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Customer Service Coordinator Jobs in Addison, IL

Terraboost

Customer Service Coordinator

Naperville, IL · On-site

$22.50 - $23.50/hr

The Customer Service Coordinator welcomes new clients to the Terraboost family, conducts introductory calls, supports the artwork process, and manages inbound client communications. This position ...

Alsco External

Customer Service Coordinator

Chicago, IL · On-site

$23/hr

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...

Alsco Inc

Customer Service Coordinator

Chicago, IL

$23/hr

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...

UASA

Customer Service Coordinator

Cary, IL · On-site

$18 - $24/hr

Appliance Marshall Repair is looking for a friendly and organized Customer Service Coordinator to be the welcoming voice and backbone of our growing team in Cary, IL. In this role, you'll connect ...

Alsco Inc

Customer Service Coordinator

Chicago, IL · On-site

$23/hr

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...

Alsco

Customer Service Coordinator

Chicago, IL · On-site

$23/hr

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...

Penske

Customer Service Coordinator

West Chicago, IL · On-site

$26/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

Penske

Customer Service Coordinator

West Chicago, IL

$26/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

LeafHome

Customer Service Coordinator

Lombard, IL · On-site

$21/hr

The Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers ... Provide excellent customer service during all inbound/outbound phone calls while maintaining ...

Penske

Customer Service Coordinator

West Chicago, IL · On-site

$26/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Addison, IL

Customer Service Coordinator information

See Addison, IL salary details

$12

$20

$28

How much do customer service coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service coordinator in Addison, IL is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.64 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.
More about Customer Service Coordinator jobs
What are the most commonly searched types of Customer Service jobs in Addison, IL? The most popular types of Customer Service jobs in Addison, IL are:
What are popular job titles related to Customer Service Coordinator jobs in Addison, IL? For Customer Service Coordinator jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Coordinator jobs in Addison, IL look for? The top searched job categories for Customer Service Coordinator jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service Coordinator jobs? Cities near Addison, IL with the most Customer Service Coordinator job openings:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,248 per year, or $20.3 per hour.

Customer Service Coordinator

Appliance Marshall Repair

Cary, IL • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance

About the Role:
Appliance Marshall Repair is looking for a friendly and organized Customer Service Coordinator to be the welcoming voice and backbone of our growing team in Cary, IL. In this role, you'll connect customers with the repair solutions they need while keeping our technicians and operations running smoothly. If you love helping people and thrive in a fast-paced environment, this is the opportunity for you!
Responsibilities:
  • Answer inbound customer calls, emails, and inquiries regarding appliance repair services
  • Schedule and coordinate service appointments between customers and field technicians
  • Maintain accurate customer records and service histories in the scheduling system
  • Follow up with customers on appointment confirmations, status updates, and completed repairs
  • Process work orders, invoices, and basic billing transactions
  • Handle customer concerns and complaints with professionalism and a solutions-first mindset
  • Support dispatch operations by communicating technician availability and routing updates
Requirements:
  • 1+ years of experience in customer service, dispatch, or administrative coordination
  • Strong verbal and written communication skills
  • Proficiency with scheduling software, CRM tools, or similar platforms
  • Ability to multitask and prioritize in a high-volume, fast-paced environment
  • Friendly, patient, and professional demeanor with a customer-first attitude
  • Basic computer skills including Microsoft Office or Google Workspace
  • Experience in home services, appliance repair, or trades industry is a plus
About Us:
Appliance Marshall Repair has been a trusted name in appliance repair services for the Cary, IL community, delivering reliable and efficient solutions for households that depend on us. Our customers keep coming back because of our honest pricing, skilled technicians, and commitment to getting the job done right the first time. Our team enjoys a supportive work culture where every role matters and great work is recognized.