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Telephone Customer Service Jobs in Decatur, IL (NOW HIRING)

Crown Nissan of Decatur

Service Advisor

Decatur, IL

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

Crown Nissan of Decatur

Service Advisor

Decatur, IL · On-site

As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... customer visit to ensure satisfaction * Handle telephone inquiries regarding work in process ...

LPC

Customer Support Specialist

Decatur, IL · On-site

$17.50 - $23.50/hr

... products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage telephone calls professionally ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Gailey Eye Clinic

Patient Services Specialist

Forsyth, IL · On-site

$17 - $19.74/hr

... customer service and administrative functions of the department. Essential Functions and Responsibilities: • Able to converse over the telephone with all types of people, showing concern and care ...

Crossing Healthcare

Call Center Technician

Decatur, IL

$15 - $20/hr

... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...

Crossing Healthcare

Call Center Technician

Decatur, IL

$15 - $20/hr

... telephone system, computer, and basic office equipment * Superior listening, verbal, and written communication skills * Excellent data entry and typing skills * Knowledge of customer service ...

Domino's

Pizza Team Member

Monticello, IL · On-site

$13 - $15/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

Domino's Pizza

Pizza Team Member

Monticello, IL

$13 - $15/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Decatur, IL

Telephone Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for telephone customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

How can I make $2000 a week working from home?

A Telephone Customer Service representative can potentially earn $2000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer performance-based bonuses or commissions that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What are telephone customer service representatives?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by Telephone Customer Service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

How much does Amazon remote customer service pay?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work independently in a home environment.

What are the key skills and qualifications needed to thrive as a Telephone Customer Service Representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What job makes $10,000 a month without a degree?

In the field of telephone customer service, earning $10,000 a month is uncommon without advanced skills or management roles. High earnings typically require experience, specialized knowledge, or supervisory positions, which may involve additional certifications or training. Most entry-level customer service roles pay significantly less, but some senior or team leader positions can approach higher salaries with bonuses and commissions.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management within call centers may also offer higher compensation, especially with relevant experience and certifications.
What are popular job titles related to Telephone Customer Service jobs in Decatur, IL? For Telephone Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Decatur, IL look for? The top searched job categories for Telephone Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Telephone Customer Service jobs? Cities near Decatur, IL with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you

Service Advisor

Crown Nissan of Decatur

Decatur, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
 
Here at Miles Crown Automotive we want to make your next new or used car experience one to remember. We strive to provide excellent customer service when contacting us to handle your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.
 
What We Offer
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Accounts
  • 401K + Match
  • Paid Vacations
  • Employee Discounts
  • Top Pay Plan in Area!
Responsibilities
  • Greet customers upon entry to the service drive
  • Communicate with customer to determine the nature of mechanical issues
  • Obtain accurate customer and vehicle data
  • Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties
  • Manage the path of each customer's vehicle throughout the promised time period given
  • Communicate and update the customer on estimates, approvals & completion of repairs
  • Establish each customer's payment method & obtain approval of credit, if necessary
  • Complete closure to the customer at the end of the process
  • Follow up after customer visit to ensure satisfaction
  • Handle telephone inquiries regarding work in process & appointments
  • Analyze quality control report to ensure that work is complete as request to reduce comebacks
  • Establish & maintain good working relationships with customers to encourage repeat & referral business
  • Ensure that work areas & customer waiting areas are kept clean
  • All other duties as assigned
Qualifications
  • Associate's Degree or equivalent from two-year college or technical school; or six-months to one-year related experience and/or training; or equivalent combination of education/experience
  • Ability to read, analyze & interpret technical procedures
  • Ability to write reports, business correspondence & procedure manuals
  • Effectively present information & respond to questions from managers & customers
  • Basic mathematical skills & reasoning ability
  • Customer service, computer & organizational skills
  • Current, valid driver's license & satisfactory MVR
 

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