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Entry Level Customer Service Jobs in Springfield, IL

RM

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Entry Level Sales Representative

Springfield, IL · On-site

$50K - $65K/yr

Join our team as an Entry Level Sales Representative and help connect customers with top-tier ... Build strong customer relationships and provide excellent service. * Meet and exceed sales goals ...

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RM

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Entry Level Sales Representative

Springfield, IL · On-site

$50K - $65K/yr

Join our team as an Entry Level Sales Representative and help connect customers with top-tier ... Build strong customer relationships and provide excellent service. * Meet and exceed sales goals ...

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Customer Support Technician I

Taylorville, IL · On-site

$19 - $24/hr

POSITION SUMMARY The Customer Support Technician I provides essential entry-level support for ... Excellent customer service skills and professionalism * Ability to handle multiple tasks ...

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Customer Support Technician I

Taylorville, IL · On-site

$19 - $24/hr

Description POSITION SUMMARY The Customer Support Technician I provides essential entry-level ... Excellent customer service skills and professionalism * Ability to handle multiple tasks ...

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How much do entry level customer service jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for entry level customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are typical career advancement opportunities for Entry Level Customer Service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What is an Entry Level Customer Service job?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Service position, and why are they important?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are the most commonly searched types of Customer Service jobs in Springfield, IL? The most popular types of Customer Service jobs in Springfield, IL are:
What are popular job titles related to Entry Level Customer Service jobs in Springfield, IL? For Entry Level Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service jobs in Springfield, IL look for? The top searched job categories for Entry Level Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Customer Service jobs? Cities near Springfield, IL with the most Entry Level Customer Service job openings:
Entry Level Customer Service jobs near you
Customer Service Specialist

Customer Service Specialist

Prairie State Bank & Trust

Springfield, IL • On-site

$18 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Customer Service Specialist (CSS)
Location: Prairie State Bank amp; Trust
Type: Full-Time, Entry-Level
Shift: Monday to Friday -7:50 am – 5:30 pm Saturday 8:50 am – 12:00 pm *Saturday Rotation
Are you ready to jump-start your career and make a lasting impact at Prairie State Bank amp; Trust? If you're a motivated and dependable individual who thrives in a fast-paced, customer-focused environment, we want you to join our team as a Customer Service Specialist (CSS). This is an exciting opportunity to become the voice of our bank, help people solve problems, and be part of a growing organization.
What’s the Role About?
As a Customer Service Specialist (CSS), you'll be working in our call center, handling customer inquiries and providing exceptional service over the phone. You’ll be the first point of contact for our customers, making their experience with Prairie State Bank amp; Trust seamless and memorable. Your mission will be to provide Above amp; Beyond service, build strong customer relationships, and help our customers navigate their banking needs with confidence.
What You’ll Do:
  • Deliver Exceptional Service: Answer customer calls with a professional greeting, use their names, and provide helpful, courteous service. Ensure every interaction is friendly and helpful, offering additional assistance when needed.
  • Customer Education: Share your knowledge of our products and services with customers, providing clear and accurate information and helping them understand how to make the most of their accounts.
  • Be Accountable and Reliable: Your dependability matters! Show up on time, follow through on promises, and ensure customer inquiries are completed in a timely and thorough manner.
  • Professionalism amp; Teamwork: Maintain a polished and professional appearance, contribute to a positive workplace culture, and collaborate with your teammates to achieve shared goals.
  • Continual Learning amp; Growth: Take advantage of training and development opportunities, completing necessary courses, setting personal goals, and striving to improve.
What We’re Looking For:
  • Reliability: You can be counted on to show up when needed and perform at your best consistently.
  • Growth-Minded: This is an entry-level role with plenty of room for growth. You should be eager to learn, develop, and grow within the organization.
  • Customer-Focused: Above all, you should have a passion for serving customers, helping them solve problems, and making their experience memorable.
  • Team Player: You’ll need to collaborate, assist your colleagues, and be adaptable in a team environment.
Minimum Qualifications:
  • Exceptional communication skills—both listening and speaking.
  • Positive attitude and strong work ethic.
  • Proven track record of reliability and growth in previous roles.
  • Ability to manage multiple tasks and prioritize effectively.
  • Interest in learning about banking products and services.
Why Prairie State Bank amp; Trust?
  • Career Growth: At Prairie State, we’re committed to your personal and professional growth. This position has great potential for advancement within the bank.
  • Supportive Environment: You’ll be part of a team that values collaboration, respect, and support to help you succeed.
  • Comprehensive Benefits: Including health insurance, paid time off, holiday pay, and opportunities for incentives.
Ready to join a team that values your potential and rewards your contributions? Apply today to start your career with Prairie State Bank amp; Trust!
Let’s grow together and make an impact. The Prairie State Bank amp; Trust’s Call Center team is waiting for YOU!
Prairie State Bank amp; Trust offers a highly competitive benefit plan consisting of a base salary, bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.
All candidates may be required to undergo a pre-employment credit background check and drug screening.
Pay Range: $18 - $20 per hour* based on candidate and experience

Apply