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Customer Returns Representative Jobs in Virginia

NESCO Inc

Customer Service Representative

Chesapeake, VA · On-site

$14.75 - $20/hr

Customer Service Representative (Inside Sales) Our Customer Service Representatives (Inside Sales ... customer returns Interact with customers and suppliers to obtain and fill orders correctly ...

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Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Virginia?

For Customer Returns Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Virginia look for?

The top searched job categories for Customer Returns Representative jobs in Virginia are:

What cities in Virginia are hiring for Customer Returns Representative jobs?

Cities in Virginia with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Chesapeake, VA • On-site

NESCO Inc
See more jobs at NESCO Incexternal

$14.75 - $20/hr

Other

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Customer Service Representative (Inside Sales)

Our Customer Service Representatives (Inside Sales) professionally represent the Company to our Customers with the knowledge and skills to provide them the product or service they need.

Qualifications:

Good customer service and communication skills Reliable, organized, detailed and focused Industry and sales experienced Moderate computer skills, including communicating internally and externally via email Work experience in Microsoft Office; proficiency in Excel Ability to multi-task and manage time well Knowledge of supply chain systems Knowledge of industrial products helpful High School Diploma or GED

Responsibilities:

Respond to customer inquiries, provide quotes and take customer orders Order and source products Negotiate sale and purchase prices Proactively generate sales and promote Company products Expedite backorders Assist with pulling inventory and preparing shipments Assist with customer returns Interact with customers and suppliers to obtain and fill orders correctly Troubleshoot customer concerns.

Competencies:

Microsoft Word, Microsoft Excel, Microsoft Outlook, Achievement Orientation; Persuasiveness; Initiative; Interpersonal Skills; Time Management; Planning and Organizing Skills; Judgment

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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