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Customer Service Assistant Jobs in Springfield, IL

Qik N Ez

Customer Service Representative (3154)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

Qik N Ez

Customer Service Representative (2768)

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Join the Q Crew at Qik n' EZ--where we provide fast, friendly, and ... Operate cash registers, assist with transactions, and process payments efficiently. * Stock shelves ...

Family Dollar

Customer Service Associate I

Taylorville, IL · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

Family Dollar

Customer Service Associate I

Virden, IL · On-site

$13.75 - $18.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

Dollar Tree

Customer Service Associate I

Virden, IL · On-site

$13.75 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Taylorville, IL · On-site

$13.75 - $19/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Duties include, but are not limited to, the following: * Assist customers with questions and ...

Dollartree

Customer Service Associate I

Virden, IL

$13.75 - $18.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Taylorville, IL · On-site

$13.75 - $19/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Lincoln, IL · On-site

$14.25 - $19.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Springfield, IL · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Chatham, IL · On-site

$14.75 - $20.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Springfield, IL

Customer Service Assistant information

See Springfield, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service assistant in Springfield, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What are popular job titles related to Customer Service Assistant jobs in Springfield, IL?

For Customer Service Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Springfield, IL look for?

The top searched job categories for Customer Service Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Service Assistant jobs?

Cities near Springfield, IL with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, IL as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,281 per year, or $19.8 per hour.

Customer Service Representative (3154)

Qik N Ez

Springfield, IL • On-site

$15.75 - $21.50/hr

Other

Dental, Vision, PTO

Posted 4 days ago

Job description

Customer Service Representative

Join the Q Crew at Qik n' EZ—where we provide fast, friendly, and reliable service to our community! As a Customer Service Representative, you'll play a vital role in creating positive experiences for customers, maintaining store efficiency, and ensuring top-tier service.

Perks & Benefits

  • $0.10 off per gallon of gas.
  • 10% employee discount on in-store purchases.
  • Competitive hourly pay with performance-based incentives.
  • Growth opportunities – advance to leadership roles!
  • Fun, energetic workplace culture as part of the team.
  • Flexible scheduling options.
  • Weekly pay with direct deposit.
  • Vision & dental insurance options
  • Accrued Paid Time Off (PTO)
  • Comprehensive training with a wage increase once completed.

What You'll Do

  • Deliver outstanding customer service with a friendly and professional attitude.
  • Operate cash registers, assist with transactions, and process payments efficiently.
  • Stock shelves and maintain store cleanliness to ensure a great shopping experience.
  • Support daily store operations by handling inventory and assisting with merchandising.
  • Respond to customer inquiries and resolve issues promptly and courteously.

What We're Looking For

  • Previous customer service or retail experience preferred but not required.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong communication and problem-solving skills to assist customers.
  • Team-oriented mindset and positive attitude.
  • Flexible availability, including evenings, weekends, and holidays.

We're hiring friendly, dependable people who take pride in their work — come grow with us!

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. Additional tasks may be assigned as needed.

Qualifications & Physical Requirements:

  • 21 years of age or older.
  • Reliable and consistent transportation.
  • Ability to lift up to 50 lbs., including 25 lbs. overhead.
  • Ability to bend, reach, and stand for long periods.
  • Ability to pass a background check and drug test.
  • Comfortable and safe using ladders or step stools.
  • Able to work in all weather conditions.
  • Availability to work weekends and holidays as needed.
Qik N Ez logo

About Qik N Ez

Sourced by ZipRecruiter

Industry

Petroleum and petroleum products wholesalers

Company size

201 - 500 Employees

Headquarters location

Springfield, IL, US

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