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Customer Returns Associate Jobs in Arizona (NOW HIRING)

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$16 - $18.75/hr

DC Warehouse Associate Join our family as a Warehouse Associate! We are looking for a skilled ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ

$15.75 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ

$15.75 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ

$15.75 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Sierra Vista, AZ

$14.25 - $17/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

Factory Motor Parts

Warehouse Associate

Mesa, AZ

$15 - $18/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$16 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$16 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

DC Warehouse Associate

Phoenix, AZ · On-site

$16 - $18.75/hr

Join our family as a Warehouse Associate! We are looking for a skilled individual who is motivated ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Mesa, AZ · On-site

$15.75 - $18.75/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Lead Operations Associate

Mesa, AZ

$17.50 - $21.25/hr

We are looking for an energetic and highly-motivated Lead Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Sierra Vista, AZ · On-site

$14.25 - $17/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Albertsons

Customer Service Clerk

Scottsdale, AZ · On-site

$15.75 - $19.50/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Albertsons

Customer Service Clerk

Mesa, AZ

$15.75 - $19/hr

... customer returns, sell gift cards and lotto tickets, and handle other transactions as needed ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

New

Factory Motor Parts

Lead Operations Associate

Mesa, AZ · On-site

$18 - $21.75/hr

We are looking for an energetic and highly-motivated Lead Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Carmax

Supply Associate

Chandler Heights, AZ

$15.75 - $19.75/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

Carmax

Supply Associate

Arizona City, AZ · On-site

$16 - $20.25/hr

Prep vehicles for customer returns and loaners, including washing and vacuuming. * Execute photo ... Completion of Inventory Associate workstation certifications and assigned trainings. * Ability to ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Arizona

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What job categories do people searching Customer Returns Associate jobs in Arizona look for? The top searched job categories for Customer Returns Associate jobs in Arizona are:
What cities in Arizona are hiring for Customer Returns Associate jobs? Cities in Arizona with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Customer Returns and Shipping Associate (Goodyear, AZ)

Customer Returns and Shipping Associate (Goodyear, AZ)

Staples

Goodyear, AZ • On-site

$15.20 - $15.45/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 617 frontline employees who took The Breakroom Quiz

424th of 714 rated retailers

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
  • Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
  • Associate discounts on in-store and online merchandise, services and warranty plans
  • Discounts at hundreds of retailers, restaurants and more
  • 401(k) plan with a company match
  • Dental and vision insurance, full-time eligible for medical coverage
  • And many more benefits
  • Compensation based on qualifications and experience

Help both your customer and your store win.
  • Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
  • Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
  • Engage in and identify customer needs for shipping and explain different shipping options
  • Maintain the Shipping area to ensure efficient processing and storage of packages
  • Ensure supplies required to process Ship and Returns are in stock
  • Provide exceptional customer service to create a positive, inviting environment for customers
  • Understand and use basic selling skills to engage and present solutions
  • Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:
  • Able to work a flexible schedule based on the store's needs
  • Must be able to engage with customers and understand their needs to drive additional sales
  • Ability to lift/push/move materials up to the 100-pound range
  • Strong attention to detail, organization, ability to multi-task and manage priorities
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

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