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Customer Returns Associate Jobs in Kentucky (NOW HIRING)

Galls

Returns Associate

Lexington, KY

$13.75 - $16.50/hr

Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order. * Inspect merchandise to determine disposition of item. * Pull Order ...

Galls

Returns Associate

Lexington, KY · On-site

$13.75 - $16.50/hr

Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order. * Inspect merchandise to determine disposition of item. * Pull Order ...

Comoto

Warehouse Returns Associate

Louisville, KY · On-site

$16/hr

... customer support of the powersports community, through best-in-class e-commerce and retail ... Returns Team Schedule: * Monday - Friday from 5:00am - 1:30pm Compensation is $16 per hour with an ...

New

Cycle Gear

Warehouse Returns Associate

Louisville, KY

$16/hr

... customer support of the powersports community, through best-in-class e-commerce and retail ... Returns Team Schedule: * Monday - Friday from 5:00am - 1:30pm Compensation is $16 per hour with an ...

New

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

BidFTA

Associate

Louisville, KY

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Louisville, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Elizabethtown, KY

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Georgetown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Florence, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Elizabethtown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Florence, KY

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Dal-Tile

Warehouse Associate

Louisville, KY · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

BidFTA.com

Associate

Georgetown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Dal-Tile

Warehouse Associate

Louisville, KY · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

BidFTA.com

Production Associate

Louisville, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Our Production Associates's primary responsibility is to accurately scan, photograph, and enter ...

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Kentucky?

For Customer Returns Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Kentucky look for?

The top searched job categories for Customer Returns Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Returns Associate jobs?

Cities in Kentucky with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Returns Associate

Galls

Lexington, KY

$13.75 - $16.50/hr

Full-time

Re-posted 18 days ago

Galls rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.

  • Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.

  • Inspect merchandise to determine disposition of item.

  • Pull Order up in GQ System and process for credit and/or exchange.

  • Completes all forms required for returned goods.

  • Package and label merchandise to be entered back into stock.

Qualifications/Requirements:

  • Strong customer service skills with experience in talking with customers via the phone or email - preferred

  • Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.

  • Ability to learn internal order management software.

  • Ability to meet productivity standards with accuracy/quality

  • Ability to communicate professionally

  • Sense of urgency

  • Ability to follow standard operating processes

  • Great attendance

  • Work overtime as business dictates

  • Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.

  • Ability to research/troubleshoot and make quick decisions

Education/Training/Experience:

  • High school diploma or a GED is required

  • Previous Returns experience preferred

EOE/Disability/Vets

What Galls employees say

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