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Voice Of Customer Jobs in Decatur, IL (NOW HIRING)

Guest Service Representative

Lincoln, IL · On-site

$13.25 - $16/hr

... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ... tone of voice and a "can do" attitude. • Actively listens, asks questions, and provides clear ...

Responsible for delegation, supervision, and provision of nursing care for a designated group of ... Above all else, working at Memorial means we expect you to exceed customer expectations. You can do ...

Responsible for delegation, supervision, and provision of nursing care for a designated group of ... Above all else, working at Memorial means we expect you to exceed customer expectations. You can do ...

Responsible for delegation, supervision, and provision of nursing care for a designated group of ... Above all else, working at Memorial means we expect you to exceed customer expectations. You can do ...

Shift Leader

Lincoln, IL · On-site

$13.50 - $16.50/hr

... customers by providing a friendly and helpful experience that wins loyalty to the brand. • ... tone of voice and a "can do" attitude. • Actively listens, asks questions, and provides clear ...

Responsible for delegation, supervision, and provision of nursing care for a designated group of ... Above all else, working at Memorial means we expect you to exceed customer expectations. You can do ...

Responsible for delegation, supervision, and provision of nursing care for a designated group of ... Above all else, working at Memorial means we expect you to exceed customer expectations. You can do ...

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Voice Of Customer information

What is a Voice of Customer job?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the focus should be on a candidate's skills and experience, while 30% should be on cultural fit and soft skills. For a Voice of Customer role, this balance helps ensure candidates can effectively gather insights and align with company values.

What is a voice of customer role?

A Voice of Customer (VoC) role involves collecting, analyzing, and interpreting customer feedback to help organizations improve products, services, and customer experience. It often requires skills in data analysis, communication, and familiarity with tools like surveys and feedback platforms. The role supports strategic decision-making by translating customer insights into actionable recommendations.

What job makes $10,000 a month without a degree?

A Voice of Customer professional can potentially earn $10,000 or more per month through roles in customer experience management, consulting, or freelance feedback analysis, especially with specialized skills in data analysis, communication, and industry knowledge. High earnings often depend on experience, client base, and the ability to deliver valuable insights to companies, sometimes working independently or as part of a consultancy. Such roles typically do not require a formal degree but do require strong skills and proven results.

How can I make 2000 a week working from home?

A Voice of Customer role can potentially earn $2000 a week by providing high-quality feedback, analyzing customer interactions, and working flexible hours. Success depends on experience, the company’s pay structure, and the volume of work completed, often requiring strong communication skills and familiarity with customer service tools. Earning this level of income may involve taking on multiple clients or projects simultaneously.

What are the typical daily responsibilities of a Voice Of Customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the Voice Of Customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

What are popular job titles related to Voice Of Customer jobs in Decatur, IL? For Voice Of Customer jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Voice Of Customer jobs in Decatur, IL look for? The top searched job categories for Voice Of Customer jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Voice Of Customer jobs? Cities near Decatur, IL with the most Voice Of Customer job openings:
Infographic showing various Voice Of Customer job openings in Decatur, IL as of June 2026, with employment types broken down into 7% As Needed, 57% Full Time, 25% Part Time, 7% Contract, and 4% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.
Registered Nurse (RN), Cath Lab

Registered Nurse (RN), Cath Lab

Memorial Health

Harristown, IL • On-site

$48.37/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Memorial Health rating

6.8

Company rating: 6.8 out of 10

Based on 170 frontline employees who took The Breakroom Quiz

485th of 871 rated healthcare providers


Job description

Min
USD $30.23/Hr.
Max
USD $48.37/Hr.
Overview
*** $20,000 Sign on Bonus Available***
This is a Full Time, Day Shift Position
(Three 12-hour shifts, with On-Call)
The Full Time Cath Lab Registered Nurse (RN) offers fast paced multidisciplinary teams, performing vascular diagnostic and interventional, coronary diagnostic and interventional, and structural heart procedures. The Cath Lab RN also performs high acuity electrophysiology studies and ablations, and permanent pacemaker/ICD device implants.
Responsible for delegation, supervision, and provision of nursing care for a designated group of patients through utilization of the nursing process. Provides age-appropriate care. Participates in research when appropriate and incorporates research findings into evidence-based clinical practice. Contributes to quality improvement processes. Adheres to MMC Mission, Vision, and Values, the Nursing Division Mission, Vision, and Philosophy, the ANA Code of Ethics and the Illinois Nursing Act. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
A Registered Nurse at Springfield Memorial Hospital (SMH) means becoming a part of a Magnet hospital that raises the bar for excellence. The SMH environment expects high quality care for patients and RNs who want to advance learning to ensure they can be the best nurse possible. Quality nurses not only understand, but also exhibit, that "care starts with caring." Nursing is about caring for people. Above all else, working at Memorial means we expect you to exceed customer expectations. You can do this by treating each patient as if they are the only one you are caring for that day, being the calm voice for the family, finding the answers when you don't have one, and displaying compassion in all interactions.
Recruiter:
Sandy Dunn, Senior Talent Acquisition Partner
Dunn.Sandy@mhsil.com
To review Memorial's Benefits click here: Benefits - Memorial HR
Qualifications
Licensure/Certification/Registry:
  • Licensed as RN in State of Illinois required.
  • Current BLS/CPR certification per policy.

Other Knowledge/Skills/Abilities:
  • Must be able to position and/or transfer an average adult patient and possess gross coordination sufficient to perform other patient care duties as required. Must be able to withstand prolonged periods of standing.
  • Must be able to perform difficult manipulative skills such as IV insertion and IM injections.
  • Environmental working conditions include exposure to blood, bodily fluids and tissue, contagious diseases and/or radioactive or other potentially hazardous materials.

Responsibilities
1. Professional Nursing Care
• Age appropriate assessment.
• Data analysis to identify nursing problems.
• Defines individualized patient outcomes.
• Develops an interdisciplinary, individualized plan of care in partnership with patients and families.
• Implements specified interventions to attain expected outcomes.
• Evaluates the patient's progress toward attainment of outcomes, revising the plan when indicated.
2. Supervision and Delegation
• Delegates patient care tasks to LPNs and unlicensed assistive personnel based on job description, individual capability and patient needs.
• Communicates patient status and caregiver performance expectations.
• Appropriately supervises performance of LPNs and unlicensed assistive personnel.
• Directs performance improvement for LPNs and unlicensed assistive personnel.
• Builds teamwork when supervising and delegating to others.
3. Communication and Collaboration
• Demonstrates effective interpersonal skills.
• Uses therapeutic communication techniques.
• Demonstrates assertiveness.
• Communicates relevant patient information to other members of the health team.
• Documents patient care according to Memorial policies and procedures. .
• Ensures appropriate implementation of physician's orders.
• Creates and maintains a collaborative work environment.
• Participates in interdisciplinary planning and decision making.
• Precepts new nursing employees and/or nursing students.
4. Quality and Safety
• Identifies and resolves safety risks.
• Participates in continuous quality improvement.
• Participates in the periodic review and revision of policies, procedures, and standards of care.
• Complies with all safety policies.
5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
6. Professional Accountability
• Demonstrates ethical decision making.
• Advocates for patients and families.
• Appropriately follows the chain of command.
• Adheres to the Memorial Health Behavioral Standards
• Develops annual plan for own professional development
• Participates in community health initiatives
• Participates in community organizations.
• Contributes to nursing research activities and applies findings in clinical practice.
• Participates in nurse peer review process.

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