Service Advisor
Decatur, IL · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
Service Advisor
Decatur, IL · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
Service Advisor
Decatur, IL · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
Service Advisor
Decatur, IL · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
Service Advisor
Decatur, IL · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
Service Advisor
Decatur, IL · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...
Customer Support Specialist
$17.50 - $23.50/hr
... products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage telephone calls professionally ...
Customer Support Specialist
$17.50 - $23.50/hr
... products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage telephone calls professionally ...
Customer Support Specialist - Des Moines, IA, Decatur, IL or Quincy,
Decatur, IL · On-site
$38K - $69K/yr
Extensive keyboard and telephone use, sitting for extended periods of time. * Strong computer ... Two or more years of experience in Customer Service and/or Sales Support. * ERP user experience ...
Customer Support Specialist - Des Moines, IA, Decatur, IL or Quincy,
Decatur, IL · On-site
$38K - $69K/yr
Extensive keyboard and telephone use, sitting for extended periods of time. * Strong computer ... Two or more years of experience in Customer Service and/or Sales Support. * ERP user experience ...
... service levels, and support business objectives.Serve as a key liaison to the Sales team to support ... Extensive keyboard and telephone use, sitting for extended periods of time.Strong computer skills ...
... service levels, and support business objectives.Serve as a key liaison to the Sales team to support ... Extensive keyboard and telephone use, sitting for extended periods of time.Strong computer skills ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$16 - $23.64/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$16 - $23.64/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$18.25 - $24.75/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$18.25 - $24.75/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$16 - $23.64/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$16 - $23.64/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$16 - $23.64/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Patient Service Specialist, Lincoln
Lincoln, IL · On-site
$16 - $23.64/hr
Also responsible for answering the telephone, routing and triaging calls relative to patient ... Experience: * Previous work experience in a medical office and/or customer service position ...
Pizza Team Member
$13 - $15/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.
Quick apply
Pizza Team Member
$13 - $15/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.
Pizza Team Member
Monticello, IL · On-site
$13 - $15/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.
Pizza Team Member
Monticello, IL · On-site
$13 - $15/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.
Receptionist/Accounts Receivable
Decatur, IL · On-site
$16 - $19/hr
... service. Learn more about MDI at www.mdilubes.com. Morgan Distributing, Inc. is an ExxonMobil ... Welcomes visitors/customers by greeting them in person or on the telephone, answering or referring ...
Quick apply
Receptionist/Accounts Receivable
Decatur, IL · On-site
$16 - $19/hr
... service. Learn more about MDI at www.mdilubes.com. Morgan Distributing, Inc. is an ExxonMobil ... Welcomes visitors/customers by greeting them in person or on the telephone, answering or referring ...
Pizza Team Member
Monticello, IL · On-site
$13 - $15/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.
Pizza Team Member
Monticello, IL · On-site
$13 - $15/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.
Patient Access Representative
Decatur, IL · On-site
$15 - $20/hr
... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...
Patient Access Representative
Decatur, IL · On-site
$15 - $20/hr
... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...
Patient Access Representative
Decatur, IL · On-site
$15 - $20/hr
... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...
Patient Access Representative
Decatur, IL · On-site
$15 - $20/hr
... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...
Patient Access Representative
Decatur, IL · On-site
$15 - $20/hr
... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...
Patient Access Representative
Decatur, IL · On-site
$15 - $20/hr
... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...
Telephone Customer Service information
See Decatur, IL salary details
$9.56 - $11.06
2% of jobs
$11.06 - $12.57
4% of jobs
$12.57 - $14.07
11% of jobs
$14.91 is the 25th percentile. Wages below this are outliers.
$14.07 - $15.58
15% of jobs
The median wage is $16.97 / hr.
$15.58 - $17.08
20% of jobs
$17.08 - $18.59
15% of jobs
$19.62 is the 75th percentile. Wages above this are outliers.
$18.59 - $20.09
13% of jobs
$20.09 - $21.60
7% of jobs
$21.60 - $23.10
6% of jobs
$23.10 - $24.61
4% of jobs
$24.61 - $26.11
3% of jobs
$9
$18
$26
How much do telephone customer service jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for telephone customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.
What is a telephone customer service representative?
Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.
What are the key skills and qualifications needed to thrive as a telephone customer service representative?
To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.
What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?
Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.
What is the difference between Telephone Customer Service vs Call Center Representative?
| Aspect | Telephone Customer Service | Call Center Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; customer service skills |
| Work Environment | Office or remote; direct customer interaction via phone | Call centers; high-volume inbound/outbound calls |
| Industry Usage | Retail, telecom, banking, healthcare | Telecom, tech support, sales, customer support |
| Search & Comparison Intent | Customer service roles involving phone support | Call center jobs focusing on high call volume |
While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.
How to get hired for remote telephone customer service?
To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.
What are popular job titles related to Telephone Customer Service jobs in Decatur, IL?
For Telephone Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Decatur, IL look for?
The top searched job categories for Telephone Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Telephone Customer Service jobs?
Cities near Decatur, IL with the most Telephone Customer Service job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 27 days ago
Job description
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Here at Miles Crown Automotive we want to make your next new or used car experience one to remember. We strive to provide excellent customer service when contacting us to handle your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.
What We Offer
Responsibilities
Qualifications
Here at Miles Crown Automotive we want to make your next new or used car experience one to remember. We strive to provide excellent customer service when contacting us to handle your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.
What We Offer
- Medical, Dental & Vision Insurance
- Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K + Match
- Paid Vacations
- Employee Discounts
- Top Pay Plan in Area!
Responsibilities
- Greet customers upon entry to the service drive
- Communicate with customer to determine the nature of mechanical issues
- Obtain accurate customer and vehicle data
- Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties
- Manage the path of each customer's vehicle throughout the promised time period given
- Communicate and update the customer on estimates, approvals & completion of repairs
- Establish each customer's payment method & obtain approval of credit, if necessary
- Complete closure to the customer at the end of the process
- Follow up after customer visit to ensure satisfaction
- Handle telephone inquiries regarding work in process & appointments
- Analyze quality control report to ensure that work is complete as request to reduce comebacks
- Establish & maintain good working relationships with customers to encourage repeat & referral business
- Ensure that work areas & customer waiting areas are kept clean
- All other duties as assigned
Qualifications
- Associate's Degree or equivalent from two-year college or technical school; or six-months to one-year related experience and/or training; or equivalent combination of education/experience
- Ability to read, analyze & interpret technical procedures
- Ability to write reports, business correspondence & procedure manuals
- Effectively present information & respond to questions from managers & customers
- Basic mathematical skills & reasoning ability
- Customer service, computer & organizational skills
- Current, valid driver's license & satisfactory MVR