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Customer Service Manager Jobs in Addison, IL (NOW HIRING)

Atlas Companies

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Tuffy Tire and Auto Service

Automotive Service Manager

IL · On-site

$70K - $120K/yr

Paid time off Service Manager Overview We firmly believe that our success is a direct reflection of ... Make Customer Satisfaction number one * Identify customer concerns and needs * Professionally ...

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Improve service KPIs, response times, first-time fix rates, and customer satisfaction * Partner ... experience managing technical service or field service teams * Background supporting complex ...

Cintas

Service Manager

Schaumburg, IL · On-site

$74K - $99K/yr

Requisition Number: 230489 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, IL

Customer Service Manager information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, IL? The most popular types of Customer Service jobs in Addison, IL are:
What are popular job titles related to Customer Service Manager jobs in Addison, IL? For Customer Service Manager jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, IL look for? The top searched job categories for Customer Service Manager jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service Manager jobs? Cities near Addison, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,107 per year, or $27.9 per hour.

Service Manager

Atlas Companies

Wauconda, IL • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Atlas Technical Consultants rating

7.7

Company rating: 7.7 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

259th of 443 rated engineering

Job description

Atlas Bobcat, part of the Atlas Companies, is currently hiring a full-time Service Manager. This role is responsible for the day-to-day leadership and overall performance of the service department for the assigned branch. The ideal candidate is a hands-on leader with strong operational skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment.
As a leader in the compact equipment industry, Atlas Bobcat takes pride in providing exceptional quality service for heavy-duty, compact equipment in the Chicagoland area.
Why You'll Love Working at Atlas :
  • A Strong, People-First Culture: At Atlas, we believe a strong commitment to excellence, our people, our core values, and professional development opportunities are what make our company great. We also enjoy bringing our teams together through events such as food trucks, BBQ's, holiday parties, celebration lunches, and sporting events.
  • Personal & Family Balance: We value personal/family time and are proud to offer a Monday-Friday schedule.
  • Rest and Relaxation: Our associates receive generous paid time off AND 8 paid holidays.
  • Comprehensive Benefits Package: This includes medical, dental and vision plans, with HSA and FSA options. Company-paid life insurance and short- and long-term disability plans are also provided, plus a 401(k) plan with company match.
  • Career Growth Opportunities: We support professional advancement through tuition reimbursement benefits and internal growth opportunities.

Get to Know the Atlas Team:
  • At Atlas, you're not just starting a job-you're building a career. Learn more about what we offer on our careers page below.
- Careers at Atlas Lift Jobs in Material Handling & Equipment Services Atlas Companies Equipment Sales Chicago, Minnesota, Wisconsin & Indiana
Key Responsibilities:
Leadership & Operations
  • Lead and oversee the daily operations of service department, including service repairs and customer service.
  • Manage and develop technicians within the assigned branch.
  • Serve as the primary point of contact for customer inquiries, escalations, and support needs.
  • Maintain a safe working environment, ensuring safety practices and procedures are being followed.
  • Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
  • Promote a positive, professional, and collaborative workplace culture.

Service Department
  • Schedule and prioritize equipment repairs to meet customer timelines and maximize technician productivity.
  • Ensure work orders are completed accurately, efficiently, and on time.
  • Coordinate shop workflow and communicate clearly with customers regarding service status.
  • Ensure customer and company equipment is kept in good condition.
  • Regularly evaluate all service equipment & tool needs and propose solutions.
  • Perform other duties as assigned.

Requirements
Qualifications:
  • 3-5 years of management or supervisory experience in a shop environment.
  • Minimum of 3 years of customer service experience.
  • Hands-on heavy construction equipment experience is strongly preferred.
  • Experience with parts or rental operations is a plus.
  • Working knowledge of specific mechanical training with demonstrated ability to motivate and lead.
  • Strong interpersonal and communication skills with the ability to effectively interact at all levels of the organization.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office applications.

Physical Requirements:
  • This position requires but is not limited to standing, bending, crouching, twisting, pulling, pushing, and lifting to 80 lbs., routinely 20-50 lbs.

Atlas is proud to be an Equal Opportunity Employer (veterans and individuals with disabilities included) and Drug Free Workplace.
Where a specific pay range is noted, it is a good faith estimate at the time of posting. The actual compensation offered will be based on experience, skills, qualifications, market considerations, and geographic location.
Salary Description
$65,000-$80,000 per year based on experience

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