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Customer Service Assistant Jobs in Springfield, IL

Scheels

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Enhance the customer experience by engaging in conversation while providing personalized service ... Complete firearm background checks * Assist with Gun Room housekeeping * Ensure all ATF federal ...

SCHEELS

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Enhance the customer experience by engaging in conversation while providing personalized service ... Complete firearm background checks * Assist with Gun Room housekeeping * Ensure all ATF federal ...

Citi Trends

Assistant Manager

Springfield, IL · On-site

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

Family Dollar

Customer Service Associate I

Virden, IL · On-site

$13.75 - $18.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

Dollar Tree

Customer Service Associate I

Lincoln, IL · On-site

$14.25 - $19.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Taylorville, IL · On-site

$13.75 - $19/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Springfield, IL

Customer Service Assistant information

See Springfield, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service assistant in Springfield, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What are popular job titles related to Customer Service Assistant jobs in Springfield, IL?

For Customer Service Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Springfield, IL look for?

The top searched job categories for Customer Service Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Service Assistant jobs?

Cities near Springfield, IL with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, IL as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,281 per year, or $19.8 per hour.

Customer Service Rep

Steve Clark Agency/American Family Insurance

Springfield, IL • On-site

$18 - $30/hr

Full-time

Dental, Vision, PTO

Re-posted 4 days ago

Job description

Benefits:
  • Paid time for Licensing class, study and testing
  • Bonus Paid Days Off
  • Paid Holidays
  • Bonus based on performance
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Summary:
Are you passionate about making a positive difference in customer's lives?  Do you find it rewarding to help customers?  Do you have a talent for understanding a customers' unique need and finding a solution? If so Apply today!
Job Description Overview
  • Provide Excellent Customer Experience for potential and existing Customers
  • Develop and maintain positive relationships with potential and existing customers
  • Answer questions and discuss product offerings with customers to help meet their unique needs
  • Billing resolution
  • Identify opportunities to cross-sell, develop new customer opportunities and grow the agency
  • Assist agency owners with attaining agency goals
  • consultative insurance reviews for prospective and current customers to ensure their coverages meet their needs
  • complete and present insurance quotes to prospective and current customers
  • maintain current customer accounts through policy changes and customer interactions
  • follow up on sales leads and prospective customers
Position Requirements
  • High School Diploma or equivalent
  • Property & Casualty License obtained within 30 days of hire (not paid for by employer)
  • Outgoing, upbeat, and positive personality
  • Team Player
Compensation
  • hourly 
  • bonus
  • commission
  • paid time off
Company Culture
     At the Steve Clark Agency/American Family Insurance, we believe in working together as a team in a positive and respectful environment. We're committed to coaching and developing our team members to reach their highest potential. Our customers are our family, friends and neighbors and we treat everyone like family. We cultivate an inclusive, supportive atmospher