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Customer Returns Associate Jobs (NOW HIRING)

Imperial Dade

Returns Associate

City Of Industry, CA · On-site

$18.90/hr

Built on strong customer relationships and deep industry knowledge, we go beyond distribution ... Imperial Brady Returns Associate role available in City of Industry! Join a strong and continuously ...

Naked Wardrobe

Returns Associate

Calabasas, CA · On-site

$20 - $23/hr

We are seeking a detail-oriented and motivated Returns Warehouse Associate to join our team. This ... that our customers receive exceptional service. Key Responsibilities: - Process and inspect ...

VGM Group Inc

Returns Associate

Phoenix, AZ · On-site

$14.50 - $17.25/hr

The Returns Associate will answer customer questions, input accurate return information on customer ... accounts and perform general warehouse duties, including material handling, and warehouse cleanup.

New

Four Hands

Returns Associate

Buda, TX · On-site

$15 - $18/hr

We're on the lookout for a Returns Associate to support the efficient processing of returned ... Our trade customers range from interior designers to large retailers who rely on our expertise to ...

Oxford Industries, Inc.

Returns Associate

Lyons, GA · On-site

$12.75 - $15.25/hr

To check and key all Customer returns into the system. Purpose of Position To check and key all Customer returns into the system. Essential Job Functions * Receive and inspect returned goods for ...

Oxford Industries

Returns Associate

Lyons, GA · On-site

$12.75 - $15.25/hr

To check and key all Customer returns into the system. Purpose of Position To check and key all Customer returns into the system. Essential Job Functions * Receive and inspect returned goods for ...

Four Hands

Returns Associate

Buda, TX · On-site

$15 - $18/hr

We're on the lookout for a Returns Associate to support the efficient processing of returned ... Our trade customers range from interior designers to large retailers who rely on our expertise to ...

Staples

Customer Returns and Shipping Associate

Auburn, MA · On-site

$15.30 - $15.55/hr

Shipping Associates provide exceptional customer service and have our customers needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be ...

JF Group

Returns Associate

Dayton, OH · On-site

$18/hr

Prepare customer orders by processing receipts, picking, packing and shipping parts. * Ensures all ... associates). * Participate in annual physical inventory, perform daily cycle counting activities.

Staples

Customer Returns and Shipping Associate

Wayne, PA

$14.50 - $17.50/hr

Shipping Associates provide exceptional customer service and have our customers needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be ...

Staples

Customer Returns and Shipping Associate

Stratham, NH · On-site

$16.75 - $20.25/hr

Shipping Associates provide exceptional customer service and have our customers needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be ...

JF Group

Returns Associate

Dayton, OH · On-site

$18/hr

Prepare customer orders by processing receipts, picking, packing and shipping parts. * Ensures all ... associates). * Participate in annual physical inventory, perform daily cycle counting activities.

JF Petroleum Group

Returns Associate

Dayton, OH · On-site

$18/hr

Prepare customer orders by processing receipts, picking, packing and shipping parts. * Ensures all ... associates). * Participate in annual physical inventory, perform daily cycle counting activities.

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Customer Returns Associate information

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How much do customer returns associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer returns associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

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What states have the most Customer Returns Associate jobs?

States with the most job openings for Customer Returns Associate jobs include:

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Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Returns Associate

City Of Industry, CA • On-site

Imperial Dade
Trucking • 5 - 10K employees
Learn more about Imperial Dadeexternal

$18.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Imperial Dade rating

6.9

Company rating: 6.9 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs
**All correspondence will come directly from Imperial Brady and not a personal email address.**
Imperial Brady Returns Associate role available in City of Industry! Join a strong and continuously evolving group, helping to continue to grow our business.
The hours for this position are Monday-Friday from 12:00 pm to 8:30 pm or until finished.
You will:
  • Process returns
  • Check-in drivers
  • Verify materials returning after deliveries
  • Use the scanner to update return sheets, identify products, print labels, and
  • Place cases in the proper staging area
  • Process Invoices
  • Review incoming material orders/'pick tickets.'
  • Locate materials on shelves in the warehouse
  • Place materials on the order picker, forklift, or pallet jack
  • Deliver items to the loading area to be wrapped and put on a delivery truck
  • Unload trucks
  • Keep the warehouse clean and organized
  • Collaborate with the team to ensure accurate work

You have:
  • High School Diploma / GED
  • Attention to detail & motivation
  • General computer skills
  • 1 year of experience with a ride-on electric pallet jack & cherry picker
  • Ability to lift 50+ pounds comfortably and unassisted

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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