ZipRecruiter

Log In

1

Manager Shopify Customer Service Jobs in Addison, IL

Weber

Shopify Developer

Palatine, IL · Hybrid

$85K - $100K/yr

... high customer satisfaction, employment with Weber may be right for you. We provide a friendly ... Manage Shopify app installations, configurations, and customizations while ensuring site stability ...

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... and customer service abilities * Comfortable learning new systems and managing multiple projects

Saddlers Row

Shopify/website assistant

Lake Zurich, IL · On-site

$21 - $24/hr

While the primary focus is website and Shopify support, this role will also support customers and ... and customer service abilities * Comfortable learning new systems and managing multiple projects

Customer Service Manager

Be Seen First

Account Manager

Glen Ellyn, IL · On-site

$52K - $58K/yr

We are currently looking to expand our Customer Service Department and add an Account Manager to our team. In the role you will aid customers throughout the ordering process while working to build ...

New

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

Customer Service Manager

Be Seen First

Corporate Receptionist

Bloomingdale, IL · On-site

$50K - $55K/yr

... customer service. As our Corporate Receptionist, you'll be the welcoming face of our corporate ... Manage a multi-line phone system, accurately directing inquiries and resolving routine customer ...

New

Leap

General Manager: LEAP (Menswear)

Chicago, IL · On-site

... service excellence and results. You will elevate client engagement through thoughtful, data ... Proficiency with Shopify, CRM (Endear), Slack, and Google Workspace. * Flexible availability ...

Xylem

Customer Service Manager

Morton Grove, IL

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

Hobby Lobby Careers

Customer Service Manager

Palatine, IL

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Norridge, IL · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

NVENIA

Customer Service Manager

Wood Dale, IL

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial ...

Hobby Lobby Careers

Customer Service Manager

Norridge, IL

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Just In Time Staffing LLC

Be Seen First

Customer Service Manager

Northbrook, IL · On-site

$22 - $26/hr

Customer Service Manager Location: Northbrook, IL Pay Rate: $22.00 - $26.00 per hour Schedule: Monday-Friday | 8-Hour Day Shift Requirements: Resume / Interview / Authorization to Work in the U.S.

Leap

General Manager: LEAP (Menswear)

Chicago, IL · On-site

$70K/yr

... service excellence and results. You will elevate client engagement through thoughtful, data ... Proficiency with Shopify, CRM (Endear), Slack, and Google Workspace. * Flexible availability ...

next page

Showing results 1-20

All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Addison, IL

Manager Shopify Customer Service information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do manager shopify customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for manager shopify customer service in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What are the most commonly searched types of Shopify Customer Service jobs in Addison, IL? The most popular types of Shopify Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Manager Shopify Customer Service jobs? Cities near Addison, IL with the most Manager Shopify Customer Service job openings:
Manager Shopify Customer Service jobs near you

Shopify Developer

Weber

Palatine, IL • Hybrid

$85K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

At Weber, grilling is a passion that's reflected in everything we do. Our goal is to share this passion and spark inspiration with the people who matter most - our grilling community. Weber has been the world's premiere manufacturer of charcoal and gas grills and accessories since 1952. If you have the desire to work for a company that is recognized for exceptional quality products and high customer satisfaction, employment with Weber may be right for you. We provide a friendly working atmosphere with an environment of growth and opportunity through innovation, pride, and excellence.

Weber is committed to inclusive, equitable and diverse Hiring practices. Our goal is to create a workforce which resembles the diverse rich communities we live, play, and support every day. 

Discover What's Possible with a career, at Weber.

Summary: 

Weber Blackstone is seeking a skilled Shopify Developer to own the development, optimization, and ongoing enhancement of our Shopify storefront. This role will partner closely with design, marketing, and e-commerce teams to deliver high-performing, scalable, and user-friendly digital experiences. This is a hands-on role focused on customizing and extending the Shopify ecosystem to support business growth, merchandising strategies, and customer experience improvements. 

This is a hybrid role requiring onsite office days in our Palatine, IL campus.

Responsibilities: 

  • Develop and maintain custom Shopify Plus storefronts for multiple brands globally using Liquid, HTML, CSS, JavaScript, and modern frontend technologies 

  • Build and customize Shopify themes that align with brand standards, responsive design, accessibility standards, and user experience best practices 

  • Create and maintain custom Shopify apps, integrations, and API connections with third-party systems 

  • Optimize website performance, page speed, SEO, A/B testing, and mobile responsiveness to improve customer experience and conversion rates 

  • Collaborate with designers, marketers, and product teams to translate business requirements into scalable ecommerce solutions 

  • Troubleshoot and resolve bugs, production issues, and cross-browser compatibility problems in a timely manner 

  • Implement and manage integrations with ERP systems, CRMs, and marketing platforms 

  • Write clean, maintainable, and well-documented code following development and version control best practices 

  • Manage Shopify app installations, configurations, and customizations while ensuring site stability and security 

  • Participate in sprint planning, technical estimations, and Agile development processes 

  • Conduct testing and quality assurance across devices, browsers, and operating systems before deployment 

  • Stay current on Shopify platform updates, ecommerce trends, and emerging technologies to recommend improvements and new capabilities 

Qualification/Requirements: 

  • 4+ years Shopify experience 

  • Strong knowledge of Liquid, Shopify's templating language. 

  • Experience with the Shopify Online Store 2.0 architecture, including Sections, JSON templates, and dynamic content blocks. 

  • Familiarity with Shopify APIs and the Storefront API for custom app or headless integrations. 

  • Comfort working with Shopify themes, including theme customizations, version control (Git), and theme deployment processes. 

  • Proficiency in front-end development (HTML, CSS/SCSS, JavaScript, and modern frameworks like Vue.js or React) for UI customization and performance optimization. 

  • Experience with Shopify Plus features such as Scripts, Launchpad, and Flow (if applicable). 

  • Proficiency with web site accessibility requirements. (WCAG 2.2) 

  • Must be able to communicate well with design, marketing, and other IT groups. 

  • Self-motivated and willing to teach and share new things about the Shopify ecosystem with other team members. 

  • Other duties as assigned 

Benefits: 

Eligible for Weber's comprehensive benefits package for full-time U.S. non-union employees, including:  

  • Medical, dental, and vision coverage  

  • Life and disability insurance  

  • Employee Assistance Program (EAP)  

  • 401(k) with company match  

  • Eligible for paid time off (vacation, sick, personal, holiday)  

Salary Range: $85,000-100,000 this role is also eligible for participation in Weber Blackstone's bonus program 

* This salary range represents Weber Blackstone's good faith belief of what we reasonably expect to pay the top candidate   

Weber-Stephen Products LLC is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

Apply