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Customer Service Manager Jobs in Addison, IL (NOW HIRING)

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

The Customer Service Manager has overall responsibility for the performance of the Account Management Department. Additional responsibilities will include entering customer orders and forecast on a ...

Greif, Inc.

Customer Service Manager

Carol Stream, IL · On-site

$90K - $153K/yr

Job Requisition #: 034388 Customer Service Manager (Open) The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif ...

Greif

Customer Service Manager

Carol Stream, IL · On-site

$90K - $153K/yr

Job Requisition #: 034388 Customer Service Manager (Open) The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial ...

NVENIA

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Duravant

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, IL

Customer Service Manager information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do customer service manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer service manager in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, IL? The most popular types of Customer Service jobs in Addison, IL are:
What are popular job titles related to Customer Service Manager jobs in Addison, IL? For Customer Service Manager jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, IL look for? The top searched job categories for Customer Service Manager jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service Manager jobs? Cities near Addison, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, IL as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,107 per year, or $27.9 per hour.
Customer Service Manager

Customer Service Manager

Ebco Inc

Elgin, IL • On-site

Other

Posted 15 days ago

Job description

Description

Job Overview

The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer Service Manager has overall responsibility for the performance of the Account Management Department. Additional responsibilities will include entering customer orders and forecast on a weekly basis, managing customer open orders, resolving issues, facilitating customer requests, and coordinating on-time delivery. The Customer Service Manager will work to build and maintain a win-win relationship with customer contacts through both phone and email correspondence and help solve day-to-day issues.


Job Functions

Leadership, Resources, & Team Development

  • Foster a customer centric, results driven culture emphasizing ownership, responsiveness, and cross functional collaboration
  • Develop talent through coaching, performance management, succession planning, and clear career development pathways
  • Align individual goals with team and company objectives; conduct performance reviews and provide ongoing feedback
  • Evaluate staffing needs, allocate workload effectively, maintain cross training depth, and ensure coverage and continuity
  • Serve as the senior escalation point for complex customer issues and act as the voice of the customer in cross functional leadership discussions
  • Act as the "voice of the customer" at the leadership level, representing customer impact in cross functional discussions

Operational Management & Daily Execution 

  • Lead and oversee day to day Account Management and customer service operations across all service channels
  • Ensure timely, professional customer communication and effective resolution of escalations and complaints
  • Build strong cross functional partnerships to resolve service issues impacting the customer experience
  • Manage team capacity and workload to maintain service continuity during demand fluctuations or disruptions
  • Ensure operational readiness during supply constraints, system outages, logistics challenges, or customer transitions

Strategy, Planning & Performance Management

  • Develop, refine, and enforce customer service policies, procedures, and operating standards
  • Establish service goals and performance metrics; analyze results and coach the team toward continuous improvement
  • Translate customer feedback and performance data into actionable insights and recommendations for leadership
  • Identify growth opportunities, operational efficiencies, and cost to serve reduction initiatives.
  • Lead customer related transformation efforts, including technology improvements and service model enhancements, in partnership with cross functional teams

Customer Service & Experience Ownership

  • Own the end to end customer service experience, ensuring consistent, professional handling of inquiries and escalations
  • Define and maintain customer communication standards for delays, disruptions, pricing changes, and policy updates
  • Champion proactive communication to manage expectations and minimize surprises
  • Strengthen long term customer relationships through effective service recovery, accountability, and continuous improvement

Process Improvement & Risk Management

  • Identify systemic service issues and customer risk drivers through root cause analysis and trend reporting
  • Lead continuous improvement initiatives to improve efficiency, reduce errors, and lower cost to serve
  • Partner cross functionally to proactively identify and mitigate customer risks related to supply, invoicing, or operational changes

Customer Service Responsibilities

  • Enter customer sales orders
  • Process EDI orders and forecast
  • Enter/import customer forecast
  • Manage all open orders/complete customer open order reports
  • Proactive reach out to customers regarding issues/delays
  • Handle customer-initiated requests
  • Build strong customer relationships and work towards win-win solutions
  • Other duties as assigned


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