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Evening Customer Service Jobs in Springfield, IL

Springfield Clinic

Athletic Trainer - Outreach

Springfield, IL · On-site

$22.25 - $30.50/hr

... evening and weekend coverage). * Demonstrates proper taping, strapping, bracing and fitting of ... Provide excellent customer service and adhere to SC Way customer service philosophy. * Perform ...

Springfield Clinic

Athletic Trainer - Outreach

Springfield, IL · On-site

$22.25 - $30.50/hr

... evening and weekend coverage). * Demonstrates proper taping, strapping, bracing and fitting of ... Provide excellent customer service and adhere to SC Way customer service philosophy. * Perform ...

Five Below

Support Lead Part Time

Springfield, IL · On-site

$15.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Five Below

Support Lead Part Time

Springfield, IL · On-site

$15.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Five Below

Support Lead Part Time

Springfield, IL · On-site

$15.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Scheels

Archery Technician Part Time

Springfield, IL · On-site

$21/hr

Ability to work assigned scheduled which may include varied hours, evening, weekends, and holidays * Other duties that may be assigned by leadership Requirements: Customer Service * Genuinely and ...

SCHEELS

Archery Technician Part Time

Springfield, IL · On-site

$21/hr

Ability to work assigned scheduled which may include varied hours, evening, weekends, and holidays * Other duties that may be assigned by leadership Requirements: Customer Service * Genuinely and ...

Five Below

Merchandise Manager

Springfield, IL · On-site

$18/hr

... management, customer service, and addressing any urgent issues. * Helps oversee the daily ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

Five Below

Merchandise Manager

Springfield, IL · On-site

$18/hr

... management, customer service, and addressing any urgent issues. * Helps oversee the daily ... evening, weekends and may include overnight shifts and travel (as required) * Must be able to ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Springfield, IL

Evening Customer Service information

See Springfield, IL salary details

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How much do evening customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for evening customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the most commonly searched types of Customer Service jobs in Springfield, IL?

The most popular types of Customer Service jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Evening Customer Service jobs?

Cities near Springfield, IL with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Athletic Trainer - Outreach

Springfield, IL • On-site

Springfield Clinic
Health Care and Social Assistance • 1 - 5K employees
Learn more about Springfield Clinicexternal

$52K - $78K/yr

Full-time

Re-posted yesterday

Springfield Clinic rating

6.9

Company rating: 6.9 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

Job description


The Athletic Trainer - Outreach is responsible for serving as a community outreach athletic trainer providing injury evaluation and treatment to area athletes at local schools and community events. Responsible for serving as a clinical and educational resource for staff, students, area coaches, athletic directors and physicians while providing quality care to patients of all ages through the proper utilization of assessment, planning, implementation and instruction.
Job Relationships
Reports to the Sports Medicine Supervisor
Principal Responsibilities
  • Demonstrate the ability to perform injury prevention, assessment, treatment (including first aide) and reconditioning as set forth by the National Athletic Training Association Board of Certification and Illinois Department of Professional Regulation.
  • Serve as liaison between athlete, parent / guardian and the clinic healthcare team.
  • Provide school and/or community access to healthcare services outside of the traditional hours of clinic operation (evening and weekend coverage).
  • Demonstrates proper taping, strapping, bracing and fitting of athletic equipment.
  • When a physician has prescribed treatments, the athletic trainer will carry out the treatments as prescribed.
  • Cover assigned pre-season physicals, sports games, matches and related events under the coordination of the Director.
  • Participate in special projects for athletic programs and/or the community to promote the growth of the Springfield Clinic Sports Medicine Program and its associated functions.
  • Plan, conduct, and/or coordinate educational programming consistent with constituent need and community desire.
  • Demonstrate appropriate delegation of duties, judgment, safety, initiative and flexibility in scheduling, organizational skills, and appropriate time management.
  • Promote public relations and make presentations upon request.
  • Maintain professional mannerism.
  • Maintain clean, neat, orderly work environment.
  • Attempt to provide for patient comfort and modesty.
  • Communicate tactfully in person or by telephone.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to SC Way customer service philosophy.
  • Perform other job duties as assigned.
Education/Experience
  • Bachelor Degree in Athletic Training
Licenses/Certificates
  • Licensed by the State of Illinois
    • If not licensed, may work up to six months as long as the application has been submitted to IDFPR and is considered licensed pending.
  • Certification through the athletic trainers Board of Certification (BOC) preferred.
  • Preferred to be a member of the National Athletic Trainers Association,
  • CPR certification per AHA guidelines required within 30 days of hire.
  • Must maintain valid Illinois driver's license.
Knowledge, Skills and Abilities
  • Must be able to stand for long periods of time, have good mobility skills and be able to walk long distances.
  • Physical agility, strength, and endurance in a variety of settings.
  • The individual must be able to transport medical and/or treatment equipment.
Working Environment
  • Occupational exposure to blood or other potentially infectious materials may result from the performance of the employee's duties. Skin, eye, mucous membrane, and/or parenteral contact with blood or other potentially infectious materials is reasonable.
PHI/Privacy Level
HIPAA1

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