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Customer Return Associate Jobs in Missouri (NOW HIRING)

Magnet LLC

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

Magnet LLC

Customer Success Associate

Washington, MO · On-site

Return customer voicemails in the acceptable time frame * Enter client sample requests * Cross ... The associate is occasionally required to kneel, push and pull to move objects. * The associate ...

Hertz

Customer Service Associate

Kansas City, MO · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... Immediately handles and resolves customer issues at the counter and returns with the highest level ...

Arona Home Essentials

Customer Retention Associate

Monett, MO · On-site

$12.50 - $17.25/hr

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... Assisting with merchandise returns and customer deliveries approximately 5-25 hours per week.

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Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Missouri?

For Customer Return Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Missouri look for?

The top searched job categories for Customer Return Associate jobs in Missouri are:

What cities in Missouri are hiring for Customer Return Associate jobs?

Cities in Missouri with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Missouri as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution.

Warehouse Associate - Returns

Parts Authority

Saint Louis, MO • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Parts Authority rating

5.9

Company rating: 5.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

367th of 428 rated retail wholesalers

Job description

Overview
Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.
Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority's catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.
What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.
Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.
Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Warehouse Associate - Returns.
Hourly Rate: $16.00
Responsibilities
The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.
We only want dynamic, career-minded people who are willing to dedicate themselves to this job.
  • Open all boxes to ensure that returned items are correct and that the returned items are items sold by the company
  • Separate returns into "core", "defect" and "new"
  • Put account number stickers on cores and defects
  • Redistribute new merchandise to other stores
  • Enter each returned item into the computer system
  • Help inside returns team create negative purchase orders
  • Work with salesmen and managers if there are problems with customers returning items
  • Miscellaneous projects and perform other related duties as assigned
Qualifications
Minimum Requirements:
  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  • Focus and remain on task in a fast-paced environment
  • Attention to detail
  • Great communication skills
  • Time management skills
  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  • Regularly lift, push, pull and/or move objects 10-50lbs and occasionally lift and/or move objects that weigh up
    to 100 lbs.
  • Frequently required to stand, walk, stoop, kneel, crouch, crawl, reach
  • Occasionally required to sit and climb (ladders and/ or stairs) or balance
  • May be subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
  • May be required to function in narrow aisles or passageways.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
  • Attention to detail
  • Great communication skills
  • Time management skills
  • Able to work well under pressure
  • Must be able to work well with other staff members and supervisors
  • Must have an open availability, flexible and able to work various shifts and over time.
  • 1-2 years Warehouse experience preferred.
  • Familiarity with safety measures in a warehouse
  • Able to work well under pressure
  • Must be able to work well with other staff members and supervisors
  • Must have an open availability, flexible and able to work various shifts and over time.
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets.
Some of the benefits of being a part of our growing Parts Authority family:
  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise

EEO
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Parts Authority, LLC Privacy Notice for California Applicants
Min
USD $16.00/Hr.

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