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Customer Service Manager Jobs in Springfield, IL

The Goddard School

Food Service Manager

Springfield, IL · On-site

$16 - $18/hr

Provide exceptional customer service to families and staff regarding nutrition and meal-related concerns. Qualifications * High school diploma or equivalent required. * Food Service Manager ...

Memorial Health

Customer Service Associate

Springfield, IL · On-site

$16.50 - $24.82/hr

With assistance from other staff and manager, begins to develop knowledge of various medical ... Ensure that each customer receives outstanding service by providing a friendly environment, which ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

With assistance from other staff and manager, begins to develop knowledge of various medical ... Ensure that each customer receives outstanding service by providing a friendly environment, which ...

Memorial Health

Customer Service Associate

Springfield, IL · On-site

$16.50 - $24.82/hr

With assistance from other staff and manager, begins to develop knowledge of various medical ... Ensure that each customer receives outstanding service by providing a friendly environment, which ...

Walgreens

Customer Service Associate

Springfield, IL · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, IL

Customer Service Manager information

See Springfield, IL salary details

$24.3K

$57.5K

$100.1K

How much do customer service manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer service manager in Springfield, IL is $57,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, IL? The most popular types of Customer Service jobs in Springfield, IL are:
What are popular job titles related to Customer Service Manager jobs in Springfield, IL? For Customer Service Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, IL look for? The top searched job categories for Customer Service Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Service Manager jobs? Cities near Springfield, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Food Service Manager

Food Service Manager

The Goddard School

Springfield, IL • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

The Goddard School rating

5.8

Company rating: 5.8 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

10th of 21 rated private schools and tutoring

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

The Goddard School - Food Service Manager
Position Summary
The Food Service Manager is responsible for planning, preparing, and serving nutritious meals and snacks for children in accordance with state licensing regulations and The Goddard School's health and safety standards. This role oversees all aspects of kitchen operations, including food ordering, inventory management, sanitation, compliance, and maintaining a safe and healthy food service environment for children and staff.
Key Responsibilities
Food Preparation & Service
  • Prepare and serve breakfast, lunch, and snacks according to approved menus and nutritional guidelines.
  • Accommodate food allergies, dietary restrictions, and special meal requirements while maintaining strict food safety procedures.
  • Ensure meals are prepared and served on schedule.
  • Maintain portion control and proper food temperatures during preparation and service.
  • Present food in an appealing, child-friendly manner.

Kitchen Operations
  • Manage daily kitchen operations and workflow.
  • Order food, supplies, and kitchen equipment while maintaining budget expectations.
  • Monitor inventory levels and minimize waste.
  • Receive and properly store deliveries according to food safety standards.
  • Maintain accurate records of food purchases, inventory, and meal counts.

Health, Safety & Compliance
  • Ensure compliance with all local, state, and federal health regulations.
  • Maintain a clean, organized, and sanitary kitchen at all times.
  • Conduct regular cleaning and sanitation of kitchen equipment, food preparation areas, refrigerators, and storage spaces.
  • Monitor and document food temperatures, cleaning schedules, and safety logs.
  • Participate in health inspections and licensing visits as needed.
  • Follow all Goddard School policies and procedures regarding food handling and child safety.

Communication & Collaboration
  • Communicate effectively with school leadership regarding menu planning, inventory needs, and kitchen operations.
  • Collaborate with teachers and administrators regarding children's dietary needs and allergies.
  • Provide exceptional customer service to families and staff regarding nutrition and meal-related concerns.

Qualifications
  • High school diploma or equivalent required.
  • Food Service Manager Certification (or ability to obtain upon hire) required.
  • ServSafe Certification or equivalent food safety certification preferred.
  • Previous experience in food service, school nutrition programs, childcare centers, healthcare facilities, or commercial kitchens preferred.
  • Knowledge of food safety regulations and sanitation practices.
  • Experience managing inventory and food ordering.
  • Ability to lift up to 40 pounds and stand for extended periods.
  • Strong organizational and time-management skills.

Preferred Skills
  • Experience working in a childcare or educational setting.
  • Knowledge of allergy-safe food preparation procedures.
  • Ability to work independently and efficiently in a fast-paced environment.
  • Positive attitude and commitment to providing healthy meals for children.

Physical Requirements
  • Frequent standing, walking, bending, and lifting.
  • Ability to safely operate commercial kitchen equipment.
  • Ability to work in hot and cold kitchen environments.

Benefits
  • Competitive pay based on experience.
  • Paid training and professional development opportunities.
  • Health, dental, and vision benefits (if applicable).
  • Paid time off and holidays.
  • Supportive, family-focused work environment.

The Goddard School is an Equal Opportunity Employer and values diversity in the workplace
Compensation: $16.00 - $18.00 per hour
This Is Your Moment
The joy of childhood comes from those bright sparks of discovery -- moments that delight and surprise us. Your career at The Goddard School can be just as exciting. For more than 35 years, Goddard Schools have put each teacher at the heart of everything we do because teachers put each student at the heart of everything they do. The Goddard School trusts, empowers, and honors its exceptional educators. Develop your teaching skills in a vibrant and nurturing environment and make a difference in children's lives every day.
Each Goddard School location is privately owned and operated by Goddard Franchisor LLC franchisees. The Goddard School franchise owner(s) are the employers at each school, and the franchise owner(s) set their own wage and benefit programs, which vary by location.

What The Goddard School employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Goddard School

Sourced by ZipRecruiter

As part of a larger franchise system, in operation for over 30 years, we are the premier preschool for children from six weeks to six years old. We have over 560 franchised Schools with more than 70,000 students in 38 states. The Goddard School uses the most current academically endorsed methods to ensure children have fun while learning the skills they need for long-term success in school and in life.

Industry

Education, education programs administration, personal services and elementary and secondary schools

Company size

51 - 200 Employees

Headquarters location

King of Prussia, PA, US

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