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Customer Returns Representative Jobs in Florida (NOW HIRING)

Alumni Hall

Customer Service Representative

Tallahassee, FL · On-site

$13.75 - $18.75/hr

... returns & adhering to the company policy • Assist brand reps in customer service & the Checkout Experience (email capture, following return policy, etc.) • Develop a working knowledge of ...

VIVA

Customer Service Representative

Lake Mary, FL · On-site

$14 - $19/hr

Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures. Schedule annual preventative maintenance appointments for ...

Spectraforce Technologies

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures. * Schedule annual preventative maintenance appointments for ...

Tricehealthcare

Customer Order Mgmt Rep

Stuart, FL · On-site

$26.55/hr

Customer Service Representatives 100% remote - Eastern Standard Time Zone candidates highly ... Process customer returns according to established department policies and procedures, including ...

Mindlance

Customer Service I

Lake Mary, FL · On-site

$14 - $19/hr

... customer returns in compliance with applicable regulations, policies, and procedures. • Schedule annual preventative maintenance appointments for patients. • Ensure all activities adhere to ...

5th HQ

Customer Service Rep./Admin

Coral Springs, FL · On-site

$17 - $18/hr

Learn and manage the process of customer returns. * Run daily reports and follow up on any action items. * Review invoices and potentially learn to process deposits. * Assist with various tasks as ...

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Customer Returns Representative information

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Florida?

For Customer Returns Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Florida look for?

The top searched job categories for Customer Returns Representative jobs in Florida are:

What cities in Florida are hiring for Customer Returns Representative jobs?

Cities in Florida with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you

Customer Service Representative

Tallahassee, FL • On-site

Alumni Hall Stores, LLC
Retail • 11 - 50 employees

6.4

Company rating: 6.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Recommended by students

Learn more about Alumni Hall Stores, LLCexternal

$13.75 - $18.75/hr

Part-time

Posted 11 days ago

Job description


Alumni Hall Customer Service Rep

Reports To: Store Management

Status: Part-Time

Responsibilities:

• Greet and acknowledge all customers

• Assist customers with locating merchandise

• Fold, size, and replenish merchandise

• Assist in cleaning the store, cash wrap, and fitting rooms

• Assist in merchandise displays

• Communicate with the management staff any customer requests/concerns

• Operate the cash register by ringing up customer sales

• Assist in completion of customer returns & adhering to the company policy

• Assist brand reps in customer service & the Checkout Experience (email capture, following return policy, etc.) 

• Develop a working knowledge of collegiate sports and local university activities

Qualifications:

• Must be 18 years or older

• Must be able to work a schedule based upon the business needs – including holidays, nights, and weekends.

Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.


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