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Customer Service Rep Jobs in Decatur, IL (NOW HIRING)

Aramsco, Inc.

Customer Service Representative

Decatur, IL · On-site

$16.25 - $16.48/hr

The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment ...

JB Hawks

JB Hawks Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative APPLY ONLINE OR IN PERSON TODAY! Come Join Our Team at JB Hawks! JB Hawks is a growing retail tobacco and vape chain with locations across Illinois and Missouri. Our ...

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How much do customer service rep jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service rep in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Decatur, IL? The most popular types of Customer Service Rep jobs in Decatur, IL are:
What are popular job titles related to Customer Service Rep jobs in Decatur, IL? For Customer Service Rep jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Decatur, IL look for? The top searched job categories for Customer Service Rep jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Service Rep jobs? Cities near Decatur, IL with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Decatur, IL as of May 2026, with employment types broken down into 2% As Needed, 12% Full Time, 79% Part Time, 6% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,923 per year, or $18.2 per hour.
Customer Service Representative

Customer Service Representative

Aramsco, Inc.

Decatur, IL • On-site

$16.25 - $16.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Aramsco rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

141st of 332 rated retail wholesalers

Job description

Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client's total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.
Hours will be 8-5 Monday through Friday
Compensation Ranges from $16.25-$16.48/Hour
Primary Duties and Responsibilities
The Customer Service Team duties may include, but are not limited to, the following:
  • Answer incoming phone calls, emails, and website chats from customers
  • Process inbound orders
  • Respond to website inquiries via phone and/or email
  • Assist customers with looking up parts and technical manuals
  • Consultative sales approach to partner with customers
  • Manage customers clear communication and problem solving
  • Work with internal departments to proactively manage work flow and customer requests

REQUIRED SKILLS / ATTITUDES:
  • Strong verbal and written communication skills
  • Excellent problem-solving capabilities
  • Ability to ask probing questions and close a sale
  • Strong task management and organizational skills
  • Sense of urgency in learning new trends and products, as well as timely follow up
  • Must be able to work as a team player!

Qualifications/ Skills
  • 5+ Years of Customer Service
  • Bi-lingual in Spanish is a plus
  • Excellent communications skills
  • Process improvement mindset
  • Strong analytical and problem-solving skills
  • Onboarding customers

Benefits (Full-Time Employees):
  • Health/Vision/Dental insurance.
  • Paid vacation.
  • Paid holidays.
  • 401(k) with employer matching.
  • Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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