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Customer Service Assistant Jobs in Springfield, IL

Humphrey's Market

Customer Service Clerk

Springfield, IL · On-site

$15.50 - $19/hr

Greet and assist customers in a friendly and professional manner. * Handle customer inquiries and ... Previous experience in a customer service or retail role preferred. * Strong communication and ...

Humphrey's Market

Customer Service Clerk

Springfield, IL · On-site

$15.50 - $19/hr

Greet and assist customers in a friendly and professional manner. * Handle customer inquiries and ... Previous experience in a customer service or retail role preferred. * Strong communication and ...

Humphrey's Market

Customer Service Clerk

Springfield, IL · On-site

$15.50 - $19/hr

Greet and assist customers in a friendly and professional manner. * Handle customer inquiries and ... Previous experience in a customer service or retail role preferred. * Strong communication and ...

Scheels

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

... customer service. SCHEELS empowers our associates to become experts in exceeding the needs and ... Maintain orderly appearance of personal work space and surrounding areas * Assist in entering ...

SCHEELS

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Maintain orderly appearance of personal work space and surrounding areas * Assist in entering ... Customer Service * Genuinely and consistently treat co-workers, customers and business partners ...

Security Bank

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

... to the Assistant Branch Manager. As a CSR, you are expected to provide prompt and courteous service to external and internal clients. You would serve as the front-line contact with clientele ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL

$15 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Springfield, IL · On-site

$15 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

Scheels

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Maintain orderly appearance of personal work space and surrounding areas * Assist in entering ... Customer Service * Genuinely and consistently treat co-workers, customers and business partners ...

Citi Trends

Assistant Manager

Springfield, IL · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Qik N Ez

Customer Service Representative (2224)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

Qik N Ez

Customer Service Representative (2252)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

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All JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Springfield, IL

Customer Service Assistant information

See Springfield, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer service assistant in Springfield, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

Is CSR a good entry level position?

Customer Service Assistant roles are typically considered good entry-level positions because they often require minimal prior experience and focus on developing communication and problem-solving skills. These roles usually involve working with customer management systems and may require basic computer skills, making them accessible for those starting their careers.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a Customer Service Assistant?

A Customer Service Assistant provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Springfield, IL? The most popular types of Customer Service jobs in Springfield, IL are:
What are popular job titles related to Customer Service Assistant jobs in Springfield, IL? For Customer Service Assistant jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Springfield, IL look for? The top searched job categories for Customer Service Assistant jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Service Assistant jobs? Cities near Springfield, IL with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, IL as of June 2026, with employment types broken down into 46% Full Time, 48% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,281 per year, or $19.8 per hour.
Full-Time Customer Service Representative

Full-Time Customer Service Representative

Prairie State Bank & Trust

Virden, IL • On-site

$16 - $18/hr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Job description

Prairie State Bank amp; Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a FULL TIME Customer Service Representative in the Southern Region at our Virden branch. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.
This is a full-time, benefit-eligible position, with a 30-34 hour/week schedule.
No phone calls. Please utilize our website for any communication needs.
Responsibilities:
  • Ensure that our customers receive excellent customer service.
  • Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
  • Educating customers on bank products and services
  • Perform daily balancing functions of a cash drawer
  • Comply with bank operation and security procedures
  • Maintain customer confidence and protect bank operations by keeping information confidential

Job Qualifications:
  • Excellent interpersonal, written, and verbal communication skills.
  • Attention to detail
  • Problem solving skills; technical capacity
  • Excellent time management, organizational, and multi-tasking skills.
  • Ability to work independently and in a team environment.
  • Prior banking experience is a plus
Physical Requirements:
  • Occasionally lift up to 25 pounds
  • Stand 100% of the shift
Prairie State Bank amp; Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates may be required to undergo a pre-employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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