ZipRecruiter

Log In

2

Entry Level Online Customer Service Representative Jobs in Addison, IL

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with ... The Customer Service Representative (CSR) provides exceptional customer service to internal and ...

next page

Showing results 1-20

All JobsOnline Customer Service Representative JobsEntry Level Online Customer Service Representative JobsEntry Level Online Customer Service Representative Jobs in Addison, IL

Entry Level Online Customer Service Representative information

See Addison, IL salary details

$9

$18

$26

How much do entry level online customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level online customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does an entry level online customer service representative do?

An Entry Level Online Customer Service Representative assists customers by answering questions, resolving issues, and providing information through online channels such as email, chat, or social media. They help customers with product or service inquiries, troubleshoot problems, and ensure a positive customer experience. This role typically involves following company procedures, maintaining accurate records, and escalating more complex issues to senior staff if necessary.

What are the key skills and qualifications needed to thrive as an entry level online customer service representative, and why are they important?

To thrive as an Entry Level Online Customer Service Representative, you need strong written communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and live chat systems is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for providing effective support and building rapport with customers. These skills and qualities are essential for resolving issues efficiently, maintaining customer satisfaction, and representing the company's brand professionally.

What are some common challenges faced by entry level online customer service representatives, and how can they overcome them?

One common challenge for entry level online customer service representatives is managing a high volume of inquiries while maintaining accuracy and a positive attitude. Adapting quickly to different customer personalities and resolving issues through digital communication channels can also be demanding. To overcome these challenges, it's important to stay organized, utilize available knowledge bases, and communicate clearly and empathetically. Seeking feedback from experienced team members and participating in training sessions can also enhance your problem-solving skills and confidence.

What is the difference between Entry Level Online Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Online Customer Service Representative

The main difference between an Entry Level Online Customer Service Representative and a Customer Support Specialist lies in scope and experience. The representative typically handles basic inquiries, troubleshooting, and order processing, often with minimal prior experience. A Customer Support Specialist may have more advanced responsibilities, including technical support or account management, and may require additional skills or certifications. Both roles are common in online retail, tech, and service industries, but the representative role is more entry-level and focused on general customer interactions.

What are popular job titles related to Entry Level Online Customer Service Representative jobs in Addison, IL?

For Entry Level Online Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Online Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Entry Level Online Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Entry Level Online Customer Service Representative jobs?

Cities near Addison, IL with the most Entry Level Online Customer Service Representative job openings:

Entry Level Online Customer Service Representative jobs near you
Infographic showing various Entry Level Online Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative - Entry Level

Addison, IL • On-site

Optimum Card Solutions LLC
Manufacturing • 11 - 50 employees
Learn more about Optimum Card Solutions LLCexternal

$16 - $21.75/hr

Full-time

Re-posted 9 days ago

Job description

Entry-Level Customer Service Representative

Gift Card Manufacturing Industry
 Location: Downers Grove, IL | Full-Time

Position Overview

The Customer Service Representative will serve as a key point of contact for customers and business partners, supporting gift card orders, production updates, inventory inquiries, and account-related requests. This is an excellent opportunity for a recent college graduate looking to build a career in customer service, account management, operations, or sales support.

Responsibilities
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Manage and track customer orders from production through delivery.
  • Provide updates on order status, inventory availability, shipping schedules, and delivery timelines.
  • Coordinate with Sales, Production, Operations, and Shipping teams to ensure customer satisfaction.
  • Resolve customer issues promptly and professionally.
  • Enter and maintain accurate customer and order information in company systems.
  • Assist with reporting, documentation, and special projects.
  • Build strong relationships with customers and business partners.
  • Identify opportunities to improve customer experience and internal processes.
Qualifications
  • Bachelor's degree required; recent graduates are strongly encouraged to apply.
  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving abilities.
  • Detail-oriented with the ability to manage multiple priorities.
  • Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
  • Positive attitude and strong desire to learn.
  • Ability to work collaboratively in a fast-paced manufacturing environment.
  • Previous internship, retail, customer service, or administrative experience is a plus.
What We Offer
  • Competitive salary and benefits package
  • Career advancement opportunities
  • Exposure to manufacturing, operations, sales, and customer relationship management

Apply