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Customer Returns Associate Jobs (NOW HIRING)

Granite Telecommunications

Returns Associate

Lincoln, RI

$14.50 - $17.25/hr

We provide exceptional customized service with an emphasis on reliability and outstanding customer ... EOE/M/F/Vets/Disabled General Summary of Position The Returns Associate processes incoming returns ...

Marshalls

returns associate

Lincoln, NE

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

People First Staffing

Returns Associate

Cincinnati, OH

$15.25 - $18.25/hr

Duties and Responsibilities Open, review, organize and document customer returns. Check product to ensure completeness and in saleable condition. Report damaged returns to immediate supervisor. Work ...

Employbridge

Returns Associate Warehouse

Pomona, CA

$16.90 - $18/hr

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Employbridge

Returns Associate Warehouse

Bell, CA

$16.90 - $18/hr

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Employbridge

Returns Associate Warehouse

Gardena, CA

$16.90 - $18/hr

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Employbridge

Returns Associate Warehouse

Anaheim, CA

$16.90 - $18/hr

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

Employbridge

Returns Associate Warehouse

Irvine, CA

$16.90 - $18/hr

Job Title: Value Added Services - Returns Associate Hours: Monday through Friday, 7 AM to 4 PM ... for our customers. RESPONSIBILITIES: * Inspect returned items to determine what issues or ...

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How much do customer returns associate jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer returns associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
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Customer Returns Associate jobs near you
Returns Associate

Returns Associate

Granite Telecommunications

Lincoln, RI

$14.50 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Granite Telecommunications rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

28th of 78 rated telecommunications companies

Job description

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position

The Returns Associate processes incoming returns accurately, verifies RMAs, inspects product condition, and updates system records. This role ensures timely disposition-restock, repair, or scrap-while maintaining inventory integrity and supporting customer credit issuance.

Responsibilities

  • Receive and log returned goods; verify against RMA and order records.
  • Inspect items for condition and completeness, document findings.
  • Update ERP/WMS with return status and inventory movements.
  • Restock acceptable items and route nonconforming items appropriately.
  • Print documentation and labels for return-to-vendor (RTV) when required.
  • Perform basic quality checks and escalate discrepancies.

Required Qualifications

  • High school diploma or equivalent required
  • 0-2 years of returns processing or warehouse experience
  • Ability to lift and move packages up to 50 lbs safely
  • Basic computer proficiency; familiarity with ERP/WMS
  • Strong attention to detail and documentation accuracy

Preferred Qualifications

  • Experience with RMA processes and RTV documentation
  • Knowledge of basic quality inspection standards
  • High school diploma or equivalent required

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