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Customer Returns Associate Jobs (NOW HIRING)

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

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Customer Returns Associate information

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$8

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$27

How much do customer returns associate jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer returns associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
More about Customer Returns Associate jobs
What cities are hiring for Customer Returns Associate jobs? Cities with the most Customer Returns Associate job openings:
What states have the most Customer Returns Associate jobs? States with the most job openings for Customer Returns Associate jobs include:
What job categories do people searching Customer Returns Associate jobs look for? The top searched job categories for Customer Returns Associate jobs are:
Returns Associate Warehouse

Returns Associate Warehouse

Employbridge

Yorba Linda, CA

$16.90 - $18/hr

Other

Medical, Dental, Vision, Retirement

Posted 25 days ago


Job description

Payrates & Weekend Differentials ($1.00 differential Sat & Sun):

  • 1st Shift Monday-Friday: $16.90 Sat & Sun: $17.90
  • 2nd Shift Mon-Fri: $16.90 Sat &Sun: $17.90
  • 3rd Shift Mon-Fri: $17.00 Sat & Sun: $18.00

REQUIREMENTS FOR FLEX:

  • **MUST COMPLETE THE 3-DAY TRAINING

REQUIREMENTS FOR TEMP TO HIRE:

  • ** COMPLETE 520 HOURS WORKING AT FN LOGISTICS THROUGH BLUECREW
  • ** YOU MUST BE CONSISTENTLY MEETING PERFORMANCE & ATTENDANCE REQUIREMENTS

PLEASE BE SURE YOUR BLUECREW APP NOTIFICATIONS ARE TURNED ON AND YOU ARE CHECKING YOUR IN-APP MESSAGES. PLEASE BE SURE REFRESH YOUR BLUECREW APP REGULARLY.

Job Title: Value Added Services - Returns Associate

Hours: Monday through Friday, 7 AM to 4 PM. Saturday is a required 6th day, with OT as needed from 6 AM to 4 PM.

Holiday Pay: Pay increase during the holiday season + additional $1/hour for weekend shifts (Saturday & Sunday).

PAYDAY:

  • Weekly every Friday
  • Direct Deposit
  • Chime Paycard
  • OnDemand Pay available

BENEFITS:

  • Medical, Dental, Vision, Accrued Sicktime, & IRA Retirement Plan.
  • FN Logistics offers Hourly Pay Increase during their Peak Season
  • Temp-to-hire position - FN Logistics will offer you a position with them once your hours are fulfilled so long as you meet attendance and performance requirements. There are great career opportunities with FN Logistics!

SUMMARY:

  • We are looking for reliable and dedicated individuals to join our Value Added Services - Returns team. In this role, you will be responsible for inspecting returned items, assessing what needs to be corrected to meet compliance standards, and performing necessary repairs or adjustments to ensure the items are ready for resale or re-shipment. This is a crucial position in our warehouse operations, as you will play a key role in getting our products back in top shape for our customers.

RESPONSIBILITIES:

  • Inspect returned items to determine what issues or discrepancies need to be addressed to ensure compliance with company standards.
  • Perform repairs, adjustments, or rework on returned products to correct any issues (e.g., packaging, labeling, assembly, etc.).
  • Collaborate with the receiving department to verify and document discrepancies that led to returns.
  • Ensure all repaired or adjusted items are in compliance with regulatory requirements and are properly prepared for re-shipment.
  • Maintain clean, organized work areas and follow all safety protocols.
  • Track and document work completed, noting all changes made to items.
  • Communicate with supervisors and team members about product statuses and quality control issues.

REQUIREMENTS:

  • Attention to detail and the ability to identify issues and quality problems.
  • Ability to work independently and as part of a team to meet deadlines.
  • Physical stamina to stand for long periods and handle various items of different weights and sizes.
  • Commitment to maintaining high standards of product quality and following compliance guidelines.
  • Willingness to work overtime and weekends when necessary, especially during busy seasons.
  • Flexibility to work 6 days a week (Monday through Saturday) during peak seasons.

LOCATION RULES:

  • No cell phone use or electronics on the warehouse floor. Use your cell phone only in designated areas on breaks.
  • No food or drinks at your workstations. Water and clear drinks are allowed.
  • You must use a clear bag and follow the dress code.
  • No headphones or earbuds in your ears are allowed while working.
  • Wearing the hood of a hoodie sweatshirt is not allowed on the warehouse floor.
  • Smoking and vaping is only permitted in the designated smoking area. The parking lot and warehouse are smoke & Vape-free.
  • ONLY VAPE & CIGARETTES ARE ALLOWED IN THE SMOKING AREA
  • You will be issued a badge after your first day. You must always wear your badge in the warehouse.
  • If you are leaving early let your FN supervisor know then check out with your Bluecrew Onsite Manager.
  • Follow all safety guidelines: Conveyor belt safety - No leaning on the conveyor belt and you must open the conveyor belt correctly. No running.
  • Bluecrew members working at FN Logistics are prohibited from posting any photos, videos, or references to their positions, the warehouse, or any proprietary information related to FN Logistics on social media.
  • THERE ARE SECURITY CAMERAS THROUGHOUT THE WAREHOUSE AND PARKING LOT
  • TIME THEFT - Will result in the end of assignment and termination from the Bluecrew Platform. At FN Logistics you are required to scan in at your designated work area after clocking in. A clock-in and no scans is considered TIME THEFT. As you have clocked in but are not actually working.
  • Claiming hours that you have not worked or claiming show up pay/reporting pay when you did not show up. Is TIME THEFT.

LOCATION INFO:

  • Refrigerators, water dispensers, microwaves, vending machines, Taco trucks, lockers, and cubies available.

***General Requirements***

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

When working in a warehouse environment through Bluecrew, you may be expected to do any and all of the following:

  • Working independently or in a team to pick, pack, and ship items
  • Safely relocating or repacking inventory items as directed, up to 50 pounds in weight
  • Operating machinery or other light equipment as trained in a safe and responsible manner
  • Reaching, crouching, bending over, and other physically strenuous activities as required by the immediate supervisor
  • Working on your feet at a fast pace for the entirety of the shift
  • Comfortable working in an environment where there are forklifts, machinery, large trucks, and other standard or sub-standard warehouse equipment
  • There may be a specific dress code, but if it is not listed, please make sure to wear close-toed shoes and pants.

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.


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About employbridge

Sourced by ZipRecruiter

The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: Decca, Hire Dynamics, ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Duluth, GA, US

Year founded

1985