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Customer Returns Representative Jobs in Virginia

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the ... Complete work orders, return customer calls, and respond to customer complaints * Perform other ...

Semiserve

Customer Service Representative

Ashburn, VA

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time ... Prepare customer quotes, manage order updates, and assist with returns (RMAs). * Follow up on sales ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... returns. RB Global full-time employees are offered medical, dental, vision, and basic life ...

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Showing results 21-40

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Virginia

Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Virginia? For Customer Returns Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Virginia look for? The top searched job categories for Customer Returns Representative jobs in Virginia are:
What cities in Virginia are hiring for Customer Returns Representative jobs? Cities in Virginia with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Matheson Tri-Gas

Manassas Park, VA • On-site

$15.75 - $21.50/hr

Other

Posted 4 days ago

Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

31st of 86 rated oil and gas companies

Job description

JOB
SUMMARY

The Customer Service Representative
(CSR) responds to existing and prospective customers and sales concerning
accepting, shipping and delivery of Matheson Tri-Gas (MTG) products and
services and ensures that orders are properly invoiced. Additionally, the CSR
is responsible for managing requests for products, price and technical
information. The job incumbent selects and utilizes the resources necessary
to provide superior customer service and to take advantage of opportunities
to increase product sales. This individual works closely with Sales,
Marketing, Logistics and Technical Support to ensure that the customer
service provided meets the performance expectations of the divisions
(businesses/markets).



Essential
Functions

*
Responsible
for developing customer relationships ensuring that both new and existing
customers have the best possible opinion of MTG at their first interface
with the order fulfillment process by providing prompt, professional and
friendly service that communicates a sincere customer focus and with a high
sense of urgency.

*
Through
phone contact and/or

*
Through
customer visits on/off site with strategic customers

*
Responsible
for managing orders from new or existing customers from the time a new
customer is identified until the product has been delivered and invoicing is
completed which includes:

*
Capturing
then updating customer specific data - name, account number, item
numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling,
shipping and quality documentation requirements as well as billing needs per
account or per order, as required.

*
Querying
customer to identify their needs and then defining options/services, which
MTG can provide.

*
Being
knowledgeable of MTG's functional organization, the business/markets served
and their special needs and product types.

*
Understanding
the workings of a complex, transaction -based enterprise computer system so
that customer/item specific data is entered and edited in a manner that
results in the best possible data integrity.

*
Matching
the needs defined by customers, which could be unique by order, with the
capabilities of MTG in the most constructive manner.

*
Processing
credits/debits and customer returns on a timely basis within defined
policies and procedures to minimize impact on MTG's receivables and to
ensure that customer adjustments are not an on-going source of customer
dissatisfaction.

*
Providing
timely notification to customer's regarding changes in product availability,
delivery promises or any other capability that was promised at the time
order commitments are made.

*
Having
the broadest possible understanding of the impact of actions regarding
customer relationship failures, shipping wrong product due to a
misunderstanding or order entry error or not having a sense of urgency for
completing returns/adjustments.

*
Responsible
for identifying problematic situations that if not addressed would result in
a "lost customer", notifying the right people or functions promptly to
ensure customer satisfaction and then following up to ensure resolution.

*
Responsible
for identifying and communicating opportunities or trends based upon
customer requests or comments that could lead to a new market or area for
improvement for MTG.

*
Responsible
for making decisions within corporate policies and guidelines.

*
Responsible
for on-going self-development regarding business management, market
understanding, problem solving, conflict resolution, negotiation and to
improve soft skills that determine the difference between minimally
acceptable service and "customer delight".

CORE COMPETENCIES REQUIRED
(Skills essential to job success):

Interpersonal savvy,
functional and technical skills, organizing, time management, problem
solving, customer focus, negotiating and timely decision making.

CORE COMPETENCIES DESIRED
(Skills that enhance job success):

Peer relationships, dealing
with ambiguity, composure, integrity and trust.

Technical Knowledge:

Knowledge of MTG's business

Knowledge of MTG's
functional areas

Knowledge of MTG's products

Knowledge of MTG's
transaction systems

Telephone Communications

Computer skills

Knowledge of invoicing and
shipping procedures

Knowledge of compliance and
regulations as it relates to shipping/handling of MTG's products


Required
for All Jobs

*

Performs other duties as assigned

*

Complies with all policies and
standards

QUALIFICATIONS


Education

Education
Level

Education
Details

Req/
Pref

Associates

Bachelor's Degree

B.S.
in Business, Marketing or the Sciences

Preferred


Work
Experience

Experience

Experience
Details

Required/
Preferred

1-3 years

3-5 years

3
plus years experience in Customer Service, preferably in an industrial/technical
environment

And/or

B.S.
in Business, Marketing or the Sciences

7-9 years

10+
years


Knowledge,
Skills and Abilities

Excel, Word, Visio, Power
Point, Adobe, Outlook, Webex, TIMS a plus


Licenses
and Certifications

Licenses/Certifications

Licenses/Certification
Details

Time
Frame

Required/
Preferred


PHYSICAL
DEMANDS/WORKING CONDITIONS

Physical Demands Category:


Physical
Demands

A thorough completion of this
section is needed for compliance with legal standards such as the Americans
with Disabilities Act. The physical requirements described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job.

Physical
Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary Position

X

Move/Traverse

X

Stationary Position/Seated

X

Transport/Lifting

X

Transport/Carrying

X

Exerting Force/Pushing

X

Exerting Force/Pulling

X

Ascend/Descend

X

Balancing

X

Position Self/Stooping

X

Position Self/Kneeling

X

Position Self/Crouching

X

Position Self/Crawling

X

Reaching

X

Handling

X

Grasping

X

Feeling

X

Communicate/Talking

X

Communicate/Hearing

X

Repetitive Motions

X

Coordination

X



Travel
Requirements

Estimated Amount

Brief
Description



Mental
Demands

Working Condition

N/A

Rarely

Occasionally

Frequently

Constantly


The Company is an Equal Opportunity
Employer that complies with the laws and regulations set forth under
EEOC.. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or
protected veteran status. EOE AA
M/F/VET/Disability

Salary Range is $22.00 to $25.00

What Matheson employees say

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