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Customer Returns Representative Jobs in Michigan

Genuine Parts Company

Customer Service Representative

Taylor, MI · On-site

$14.75 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Customer Service Representative Under close supervision, the Customer Service Representative is ... May handle customer returns. * Performs other duties as assigned. Education & Experience Typically ...

System One

Customer Service Representative

Auburn Hills, MI · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: Customer Service Representative Location: Auburn Hills, Michigan Type: Contract ... Manage multiple SAP transactions including order entry, returns, credits/debits, quality ...

System One

Customer Service Representative

Auburn Hills, MI · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: Customer Service Representative Location: Auburn Hills, Michigan Type: Contract ... Manage multiple SAP transactions including order entry, returns, credits/debits, quality ...

Genuine Parts Company

Customer Service Representative II

Taylor, MI · On-site

$14.75 - $20.25/hr

  • Medical

  • Retirement

  • PTO

... returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • ...

Genuine Parts Company

Customer Service Representative

Taylor, MI · On-site

$14.75 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Under close supervision, the Customer Service Representative is responsible for accurately ... May handle customer returns. * Performs other duties as assigned. EDUCATION & EXPERIENCE Typically ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which ... Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which ... Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Michigan

Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What are popular job titles related to Customer Returns Representative jobs in Michigan?

For Customer Returns Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Michigan look for?

The top searched job categories for Customer Returns Representative jobs in Michigan are:

What cities in Michigan are hiring for Customer Returns Representative jobs?

Cities in Michigan with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Michigan as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Representative II

Genuine Parts Company

Kalamazoo, MI • On-site

$15.25 - $20.50/hr

Other

Medical, Retirement, PTO

Posted 27 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

225th of 417 rated retail wholesalers

Job description

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

• Orders items to ensure appropriate inventory levels are maintained for customers.

• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

• Determines the most cost effective shipping method for customer orders.

• Partners with Account Representatives to ensure customer satisfaction.

• Expedites backorders. May pull inventory and prepare order for shipment to customer.

• May handle customer returns.

• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.

• Strong communication skills including written, verbal, and listening.

• Ability to multi-task and time management skills required.

• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

• Product knowledge is preferred.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

What Genuine Parts Company employees say

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