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Customer Service Manager Jobs in Addison, IL (NOW HIRING)

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Atlas Bobcat, LLC

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

... full-time Service Manager. This role is responsible for the day-to-day leadership and overall ... The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ...

Atlas Bobcat

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

Deutz

Service Manager

Elgin, IL · On-site

$75K - $90K/yr

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Addison, IL

Customer Service Manager information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Addison, IL? The most popular types of Customer Service jobs in Addison, IL are:
What are popular job titles related to Customer Service Manager jobs in Addison, IL? For Customer Service Manager jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Addison, IL look for? The top searched job categories for Customer Service Manager jobs in Addison, IL are:
What cities near Addison, IL are hiring for Customer Service Manager jobs? Cities near Addison, IL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,107 per year, or $27.9 per hour.

Customer Service Manager - North America

Carlo Gavazzi Automation

Buffalo Grove, IL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Summary

The Customer Service Manager is responsible for leading the North American Customer Service organization, supporting customers across the United States and Canada. The role oversees Account Management, Customer Service, order management, and commercial support, ensuring an exceptional customer experience and efficient order execution.


Working closely with Sales, Supply Chain, Manufacturing, Finance, and Logistics, this position builds a high-performing Account Management organization by improving operational efficiency, expanding the use of digital solutions, and implementing continuous improvement initiatives that support business objectives and strengthen customer relationships.


Primary Responsibilities

  • Lead the North American Customer Service and Account Management team, ensuring consistent service levels across the United States and Canada.
  • Oversee order management activities to ensure timely and accurate order processing, proactive customer communication, and effective issue resolution.
  • Develop and implement initiatives that improve customer experience, operational efficiency, and commercial execution.
  • Lead the integration and continuous development of Customer Service and Inside Sales activities into a unified Account Management organization.
  • Promote the use of digital solutions, including EDI, automated business processes, and system enhancements to improve operational efficiency and customer connectivity.
  • Collaborate with Sales, Planning, Manufacturing, Finance, and Logistics to align customer requirements with operational capabilities and business priorities.
  • Monitor customer service performance and customer trends, identifying opportunities to improve customer experience, operational efficiency, and overall business performance.
  • Develop team capabilities through coaching, cross-training, succession planning, performance management, and continuous improvement.
  • Lead and support cross-functional initiatives that improve customer experience, operational performance, and business processes.
  • Ensure compliance with company policies, customer requirements, and established operating procedures.


Qualifications

Education

Bachelor’s degree in business administration, Supply Chain Management, Marketing, or a related field.


Experience

  • Five or more years of progressive experience in Customer Service, Account Management, Inside Sales, or Operations.
  • Experience leading customer-facing teams in a manufacturing or distribution environment.
  • Experience leading process improvement and cross-functional initiatives is preferred.
  • Experience with ERP systems; knowledge of IFS ERP is a plus.


Knowledge, Skills, and Competencies

  • Strong knowledge of customer service, account management, customer relationship management, and order management.
  • Strong leadership, coaching, and team development skills.
  • Demonstrated analytical and problem-solving skills with the ability to make data-driven decisions.
  • Strong continuous improvement and business process improvement mindset.
  • Excellent communication, negotiation, and relationship management skills.
  • Ability to collaborate effectively across multiple functions and geographic locations.
  • Proficiency with Microsoft Office applications and ERP systems.


Application Process

Interested candidates are invited to submit their CV to: GlobalTalent@carlogavazzi.ch


Learn more about us at www.gavazziautomation.com or visit our LinkedIn page

Apply