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Customer Returns Associate Jobs (NOW HIRING)

Farfetch

Returns Associate

Three Rivers, MI

$18/hr

THE ROLE We are looking for Associate to support our General Warehouse Operations. You will manage ... You will receive merchandise coming into the building by vendors, customers, or other warehouses ...

Staples

Customer Returns and Shipping Associate

Tempe, AZ

$15.50 - $18.75/hr

Shipping Associates provide exceptional customer service and have our customers needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be ...

Staples

Customer Returns and Shipping Associate

Auburn, MA · On-site

$15.30 - $15.55/hr

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be ...

Core-Mark

Warehouse Returns Associate

Southbridge, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Paxton, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Holliston, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Westborough, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Medfield, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Oxford, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Grafton, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Providence, RI · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Pascoag, RI · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

Core-Mark

Warehouse Returns Associate

Worcester, MA · On-site

$19/hr

The Dry Room Associate selects, scans, stocks, credits, and removes products to ensure that the ... Verifies and performs quality checks of pick-up slips to product received from customers.

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Customer Returns Associate information

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How much do customer returns associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer returns associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

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What states have the most Customer Returns Associate jobs?

States with the most job openings for Customer Returns Associate jobs include:

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Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Returns Associate

Three Rivers, MI

Farfetch
See more jobs at Farfetchexternal

$18/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Hello. We're Stadium Goods. We are the world's premier sneaker and streetwear marketplace selling only the most sought-after footwear, apparel and other hard-to-find items on behalf of our sellers. We are driven by our principles and committed to providing the best consumer and consignment experience there is. In January 2019, Stadium Goods became part of the Farfetch family of companies, which will help guide our evolution as we usher in the next chapter of growth.
 
 
THE ROLE
We are looking for Associate to support our General Warehouse Operations. You will manage the rate of inbound and outbound merchandise. You will also execute the process of returned merchandise.  You have proficient data entry skills and familiarity with spreadsheets. You will partner with the Warehouse Operations Manager and peers to meet our goals of increased efficiency, profitability and customer satisfaction.
WHAT YOU'LL DO
  • You will receive merchandise coming into the building by vendors, customers, or other warehouses based on Stadium Goods customers receiving SLA expectations.
  • You will examine incoming shipments for Authenticity
  • You will enter quantity received against the purchase order in the computer system and print back order and inventory stock put away lists.
  • You will keep a clean and safe working environment and optimize space utilization.
  • You will follow quality service standards and comply with all Stadium Goods procedures, rules and regulations.
  • You will work with manager and other team members to ensure a successful product lifecycle from beginning to end.
WHO YOU ARE
  • You have knowledge of sneaker market trends
  • You have experience working in an environment focused on quality assurance
  • You are proficient in inventory software, databases, and systems and Microsoft Suite
  • You have the ability to lift heavy objects (up to 50lbs.)
  • You are process-oriented, and focused on continuous improvement
REWARDS & BENEFITS
  • Comprehensive total rewards package that includes a great compensation package, company equity, health benefits and 401k
  • Paid time off
  • Dynamic career growth opportunities
  • A fun, creative and mission-driven work environment
  • Team outings and afterwork events
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER-
  • EQUAL OPPORTUNITIES STATEMENT- Stadium Goods is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 
 
  • SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Stadium Good in order to attract candidates to a SCAM. Please be aware that Stadium Good does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Stadium Good will never ask candidates for any form of payment during the recruitment process.
NYC WAGE TRANSPARENCY LAW
  • The pay range for this position at commencement of employment is expected to be at $18/[hour]; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
  • If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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