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Entry Level Online Customer Service Representative Jobs in Addison, IL

Just In Time Staffing LLC

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Customer Service Representative

Rolling Meadows, IL · On-site

$23 - $25/hr

This is an excellent entry-level opportunity for someone looking to build a career in customer service, service operations, or business administration. The Customer Success Representative will serve ...

Hopkins Ford

Customer Service Representative

Carol Stream, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a ...

Tower Loan

Customer Service Representative

Aurora, IL · On-site

$16 - $21.75/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Frozen Food Express

Customer Service Rep

Lemont, IL · On-site

$16.25 - $22/hr

Customer Service Representatives are eligible for an attractive benefits package including medical ... This is NOT an entry level, administrative position; it required the skills of a well-seasoned ...

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All JobsOnline Customer Service Representative JobsEntry Level Online Customer Service Representative JobsEntry Level Online Customer Service Representative Jobs in Addison, IL

Entry Level Online Customer Service Representative information

See Addison, IL salary details

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How much do entry level online customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level online customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does an entry level online customer service representative do?

An Entry Level Online Customer Service Representative assists customers by answering questions, resolving issues, and providing information through online channels such as email, chat, or social media. They help customers with product or service inquiries, troubleshoot problems, and ensure a positive customer experience. This role typically involves following company procedures, maintaining accurate records, and escalating more complex issues to senior staff if necessary.

What are the key skills and qualifications needed to thrive as an entry level online customer service representative, and why are they important?

To thrive as an Entry Level Online Customer Service Representative, you need strong written communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and live chat systems is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for providing effective support and building rapport with customers. These skills and qualities are essential for resolving issues efficiently, maintaining customer satisfaction, and representing the company's brand professionally.

What are some common challenges faced by entry level online customer service representatives, and how can they overcome them?

One common challenge for entry level online customer service representatives is managing a high volume of inquiries while maintaining accuracy and a positive attitude. Adapting quickly to different customer personalities and resolving issues through digital communication channels can also be demanding. To overcome these challenges, it's important to stay organized, utilize available knowledge bases, and communicate clearly and empathetically. Seeking feedback from experienced team members and participating in training sessions can also enhance your problem-solving skills and confidence.

What is the difference between Entry Level Online Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Online Customer Service Representative

The main difference between an Entry Level Online Customer Service Representative and a Customer Support Specialist lies in scope and experience. The representative typically handles basic inquiries, troubleshooting, and order processing, often with minimal prior experience. A Customer Support Specialist may have more advanced responsibilities, including technical support or account management, and may require additional skills or certifications. Both roles are common in online retail, tech, and service industries, but the representative role is more entry-level and focused on general customer interactions.

What are popular job titles related to Entry Level Online Customer Service Representative jobs in Addison, IL?

For Entry Level Online Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Online Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Entry Level Online Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Entry Level Online Customer Service Representative jobs?

Cities near Addison, IL with the most Entry Level Online Customer Service Representative job openings:

Entry Level Online Customer Service Representative jobs near you
Infographic showing various Entry Level Online Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Just In Time Staffing LLC

Rolling Meadows, IL • On-site

$23 - $25/hr

Full-time

Medical, PTO

Posted 8 days ago

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Job description

Customer Success Representative

Location: Rolling Meadows, IL

Pay Rate: $23.00- $25.00

Schedule: Monday–Friday,  8 am -5pm.| Standard Business Hours | Approximately 40 hours per week

Assignment Type: Full Time | Temp to Hire

Requirements: Resume/Interview/Authorized to work in the U.S./ Bilingual/ Drug Test/ Background Check


Position Overview:

Our client is seeking a professional, detail-oriented, and customer-focused Customer Success Representative to join their team. This is an excellent entry-level opportunity for someone looking to build a career in customer service, service operations, or business administration.

The Customer Success Representative will serve as a primary point of contact for incoming customer calls and emails. Responsibilities include providing order and shipment tracking updates, creating service quotes, processing Return Merchandise Authorizations (RMAs), and routing more complex inquiries to the appropriate team member or department.

This position offers hands-on training and the opportunity to work alongside experienced professionals while developing valuable customer service and administrative skills.

Key Responsibilities

  • Serve as a primary point of contact for incoming customer calls and emails, providing timely and professional responses.
  • Provide customers with order status and shipment tracking updates.
  • Create and process service quotes and Return Merchandise Authorizations (RMAs) within company systems.
  • Route inquiries outside the scope of the position to the appropriate team member or department.
  • Maintain accurate records of customer interactions, quotes, and RMAs using SAP, CRM, and other company systems.
  • Coordinate with the Service, Sales, and Shipping teams to help ensure customer inquiries are resolved promptly.
  • Provide general administrative support to the Service department as needed.
  • Learn and follow detailed customer service and service administration processes.
  • Participate in hands-on training while working alongside experienced team members.

Qualifications

  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Business, Communications, or a related field preferred.
  • Bilingual in English and Spanish required, with strong verbal and written communication skills in both languages.
  • Strong communication and interpersonal skills with a professional phone manner.
  • Exceptional attention to detail and the ability to follow multi-step processes accurately and consistently.
  • Ability to manage multiple incoming calls, emails, and requests while prioritizing effectively.
  • Basic proficiency with Microsoft Office, particularly Excel and Outlook.
  • Comfortable learning new software systems, including SAP and CRM platforms.
  • Professional attitude, reliability, and a strong willingness to learn.
  • Previous customer service, call center, or administrative experience is a plus but not required.

Company Description

Just In Time Staffing seeks to pair top candidates with opportunities that will be mutually beneficial for both them and the employers.