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Customer Service Manager Jobs in Addison, IL (NOW HIRING)

Romeoville Toyota

Service Manager

Romeoville, IL

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Tuffy Tire and Auto Service

Automotive Service Manager

IL · On-site

$70K - $120K/yr

Paid time off Service Manager Overview We firmly believe that our success is a direct reflection of ... Make Customer Satisfaction number one * Identify customer concerns and needs * Professionally ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Cintas

Service Manager

Schaumburg, IL · On-site

$74K - $99K/yr

Requisition Number: 230489 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Bridgestone

Service Manager

Bolingbrook, IL · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, IL

Customer Service Manager information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, IL? The most popular types of Customer Service jobs in Addison, IL are:
What are popular job titles related to Customer Service Manager jobs in Addison, IL? For Customer Service Manager jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, IL look for? The top searched job categories for Customer Service Manager jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service Manager jobs? Cities near Addison, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,107 per year, or $27.9 per hour.

Service Manager

Romeoville Toyota

Romeoville, IL

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

Service Manager – High-Volume Toyota Dealership (Chicago Metro)
We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role is not for beginners. We are looking for a proven leader who understands how to run an efficient, profitable service department while maintaining high customer satisfaction.
Responsibilities:
  • Lead all service department operations with full accountability for performance
  • Manage, coach, and develop advisors, technicians, and support staff
  • Drive productivity, efficiency, and profitability across the department
  • Monitor KPIs and implement improvements where needed
  • Ensure a high level of customer satisfaction and retention
  • Maintain compliance with manufacturer standards and dealership policies
  • Manage and control direct departmental expenses
Qualifications:
  • Prior experience as a Service Manager in a dealership environment is preferred
  • Demonstrated ability to lead teams and drive measurable results
  • Strong understanding of service department operations, metrics, and workflow
  • Ability to hold employees accountable and maintain high standards
  • Toyota or Lexus experience is preferred, but not required
What We Offer:
  • Competitive, performance-driven pay plan
  • Full benefits package (health, dental, vision, 401(k), etc.)
  • Established, high-volume store with strong support structure
  • Long-term stability and growth opportunity
This is a leadership role for someone who knows how to run a department, not learn how to run one. If you’re confident in your ability to lead, drive results, and build a strong team, we encourage you to apply.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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