ZipRecruiter

Log In

1

Customer Returns Associate Jobs in Missouri (NOW HIRING)

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Saint Ann, MO · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Factory Motor Parts

DC ECOM Warehouse Associate

Kansas City, MO · On-site

$15.50 - $18.50/hr

Ability to write customer returns accurately * Must be able to handle hazardous materials * Performs other duties as assigned In addition to the Warehouse duties, this position may be responsible for ...

Factory Motor Parts

DC ECOM Warehouse Associate

Kansas City, MO · On-site

$15.50 - $18.50/hr

Ability to write customer returns accurately * Must be able to handle hazardous materials * Performs other duties as assigned In addition to the Warehouse duties, this position may be responsible for ...

New

Carboline

Transportation Associate I

Saint Louis, MO

Transportation Associate Location: St. Louis, MO (On-Site) Summary: Support the efficient movement ... and customer returns. * Review freight costs and investigate invoice discrepancies or unusual ...

Magnet LLC

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

Magnet LLC

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

Magnet Ltd.

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

next page

Showing results 1-20

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Missouri

Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Missouri look for?

The top searched job categories for Customer Returns Associate jobs in Missouri are:

What cities in Missouri are hiring for Customer Returns Associate jobs?

Cities in Missouri with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Missouri as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Warehouse Associate - Returns

Parts Authority

Saint Louis, MO • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Parts Authority rating

6.0

Company rating: 6.0 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

353rd of 422 rated retail wholesalers

Job description

Overview
Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.
Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority's catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.
What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.
Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.
Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Warehouse Associate - Returns.
Hourly Rate: $16.00
Responsibilities
The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.
We only want dynamic, career-minded people who are willing to dedicate themselves to this job.
  • Open all boxes to ensure that returned items are correct and that the returned items are items sold by the company
  • Separate returns into "core", "defect" and "new"
  • Put account number stickers on cores and defects
  • Redistribute new merchandise to other stores
  • Enter each returned item into the computer system
  • Help inside returns team create negative purchase orders
  • Work with salesmen and managers if there are problems with customers returning items
  • Miscellaneous projects and perform other related duties as assigned
Qualifications
Minimum Requirements:
  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  • Focus and remain on task in a fast-paced environment
  • Attention to detail
  • Great communication skills
  • Time management skills
  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  • Regularly lift, push, pull and/or move objects 10-50lbs and occasionally lift and/or move objects that weigh up
    to 100 lbs.
  • Frequently required to stand, walk, stoop, kneel, crouch, crawl, reach
  • Occasionally required to sit and climb (ladders and/ or stairs) or balance
  • May be subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
  • May be required to function in narrow aisles or passageways.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
  • Attention to detail
  • Great communication skills
  • Time management skills
  • Able to work well under pressure
  • Must be able to work well with other staff members and supervisors
  • Must have an open availability, flexible and able to work various shifts and over time.
  • 1-2 years Warehouse experience preferred.
  • Familiarity with safety measures in a warehouse
  • Able to work well under pressure
  • Must be able to work well with other staff members and supervisors
  • Must have an open availability, flexible and able to work various shifts and over time.
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets.
Some of the benefits of being a part of our growing Parts Authority family:
  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise

EEO
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Parts Authority, LLC Privacy Notice for California Applicants
Min
USD $16.00/Hr.

What Parts Authority employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply