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Customer Returns Representative Jobs in Ohio (NOW HIRING)

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

May handle customer returns. * May support specific customer(s). * Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving ...

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

May handle customer returns. * May support specific customer(s). * Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving ...

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Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Ohio? For Customer Returns Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Ohio look for? The top searched job categories for Customer Returns Representative jobs in Ohio are:
What cities in Ohio are hiring for Customer Returns Representative jobs? Cities in Ohio with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Instant Return Representativ

Hertz Columbus Airport

Columbus, OH

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

At Byers Rental Cars LLC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our organization through the years.  

As an Instant Return Representative, you will be responsible for assisting our customers with the express return process while maintaining a sales mentality.  You will greet customers, sell products at return, keep lot in order, check the car for damage, review the mileage and the fuel level, answer questions and provide directions in a courteous and expeditious manner. You will work harmoniously with the team throughout the whole work process.

What We Offer

  • Medical, Dental & Vision Insurance
  • 401K Plan
  • Paid time off and vacation
  • Short/Long Term Disability
  • Life Insurance
  • Paid Training
 
Responsibilities
  • Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
  • Product sales
  • Attention to detail such as but not limited to:
  • Catch returning fuel level from customers
  • Observe cleanliness of vehicle
  • Notate proper mileage
  • Report damages immediately and speak with customer in regards to damage
  • Collect portable GPS units
  • Assist customers with lost items
  • Maintain a tidy work environment
  • Inputs appropriate information into computer tools and systems.
  • Follows other car-return processes as directed.
Qualifications
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Exhibit good team-oriented behavior
  • Time management, prioritization skills, and ability to multitask required
  • Ambitious, goal oriented mentality and eager to improve
  • Ability to hit sales quotas and closing percentages
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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