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Telephone Customer Service Jobs in Chicago Ridge, IL

Arsenault Inc

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

Two to three years clerical experience including word processing, various filing systems, and telephone customer service responsibilities. * Prior work in a healthcare setting or medical terminology ...

Domino's

Customer Service Representative

Batavia, IL · On-site

$15/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

Domino's

Customer Service Representative

Aurora, IL · On-site

$15/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

Domino's

Customer Service Representative

Glen Ellyn, IL · On-site

$15/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Receiving and processing telephone orders. * Taking inventory and completing associated paperwork.

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Chicago Ridge, IL

Telephone Customer Service information

See Chicago Ridge, IL salary details

$10

$19

$27

How much do telephone customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for telephone customer service in Chicago Ridge, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Chicago Ridge, IL? For Telephone Customer Service jobs in Chicago Ridge, IL, the most frequently searched job titles are:
What cities near Chicago Ridge, IL are hiring for Telephone Customer Service jobs? Cities near Chicago Ridge, IL with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Chicago Ridge, IL as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,881 per year, or $19.2 per hour.

Customer Service Representative

ESP Enterprises, Inc.

Chicago, IL • On-site

Full-time

Re-posted 21 days ago

Job description

About the Role:

As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance, information, or resolution regarding their accounts and orders. Your role is critical in ensuring customer satisfaction by providing timely, accurate, and courteous support in a fast-paced environment. You will handle a variety of customer inquiries, process orders efficiently, and resolve issues with a positive and professional attitude. This position requires strong communication skills, both verbal and written, to effectively interact with customers and internal teams. Ultimately, your efforts will contribute to building lasting customer relationships and enhancing the overall customer experience.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Proficiency in using telephone systems and customer service software.

Preferred Qualifications:

  • Associate degree or higher in a related field.
  • Experience with CRM (Customer Relationship Management) systems.
  • Familiarity with order processing and account management procedures.
  • Demonstrated problem-solving skills and conflict resolution experience.
  • Bilingual abilities or additional language skills.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via telephone and other communication channels.
  • Assist customers with account management, including updating information and processing orders accurately.
  • Identify and resolve customer issues by analyzing problems and providing appropriate solutions.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure customer needs are met and escalated issues are addressed in a timely manner.

Skills:

The required skills are essential for managing daily interactions with customers effectively and efficiently. Working in a fast-paced environment demands adaptability and the ability to prioritize tasks while maintaining a positive attitude. Strong verbal communication and telephone customer service skills enable clear and empathetic conversations that build trust and rapport. Problem resolution skills are used to identify customer issues quickly and provide satisfactory solutions, ensuring customer retention. Additionally, oral and written communication skills support accurate documentation of customer accounts and processing of orders, which are critical for seamless service delivery.

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