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Customer Return Associate Jobs in Missouri (NOW HIRING)

Hertz

Customer Service Associate

Saint Louis, MO · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Associate The Customer Service Associate provides customer service that is above ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Magnet LLC

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

Magnet LLC

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

Magnet Ltd.

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

The Hertz Corporation

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Berkeley, MO · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

The Hertz Corporation

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Hertz

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Arona Home Essentials

Customer Retention Associate

Neosho, MO · On-site

$12 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

Bernau Capital Partners

Customer Retention Associate

Grandview, MO · On-site

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

Arona Home Essentials

Customer Retention Associate

Jefferson City, MO · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

Arona Home Essentials

Customer Retention Associate

Jefferson City, MO · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Missouri

Customer Return Associate information

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Missouri? For Customer Return Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Missouri look for? The top searched job categories for Customer Return Associate jobs in Missouri are:
What cities in Missouri are hiring for Customer Return Associate jobs? Cities in Missouri with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Missouri as of August 2026, with employment types broken down into 68% Full Time, 16% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution.

Customer Service Associate

Hertz

Saint Louis, MO • On-site

$17/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

143rd of 173 rated vehicle equipment hire

Job description

Customer Service Associate

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

What Hertz employees say

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