL look for? The top searched job categories for Voice Of Customer jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Voice Of Customer jobs? Cities near Decatur, IL with the most Voice Of Customer job openings:
Voice Of Customer jobs near you
Infographic showing various Voice Of Customer job openings in Decatur, IL as of June 2026, with employment types broken down into 7% As Needed, 57% Full Time, 25% Part Time, 7% Contract, and 4% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.
Quality Coordinator

Quality Coordinator

T/CCI Manufacturing LLC

Decatur, IL • On-site

$50K - $70K/yr

Full-time

Posted 5 days ago

Job description

Description:

Company Background

TCCI Manufacturing is a world leader in compressor technology for commercial vehicle, automotive and same-day delivery vehicles. Our global footprint spans 8 locations across the US, China, India, Germany, Brazil, Ireland, Spain, and Mexico—employing more than 650 employees worldwide. TCCI has become one of the leading global Electric Compressor (EC) Manufacturers for the commercial & heavy-duty sectors, as well as automotive specialty vehicle markets. As we look to the future, we will pioneer technology in electrification and support our customer’s plans for a full electrification solution that includes vehicle production, charging, route planning and infrastructure.


Visa sponsorship is not available for this position.


JOB FUNCTION

The Quality Coordinator will primarily focus on ensuring our product meets the quality expectations of our customers. This detail-oriented role will interact directly and indirectly with our customers via portals, emails, and meetings. The Coordinator will track and manage Voice of Customer (VOC) and customer satisfaction indicators, including KPIs, Non-conformities, and complaints. This information will be used to develop action plans for improvement in collaboration with cross-functional teams.


ESSENTIAL FUNCTIONS

  1. Track Voice of Customer/customer feedback like Scorecards, Infractions, and Complaints
  2. Use VOC to drive internal corrective actions
  3. Support problem-solving and issue resolution through a structured approach
  4. Ensure products consistently exceed our Quality standard through robust process development
  5. Coordinate/facilitate cross-functional team events like Meetings or Kaizens
  6. Manage programs and documentations related to MRB, CAPA, Document Control, Internal Audits, and the continual improvement program


ADDITIONAL RESPONSIBILITIES

  1. Host recurring meetings, take notes, and track action items to drive progress on the agenda.
  2. Data analytics
  3. Report/presentation creation
  4. Perform Internal Audits
  5. Support Operational and Supplier Quality as needed
  6. Write SOPs and work instructions
  7. Other duties as assigned



Requirements:


MINIMUM QUALIFICATIONS

Associate’s Degree (Bachelor’s preferred) or equivalent experience in a technical, administrative, management, and/or Customer Service role

Understanding of ISO9001, IATF16949 experience is a plus

Proficiency in Microsoft Office

Excellent Customer Service skills

Strong written and verbal communication skills

Detail-oriented and organized

Ability to accurately define problems and solve with cross-functional teams

Six Sigma, Kaizen, or other continuous improvement methodology experience

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