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Customer Return Associate Jobs in Covington, KY (NOW HIRING)

UIC

Quality Engineer Technician- 2nd Shift

Sharonville, OH · On-site

$66K - $85K/yr

Support Quality Lab with daily measurements, calibrations, PPAP Layouts, Customer return ... associates degree in a Technical Discipline (ME) preferred * 1 to 3 years of related work ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Be accurate in all phases of order entry, debits, credits and returns and the approval process ...

BidFTA.com

Associate

Florence, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

Florence, KY · On-site

$17/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Belcan

Customer Support Associate IV

Milford, OH

$22 - $24/hr

Customer Support Associate IV Pay Rate: $22.00 - $24.00/hr Location: Milford, OH ZIP Code: 45150 ... Be accurate in all phases of order entry, debits, credits and returns and the approval process ...

Dal-Tile

Warehouse Associate - (FT)

Cincinnati, OH · On-site

$14.87 - $18.60/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

Dal-Tile

Warehouse Associate - (FT)

Cincinnati, OH · On-site

$14.87 - $18.60/hr

... customer returns, and notifying management of damaged shipments for freight claims. * Operates ... The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Covington, KY

Customer Return Associate information

See Covington, KY salary details

$8

$16

$26

How much do customer return associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer return associate in Covington, KY is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What job categories do people searching Customer Return Associate jobs in Covington, KY look for?

The top searched job categories for Customer Return Associate jobs in Covington, KY are:

What cities near Covington, KY are hiring for Customer Return Associate jobs?

Cities near Covington, KY with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Covington, KY as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,600 per year, or $16.6 per hour.

Customer Returns and Shipping Associate (Cincinnati, OH)

Staples

Cincinnati, OH • On-site

$11.80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 637 frontline employees who took The Breakroom Quiz

457th of 739 rated retailers

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
  • Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
  • Associate discounts on in-store and online merchandise, services and warranty plans
  • Discounts at hundreds of retailers, restaurants and more
  • 401(k) plan with a company match
  • Dental and vision insurance, full-time eligible for medical coverage
  • And many more benefits
  • Compensation based on qualifications and experience

Help both your customer and your store win.
  • Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
  • Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
  • Engage in and identify customer needs for shipping and explain different shipping options
  • Maintain the Shipping area to ensure efficient processing and storage of packages
  • Ensure supplies required to process Ship and Returns are in stock
  • Provide exceptional customer service to create a positive, inviting environment for customers
  • Understand and use basic selling skills to engage and present solutions
  • Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:
  • Able to work a flexible schedule based on the store's needs
  • Must be able to engage with customers and understand their needs to drive additional sales
  • Ability to lift/push/move materials up to the 100-pound range
  • Strong attention to detail, organization, ability to multi-task and manage priorities
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

What Staples employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

Social media

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