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Telephone Customer Service Jobs in Decatur, IL (NOW HIRING)

Crown Nissan of Decatur

Service Advisor

Decatur, IL

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

Crown Nissan of Decatur

Service Advisor

Decatur, IL

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

Crown Nissan of Decatur

Service Advisor

Decatur, IL

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

Crown Nissan of Decatur

Service Advisor

Decatur, IL · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

Crown Nissan of Decatur

Service Advisor

Decatur, IL

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

Crown Nissan of Decatur

Service Advisor

Decatur, IL · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

LPC

Customer Support Specialist

Decatur, IL

$17.50 - $23.50/hr

... products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage telephone calls professionally ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL · On-site

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL · On-site

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL · On-site

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Domino's

Pizza Team Member

Monticello, IL · On-site

$13 - $15/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

Domino's Pizza

Pizza Team Member

Monticello, IL

$13 - $15/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

Domino's Pizza

Pizza Team Member

Monticello, IL

$13 - $15/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

Little Caesars

Crew Member

Decatur, IL

$15/hr

... Customer Service Standards, Hot-N-Ready Promise, Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures. · Prepares high quality products consistently by ...

Little Caesars

Crew Member

Decatur, IL · On-site

$15/hr

... Customer Service Standards, Hot-N-Ready Promise, Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures. · Prepares high quality products consistently by ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Decatur, IL

Telephone Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for telephone customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

How can I make $2000 a week working from home?

A Telephone Customer Service representative can potentially earn $2000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What are telephone customer service representatives?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by Telephone Customer Service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

How much does Amazon remote customer service pay?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work independently in a home environment.

What are the key skills and qualifications needed to thrive as a Telephone Customer Service Representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What jobs pay 4000 a week without a degree?

In the field of telephone customer service, high-paying roles that can reach $4,000 a week are rare and typically require extensive experience, advanced skills, or management responsibilities. Most customer service positions pay hourly wages that, even with overtime, generally do not reach that level without additional qualifications or supervisory duties. Alternative high-earning jobs without a degree include sales, real estate, or certain freelance roles, but these are outside the customer service field.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management within call centers may also offer higher compensation, especially with relevant experience and certifications.
What are popular job titles related to Telephone Customer Service jobs in Decatur, IL? For Telephone Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Decatur, IL look for? The top searched job categories for Telephone Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Telephone Customer Service jobs? Cities near Decatur, IL with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Decatur, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.
Pre-Tax Benefits Service Specialist

Pre-Tax Benefits Service Specialist

Consociate Health

Decatur, IL • Hybrid

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.

As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

Position Summary:

The Pre-Tax Benefits Service Specialist reports directly to the Pre-Tax Benefits Supervisor and AVP of Client Services. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner.

Principal Duties & Responsibilities:

  • Answer telephone inquiries from covered members and employers regarding claim status, benefits, eligible expenses, debit card status, etc.
  • Assist walk-in customers with benefit/claim questions.
  • Answer email inquiries from members and employers.
  • Maintain knowledge of all Pre-Tax Benefits for plans administered by Consociate and IRS guidelines pertaining to those benefits.
  • Assist with reviewing, auditing and processing of claims and documentation.
  • Perform other duties as assigned.

General Expectations:

  • Present a positive image of Consociate at all times.
  • Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a client, co-worker or supervisor.
  • Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
  • Identify and perform work that has not been specifically assigned, as needed.
  • Adhere to established safety standards and utilizes proper techniques to avoid work-related injuries.
  • Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
  • Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
  • Attend required in-service and staff meetings.
  • Preserve the confidentiality of all business-sensitive information, including but not limited to that of client groups and individuals, employees and applicants

Service Expectations:

  • Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
  • Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
  • Assists customers through the pre-tax benefits claim submission/balance inquiry/enrollment experience.
  • Respond to customer requests in a timely manner, returning calls promptly and keeping them informed of delays before they ask.
  • Take appropriate steps to resolve problems to the client's satisfaction.
  • Seek opportunities, provide value added services, and eliminate tasks that do not serve our client.
  • Remain aware of products and services provided by Consociate.
  • Project a positive, professional image when working.
Working Conditions:

  • This is a hybrid position.

  • If work is performed offsite, location must be HIPAA compliant.


Knowledge, Skills and Experience:

  • High School Education required.
  • Minimum of one to two years of experience working with the public. Previous banking or customer service background recommended.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance