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Customer Returns Associate Jobs in Missouri (NOW HIRING)

Hertz

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Urban Outfitters , Inc.

Nuuly General Warehouse

Raymore, MO · On-site

$16 - $19/hr

Nuuly Warehouse Associate This position is located at 1300 South Dean Avenue, Raymore, Missouri ... Receiving and sorting customer returns. * Processing returned laundry or dry cleaning. * Preparing ...

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Missouri look for?

The top searched job categories for Customer Returns Associate jobs in Missouri are:

What cities in Missouri are hiring for Customer Returns Associate jobs?

Cities in Missouri with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Missouri as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Transportation Associate I

RPM International, Inc.

Saint Louis, MO • On-site

Full-time

Retirement

Posted 29 days ago

RPM International rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

11th of 100 rated chemical manufacturers

Job description


Title: Transportation Associate
Location: St. Louis, MO (On-Site)
Summary:
Support the efficient movement of Carboline products by coordinating transportation activities, resolving shipping issues, optimizing freight costs, and ensuring on-time delivery to customers. This role serves as a key link between carriers, shipping locations, customers, and internal teams to maintain smooth logistics operations.
Minimum Requirements:
  • High School Diploma or equivalent required.

Physical Requirements:
This position requires extended computer use, up to 8 hours per day. No unusual environmental conditions, lifting requirements, or physical exertion are typically associated with this role.
Essential Functions:
  • Coordinate daily transportation activities in compliance with DOT, IATA, and company regulations.
  • Track, trace, and expedite shipments to ensure timely delivery and customer satisfaction.
  • Coordinate with carriers and shipping locations to meet delivery requirements and approved expedite requests.
  • Provide freight quotes, compare rates, and recommend cost-effective routing solutions.
  • Schedule truckload shipments and coordinate delivery timing and pricing across multiple locations.
  • Source, qualify, and maintain relationships with transportation carriers.
  • Analyze transportation data and recommend process improvements to enhance efficiency and reduce costs.
  • Assist with Bills of Lading, freight documentation, and customer returns.
  • Review freight costs and investigate invoice discrepancies or unusual charges.
  • Support carrier selection, routing decisions, and transportation strategy initiatives.
  • Collaborate with Customer Service, Sales, Manufacturing, Distribution, and other internal teams to support business objectives.
  • Maintain a strong commitment to safety, quality, and continuous improvement.

Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."

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