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Telephone Customer Service Jobs in Decatur, IL (NOW HIRING)

Little Caesars

Crew Member

Decatur, IL · On-site

$15/hr

... Customer Service Standards, Hot-N-Ready Promise, Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures. · Prepares high quality products consistently by ...

Little Caesars

Crew Member

Decatur, IL

$15/hr

... Customer Service Standards, Hot-N-Ready Promise, Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures. · Prepares high quality products consistently by ...

Jimmy John's

In Shopper

Decatur, IL · On-site

$8 - $16/hr

Providing world-class customer service and executing fast and accurate sandwiches while maintaining ... Takes telephone orders and completes delivery tickets * Fills out systems and procedures with 100 ...

Jimmy John's

In Shopper

Decatur, IL · On-site

$8 - $16/hr

Providing world-class customer service and executing fast and accurate sandwiches while maintaining ... Takes telephone orders and completes delivery tickets * Fills out systems and procedures with 100 ...

Jimmy John's

In Shopper

Decatur, IL · On-site

$8 - $16/hr

Providing world-class customer service and executing fast and accurate sandwiches while maintaining ... Takes telephone orders and completes delivery tickets * Fills out systems and procedures with 100 ...

Jimmy John's

In Shopper

Decatur, IL · On-site

$8 - $16/hr

Providing world-class customer service and executing fast and accurate sandwiches while maintaining ... Takes telephone orders and completes delivery tickets * Fills out systems and procedures with 100 ...

Schimberg Co.

Decatur Inside Sales

Decatur, IL · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Key ResponsibilitiesProvide exceptional service to a current base of customers (no cold calling).Answer telephone calls or respond to customer correspondence regarding technical questions on products.

Schimberg Co.

Decatur Inside Sales

Decatur, IL · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide exceptional service to a current base of customers (no cold calling). * Answer telephone calls or respond to customer correspondence regarding technical questions on products. * Identify ...

Little Caesars

Store Manager

Decatur, IL · On-site

$51K - $58K/yr

PERFORMANCE RESULTS: 1. Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front ...

Little Caesars

Store Manager

Decatur, IL · On-site

$51K - $58K/yr

PERFORMANCE RESULTS: 1. Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front ...

MV Transportation

Driver

Decatur, IL · On-site

$21.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent telephone/radio skills * Demonstrate good customer service skills We can put you on the road to a great career helping others! Healthcare Benefits: PPO Medical, Medical HSA, Prescription ...

Qdoba

Restaurant General Manager

Decatur, IL · On-site

$55K - $60K/yr

  • Medical

  • PTO

Maintain fast, accurate service, provide excellent customer service, and model restaurant ... Must be able to speak and hear clearly on the telephone and in person. Must be able to operate a ...

MV Transportation

Driver

Decatur, IL · On-site

$21.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent telephone/radio skills * Demonstrate good customer service skills We can put you on the road to a great career helping others! Healthcare Benefits: PPO Medical, Medical HSA, Prescription ...

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Showing results 41-60

All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Decatur, IL

Telephone Customer Service information

See Decatur, IL salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for telephone customer service in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Decatur, IL?

For Telephone Customer Service jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Decatur, IL look for?

The top searched job categories for Telephone Customer Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Telephone Customer Service jobs?

Cities near Decatur, IL with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.

Patient Access Representative

Community Health Improvement Center

Decatur, IL • On-site

$16.75 - $21.25/hr

Other

Posted 13 days ago

Job description

Job Summary:
The Patient Access Representative welcomes patients, checks all pre-appointment requirements including patient information and notifies the clinic that patients have arrived for their appointments. The Patient Access Representative will support Crossing Healthcare's mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures.
Supervisory Responsibilities:
  • none
Duties/Responsibilities:
  • Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete
  • Ensures that all pre-appointment information is up to date and accurate prior to appointments
  • Confirms identity with proper identification
  • Accesses Web-site to obtain status of Medical card
  • Obtains and enters appropriate Proof of Income documentation
  • Handles patient inquiries and concerns politely and knowledgably, referring when appropriate to other staff members
  • Provides feedback and collaborates with co-workers and leadership to improve departmental performance
  • Answers telephone professionally and directs calls appropriately
  • Remains aware of all call queues and completes call processing in an efficient manner while maintaining a high level of customer experience
  • Conduct scheduling/reminder/re-scheduling phone calls to patients.
  • Schedules appointments for patients and notifies patients of changes in appointments
  • Provide information to patients/outside callers.
  • Provide schedule support to providers.
  • Reschedules appointments as needed
  • Scans paperwork into EHR
  • Record and deliver messages.
  • Works at other sites as needed
  • Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors
  • Completes all annual mandatory requirements and conditions of employment
  • Copies, faxes and mails documents as requested
  • Performs other duties as required
Competencies
  • Ability to maintain confidentiality
  • Ability to relate to persons of various economic levels and cultures
  • Average to above average level of interest in working with people and data
  • Cooperative attitude, with the ability to be assertive when needed
  • Proficiency in use of telephone system, computer, and basic office equipment
  • Superior listening, verbal, and written communication skills
  • Excellent data entry and typing skills
  • Knowledge of customer service practices and principles
  • Ability to handle the stressful situation appropriately
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
Education and Experience:
  • High School Diploma or equivalent
  • One to two years' experience in health care setting preferred
Physical Requirements:
  • Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
  • Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.
  • Pleasant speaking voice

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