ZipRecruiter

Log In

1

Manager Shopify Customer Service Jobs in Addison, IL

Roman Inc

E-Commerce Coordinator

Bloomingdale, IL · On-site

... DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This ... Management & Customer Experience * Monitor and manage incoming orders across Roman.com and ...

SBM Management Services LP

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

SBM Management Services LP

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

previous page

Showing results 41-60

All JobsShopify Customer Service JobsManager Shopify Customer Service JobsManager Shopify Customer Service Jobs in Addison, IL

Manager Shopify Customer Service information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do manager shopify customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for manager shopify customer service in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

How does a manager Shopify customer service typically collaborate with other departments to enhance the customer experience?

As a Manager of Shopify Customer Service, you will frequently collaborate with teams such as Marketing, Product Development, and IT to address customer feedback and streamline service processes. Regular coordination ensures that customer issues are communicated across departments, enabling quick resolution of technical problems and alignment on promotional campaigns or product launches. This cross-functional teamwork is essential for delivering a seamless customer experience and for implementing improvements based on direct customer insights.

What is the difference between Manager Shopify Customer Service vs Customer Support Supervisor?

AspectManager Shopify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees Shopify customer service team, develops strategies, manages escalationsSupervises customer support agents, ensures quality service, handles daily operations
Required SkillsLeadership, Shopify platform knowledge, communication, problem-solvingCustomer service skills, team management, conflict resolution
Work EnvironmentOffice or remote, strategic focusCall centers, support centers, or online support teams
CertificationsCustomer service management, Shopify certifications beneficialCustomer support certifications, CRM training

The main difference is that the Manager Shopify Customer Service focuses on strategic leadership and managing the entire customer service team within the Shopify environment, while the Customer Support Supervisor handles daily team supervision and operational tasks. Both roles require customer service skills, but the manager position involves higher-level planning and decision-making.

What is a manager Shopify customer service?

A Manager Shopify Customer Service is a professional responsible for overseeing and leading the customer service team for a business that operates on the Shopify platform. Their main duties include managing support agents, ensuring customer inquiries are resolved efficiently, and implementing best practices to enhance the overall customer experience. They also analyze customer feedback, develop training programs, and collaborate with other departments to streamline service operations. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of Shopify's features and tools.

What are the key skills and qualifications needed to thrive as a manager Shopify customer service, and why are they important?

To thrive as a Manager Shopify Customer Service, you need expertise in customer service management, e-commerce operations, and a solid understanding of Shopify's platform, often supported by experience in retail or online sales. Familiarity with Shopify admin tools, CRM software, helpdesk systems like Zendesk, and analytics dashboards is crucial. Exceptional leadership, problem-solving, and communication skills help you motivate teams and resolve complex customer issues efficiently. These capabilities ensure high-quality customer experiences, drive retention, and support business growth in a competitive e-commerce environment.
What are the most commonly searched types of Shopify Customer Service jobs in Addison, IL? The most popular types of Shopify Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Manager Shopify Customer Service jobs? Cities near Addison, IL with the most Manager Shopify Customer Service job openings:
Manager Shopify Customer Service jobs near you

customer service representative

Longterm Health Management Services

Skokie, IL

$45K - $50K/yr

Full-time

Re-posted 20 days ago

Job description

Looking to hire a customer service representative. Job responsibilities include:

  • Manage customer service relations.
  • Quote items for sale via telephone and email.
  • Prepare estimates in QuickBooks.
  • Work with sales reps in preparing their estimates.
  • Assist in order process for customer accounts.
  • Provide tracking on shipped items for customers.

pay rate ranges between $45k-$50k based on experience.