ZipRecruiter

Log In

1

Customer Return Associate Jobs in Kentucky (NOW HIRING)

Galls

Returns Associate

Lexington, KY

$13.75 - $16.50/hr

Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise. * Call or email customers as ...

Galls

Returns Associate

Lexington, KY · On-site

$13.75 - $16.50/hr

Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise. * Call or email customers as ...

Sclogistics

Inventory Control Associate

Walton, KY · On-site

$15.75 - $19.25/hr

Summary The Inventory Control Associate is responsible for helping maintain all inventory processes ... Process customer return orders in a timely and accurate basis according to customer request ...

BidFTA

Associate

Louisville, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Florence, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Elizabethtown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Louisville, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Georgetown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Florence, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Elizabethtown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Dal-Tile

Warehouse Associate

Louisville, KY · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Dal-Tile

Warehouse Associate

Louisville, KY · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

BidFTA.com

Associate

Georgetown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

next page

Showing results 1-20

All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Kentucky

Customer Return Associate information

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Kentucky? For Customer Return Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Kentucky look for? The top searched job categories for Customer Return Associate jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Return Associate jobs? Cities in Kentucky with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Kentucky as of August 2026, with employment types broken down into 63% Full Time, 21% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution.

Returns Associate

Galls

Lexington, KY

$13.75 - $16.50/hr

Full-time

Re-posted 13 days ago

Galls rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.

  • Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.

  • Inspect merchandise to determine disposition of item.

  • Pull Order up in GQ System and process for credit and/or exchange.

  • Completes all forms required for returned goods.

  • Package and label merchandise to be entered back into stock.

Qualifications/Requirements:

  • Strong customer service skills with experience in talking with customers via the phone or email - preferred

  • Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.

  • Ability to learn internal order management software.

  • Ability to meet productivity standards with accuracy/quality

  • Ability to communicate professionally

  • Sense of urgency

  • Ability to follow standard operating processes

  • Great attendance

  • Work overtime as business dictates

  • Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.

  • Ability to research/troubleshoot and make quick decisions

Education/Training/Experience:

  • High school diploma or a GED is required

  • Previous Returns experience preferred

EOE/Disability/Vets

What Galls employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom