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Customer Returns Representative Jobs (NOW HIRING)

Avis Budget Group

$17/hr

In this role, you'll be a key part of the return process-helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental. What ...

Avis Budget Group

$19.50/hr

In this role, you'll be a key part of the return process-helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental. What ...

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How much do customer returns representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer returns representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
More about Customer Returns Representative jobs
What cities are hiring for Customer Returns Representative jobs? Cities with the most Customer Returns Representative job openings:
What states have the most Customer Returns Representative jobs? States with the most job openings for Customer Returns Representative jobs include:
What job categories do people searching Customer Returns Representative jobs look for? The top searched job categories for Customer Returns Representative jobs are:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Return Representative - FT

Customer Return Representative - FT

Avis Budget Group

$17/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 25 days ago

Avis Budget Group rating

6.4

Company rating: 6.4 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

114th of 140 rated vehicle equipment hire

Job description

Minimum Hourly Rate: $17.00Maximum Hourly Rate: $17.00Shift Premium may Apply

We're hiring immediately! Do you enjoy working outdoors and helping customers complete their experience on a positive note? If you're friendly, dependable, and take pride in providing great service, join the Avis Budget Group team at our airport locations.


In this role, you'll be a key part of the return process-helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental.


What You'll Do:

In this outdoor role, you will assist customers as they return their rental vehicles. This includes greeting customers, securing keys, recording mileage, fuel levels, and vehicle condition, and checking cars into our computer system. You will also help ensure vehicles are processed efficiently and accurately, all while delivering professional, friendly customer service.


Perks You'll Get:

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training to learn our business and build your skills
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars


* Above perks may vary based on full-time/part-time status and location


What We're Looking For:

Valid Driver's License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Enjoyment of working with customers and providing great service
Willingness to work outdoors
Flexibility to work all shifts
Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
This position requires regular, on-site presence and cannot be performed remotely
6 months retail or customer service experience is a bonus


Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.


We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.


We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.


Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.


This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

FlushingNew YorkUnited States of America

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