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Customer Experience Associate Jobs in Missouri (NOW HIRING)

CTI

Customer Experience Associate

Saint Louis, MO · On-site

$45K - $55K/yr

We are seeking a Customer Experience Associate who embodies our mission: "to provide a fantastic customer experience." This role is ideal for a dependable, personable, and organized professional who ...

CTI

Customer Experience Associate

Maryland Heights, MO · On-site

$45K - $55K/yr

We are seeking a Customer Experience Associate who embodies our mission: "to provide a fantastic customer experience." This role is ideal for a dependable, personable, and organized professional who ...

CTI

Customer Experience Associate

MO · On-site

$45K - $55K/yr

We are seeking a Customer Experience Associate who embodies our mission: "to provide a fantastic customer experience." This role is ideal for a dependable, personable, and organized professional who ...

Americo

Customer Experience Center Associate

Saint Joseph, MO · On-site

$12.25 - $16.75/hr

Customer Experience Center Associate Customer Experience Center | St. Joseph, Missouri Position Summary Americo's Customer Experience Center (CXC) serves as the primary point of contact for life ...

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How much do customer experience associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer experience associate in Missouri is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.86 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Missouri? The most popular types of Customer Experience jobs in Missouri are:
What are popular job titles related to Customer Experience Associate jobs in Missouri? For Customer Experience Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Missouri look for? The top searched job categories for Customer Experience Associate jobs in Missouri are:
What cities in Missouri are hiring for Customer Experience Associate jobs? Cities in Missouri with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,152 per year, or $17.4 per hour.

Customer Experience Associate

CTI

Saint Louis, MO • On-site

$45K - $55K/yr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 13 hours ago

Job description

Work Type: Full-Time In-Office
Hours: Monday - Friday, 8 am to 5 pm (Pacific Time)
Location: Tukwila, WA or Gresham, OR
CTI has been a leading Audio Visual provider for over 37 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.
At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun, and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.
What are we looking for?
We are seeking a Customer Experience Associate who embodies our mission: "to provide a fantastic customer experience." This role is ideal for a dependable, personable, and organized professional who genuinely enjoys engaging with customers and collaborating with internal teams.
Our Customer Experience Associates are sharp, friendly administrative professionals who work closely with Sales, Technical, and Accounting Teams to support CTI's commitment to exceptional service. Often, the first point of contact with our customers, you will play a critical role in shaping their experience and perception of our company.
What are your responsibilities?
These responsibilities outline the core of the role, though flexibility is essential as we continue to embrace and leverage individual strengths:
  • Answer inbound phone and video calls from current and prospective customers, providing professional and welcoming service
  • Make outbound calls (less than 20%) to follow up on email or web inquiries
  • Gather customer audiovisual needs and accurately enter information into lead forms
  • Assist the Customer Care team with ongoing customer requests and support needs
  • Interact daily with high-level clients and executives, handling special or time-sensitive requests
  • Survey internal team members to gather feedback on cross-departmental customer experiences
  • Perform general administrative duties and other tasks as assigned
Will you fit in?
Our culture is our top priority. We are not seeking individuals who simply "punch a timecard." Instead, we are looking for team members who are engaged, proactive, and aligned with our values.
  • Embrace company culture with positivity and enthusiasm
  • Work independently with minimal supervision while knowing when to ask the right questions
  • Communicate clearly and professionally-verbally and in writing-and represent the company with confidence
Does experience count?
  • High school diploma or equivalent required
  • 1-2 years of corporate or administrative experience required
  • 2 years of prior customer service experience required
What's in it for you?
  • Base salary $45,000 to $55,000 (DOE)
  • Employer-matched medical, dental, and prescription insurance (available after 60 days of employment)
  • Employer-matched 401(k) up to 3% (after 6 months of employment)
  • Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
  • A graduated PTO program, all major holidays off, as well as three "floating" holidays (available upon first day of employment)
  • Special gifts for significant life events, such as marriage, the birth of a child, and buying a house
  • Cell phone reimbursement plan
  • Long-Term and Short-Term Disability 100% paid by CTI
  • Life Insurance 100% paid by CTI

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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