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Voice Of Customer Jobs in Decatur, IL (NOW HIRING)

Consociate Health

Communications Specialist

Decatur, IL · On-site

$17.50 - $18/hr

Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. * Ask customers what they need and strive to exceed their expectations. Offer and ...

Consociate Health

Communications Specialist

Decatur, IL · On-site

$17.50 - $18/hr

Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. * Ask customers what they need and strive to exceed their expectations. Offer and ...

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

... internal and external customers and stakeholders. * Proven ability of critical thinking ... Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will ...

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

... internal and external customers and stakeholders. * Proven ability of critical thinking ... Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will ...

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

... internal and external customers and stakeholders. * Proven ability of critical thinking ... Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will ...

Cogent, Inc

Shop Service Technician

Decatur, IL

$18 - $23.75/hr

... of work performed to ensure customer satisfaction. * Uphold all safety practices and procedures as ... your voice is valued, and your professional growth is supported. As an employee-owner, you'll be ...

Cogent

Shop Service Technician

Decatur, IL · On-site

$18 - $23.75/hr

... of work performed to ensure customer satisfaction. * Uphold all safety practices and procedures as ... your voice is valued, and your professional growth is supported. As an employee-owner, you'll be ...

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Voice Of Customer information

What is a Voice of Customer job?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What are the typical daily responsibilities of a Voice Of Customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the Voice Of Customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

What are popular job titles related to Voice Of Customer jobs in Decatur, IL? For Voice Of Customer jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Voice Of Customer jobs in Decatur, IL look for? The top searched job categories for Voice Of Customer jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Voice Of Customer jobs? Cities near Decatur, IL with the most Voice Of Customer job openings:
Voice Of Customer jobs near you
Infographic showing various Voice Of Customer job openings in Decatur, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Communications Specialist

Communications Specialist

Consociate Health

Decatur, IL • On-site

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description


Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.
As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.
Position Summary:
The Communication Specialist reports to the Communications Team Lead within the Client Services Division. This position provides support for the communication and operations departments.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Open and sort incoming mail.
  • Retrieve, note, and forward faxes.
  • Maintain report logs for Consociate Operations.
  • Reprice claims.
  • Process repricing appeals.
  • Process authorizations
  • Scan mail into an electronic mailbox
  • Move mail daily within the electronic mailbox
  • Scan claims to EDI vendor.
  • Process scanning errors.
  • Process provider maintenance.
  • Outbound Itemized Bill Process
  • Print and mail Administrative Services and Daily Correspondence
  • Coordinate and assist with special projects.
  • Provide back-up assistance for others within the Communications Department.
  • Perform other duties as assigned.

GENERAL EXPECTATIONS:
  • Present a positive image of Consociate at all times.
  • Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a client, co-worker or supervisor.
  • Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
  • Actively listen to feedback and questions, allowing open discussions, taking time to understand and asking questions when appropriate
  • Identify and perform work that has not been specifically assigned, as needed.
  • Adhere to established safety standards and utilizes proper techniques to avoid work-related injuries.
  • Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
  • Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
  • Attend required in-service and staff meetings.
  • Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.

SERVICE EXPECTATIONS:
  • Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
  • Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
  • Take appropriate steps to resolve problems to the client's satisfaction.
  • Seek opportunities, provide value added services, and eliminate tasks that do not serve our client.
  • Remain aware of products and services provided by Consociate.
  • Project a positive, professional image when working.
  • Coachable, quick learner who is comfortable with change

Experience and Skills
KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:
  • High School Education Required.
  • Strong data entry skills; Comfortable working on a PC using Microsoft Office, Microsoft Teams, and telephones efficiently
  • Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily.
  • Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime)

PHYSICAL AND MENTAL ABILITIES:
  • Ability to perform sedentary work for extended periods of time.
  • Ability to utilize personal computer (manual dexterity is required to operate a keyboard), telephone system, and communicate with a variety of customers.
  • The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects during the same period, and adapt to interruptions.

BENEFITS:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

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