ZipRecruiter

Log In

1

Customer Returns Representative Jobs (NOW HIRING)

Regis Corporation, Inc.

CUSTOMER SERVICES REP

Irving, TX

$15.25 - $21/hr

The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns. Responsibilities: Provides Customer ...

Regis Corporation, Inc.

CUSTOMER SERVICES REP

Irving, TX · On-site

$15.25 - $21/hr

The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns. Responsibilities: * Provides Customer ...

Amphenol

Customer Service Representative

Houston, TX · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and ... Manage customer returns, exchanges, and warranty claims in accordance with company policies

Regis Corporation, Inc.

(new) CUSTOMER SERVICES REP

Austin, TX · On-site

$15.75 - $21.50/hr

The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns. Responsibilities: * Provides Customer ...

next page

Showing results 1-20

All JobsCustomer Returns Representative Jobs

Customer Returns Representative information

See salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer returns representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
More about Customer Returns Representative jobs
What cities are hiring for Customer Returns Representative jobs? Cities with the most Customer Returns Representative job openings:
What states have the most Customer Returns Representative jobs? States with the most job openings for Customer Returns Representative jobs include:
What job categories do people searching Customer Returns Representative jobs look for? The top searched job categories for Customer Returns Representative jobs are:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Part Time Customer Service Instant Return Representative

Part Time Customer Service Instant Return Representative

The Hertz Corporation

San Francisco, CA • On-site

$22.51/hr

Part-time

Posted 21 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

126th of 150 rated vehicle equipment hire

Job description

The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You'll Get:

  • Hourly Rate is $22.51 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
  • Bonus Plans: Eligible, Up to 12%
  • Bonus: Eligible, Up to 12%
  • Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:
    • Employee Assistance Program for employees & family

    • Perks & Discounts -Theme Park Tickets, Gym Discounts & more


       

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
  • Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Provide the customer with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • To carry out any other duties requested by the managers/Team Leaders.
  • Keep work area organized and free of clutter

Basic Qualifications:

  • Passion for customer service and attention to detail - Goes the extra mile
  • A minimum of one year of sales or customer experience in a high volume or service-oriented environment
  • Proven strong sales and closing skills and the ability to friendly, engaging manner
  • Basic computer proficiency
     

Must be able to:

  • Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team.
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
  • Lift up to 45 pounds
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

What Hertz employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply