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Customer Return Associate Jobs in Kentucky (NOW HIRING)

Neara

$68.88/hr

Customer Experience Associate Sally's mission is to be the most trusted vehicle and service ... On-time task completion (timely completion of launches and returns, completion of post-accident ...

BidFTA

Associate

Louisville, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Elizabethtown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Florence, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

UniFirst

Customer Service Representative

Owensboro, KY · On-site

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

BidFTA

Associate

Elizabethtown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA.com

Associate

Louisville, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Florence, KY

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Georgetown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

UniFirst

Customer Service Representative

Owensboro, KY · On-site

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Unifirst

Customer Service Representative

Owensboro, KY · On-site

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Dal-Tile

Warehouse Associate

Louisville, KY · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Sonepar Canada, Inc.

$52 - $72/hr

The Warehouse Returns Lead coordinates the daily returns workflow for Portland RDC #950 ... This role supports accurate and timely customer credits, inventory control, associate development ...

Posted today

Dal-Tile

Warehouse Associate

Louisville, KY · On-site

$15.25 - $18.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

BidFTA.com

Associate

Georgetown, KY · On-site

$14.50/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

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Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Kentucky?

For Customer Return Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Kentucky look for?

The top searched job categories for Customer Return Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Return Associate jobs?

Cities in Kentucky with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Kentucky as of August 2026, with employment types broken down into 63% Full Time, 21% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution.

Customer Service/Warehouse Associate - FT

Dal-Tile

Louisville, KY • On-site

$14 - $19.25/hr

Other

Re-posted 28 days ago

Daltile rating

7.7

Company rating: 7.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

191st of 545 rated manufacturers

Job description

About the Job
Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will be responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift equipment.
Primary Objective
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.
Primary Function and Scope:
  • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
  • Addresses and resolves customer complaints (returns and order errors).
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing the petty cash box, preparing various performance reports, updating the customer master file, and creating vendor orders.
  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
  • Waits on customers and prepares sales slips.
  • Produces daily sales reports.
  • Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
  • Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Operates forklift equipment.
  • Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
  • Performs other related duties as required.
Experience and Knowledge Required:
  • HS diploma or equivalent experience.
  • 3+ years of customer service experience and warehouse experience.
Competencies:
  • Organization.
  • Math.
  • Time management.
  • Computer skills.
  • Detail oriented.
  • Customer service.
  • Safety conscious.

Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

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