Customer Returns Associate Jobs in Suwanee, GA (NOW HIRING)

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Operations Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships. Responsibilities include receiving, inspecting, and organizing merchandise, ensuring items are stored efficiently and displayed according to standards. Duties also include maintaining a clean, safe environment, executing price changes, and prepare eCommerce orders for shipping. Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services.

Key Responsibilities:

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.

• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.

• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking in accordance with the Logistics Game Plan.

• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.

• Maintain a clean, safe, and organized back-of-house and sales floor area, ensuring a pleasant shopping environment for Customers.

• Execute all prices changes and merchandising bulletins.

• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.

• Handle Customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly.

• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.

• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.

• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.

• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.

• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.

• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.

• Education: High School Diploma or equivalent.

• Experience: Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.

• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.

• Business Acumen: Ability to quickly learn business acumen with appropriate training.

• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.