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Customer Returns Associate Jobs in Chicago, IL (NOW HIRING)

Orbus Inc

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

Orbus Visual Communications

Be Seen First

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... Manage customer return cases from initial contact to final resolution, turning everyday issues into ...

BuyWander

Customer Service Associate

Addison, IL · On-site

$18/hr

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment ... Returns Processing: * Receive returns from customers, gather necessary information, and document ...

PGA TOUR Superstore

Logistics Associate

Northbrook, IL · On-site

$18.50 - $25/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

PGA TOUR Superstore

Logistics Associate

Northbrook, IL · On-site

$18.50 - $25/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

Factory Motor Parts

Warehouse Associate

Mccook, IL

$15.50 - $18.50/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

La Grange, IL · On-site

$15.50 - $18.50/hr

Operations Associate We are looking for an energetic and highly-motivated Operations Associate who ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Schaumburg, IL · On-site

$15.75 - $18.75/hr

Operations Associate We are looking for an energetic and highly-motivated Operations Associate who ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

Watsco, Inc.

Counter Sales Associate

Elgin, IL · On-site

$19/hr

Counter Sales Associate Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been ... Process customer returns efficiently * Assist in the warehouse when needed Skills, Knowledge ...

Factory Motor Parts

Warehouse Associate

Mccook, IL · On-site

$15.75 - $18.75/hr

Description We are looking for an energetic and highly-motivated Operations Associate who is ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts Co

Warehouse Associate

Schaumburg, IL · On-site

$15.75 - $18.75/hr

Description We are looking for an energetic and highly-motivated Operations Associate who is ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

Factory Motor Parts

Warehouse Associate

Mccook, IL · On-site

$15.75 - $18.75/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts Co

Warehouse Associate

Mccook, IL · On-site

$15.75 - $18.75/hr

Description We are looking for an energetic and highly-motivated Operations Associate who is ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Factory Motor Parts

Warehouse Associate

Schaumburg, IL · On-site

$15.75 - $18.75/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

New

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Chicago, IL

Customer Returns Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer returns associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer returns associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Chicago, IL? For Customer Returns Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Chicago, IL look for? The top searched job categories for Customer Returns Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Customer Returns Associate jobs? Cities near Chicago, IL with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,721 per year, or $17.7 per hour.

RETURNS CUSTOMER SUPPORT ASSOCIATE

Orbus Inc

Woodridge, IL • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Help Us Deliver the “Wow” Factor

At Orbus, our customer promise is simple: “You’ll love doing business with us.” As a Customer Support Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic, fast-paced role where your problem-solving skills directly impact our success and keep our clients smiling.

If you love multitasking, thrive in a vibrant team environment, and get a thrill from turning a challenging situation into a customer win, you will fit right in.


Why You’ll Love this Role
  • Direct Impact: You own the customer solution from start to finish, giving you autonomy to make things right.
  • Skill Development: Gain mastery over industry-leading CRM, data and Communication tools.
  • Collaborative Culture: Work hand-in-hand with manufacturing, sales and logistics teams in supportive environment.
  • Clear Goals: Know exactly what success looks like with performance metrics and supportive leadership.

What You Will Do Day-to DayBe the Ultimate Problem Solver
  • Turn Challenges into Wins: Manage customer return cases from initial contact to final resolution, turning everyday issues into seamless, positive experiences.
  • Own the Solution: Process credits, replacements, rebills and shipping reroutes with a goal of same-day resolution.
  • Keep People Connected: Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported.

Delivering a Premium Experience

  • Connect Authentically: Act as the primary point of contact through phone and email with an energetic focus on live telephone interactions.
  • Educate & Grow: Introduce customers to exciting new promotions, product updates, or alternatives that enhance their business.
  • Keep Us Moving: Partner with internal production teams to ensure replacement orders are clear, manufactured and shipped on time.


Who You Are


  • A Master Multitasker: You naturally prioritize tasks in a fast- moving environment without losing your attention to detail.
  • An Active Learner: You enjoy learning new Software and Tools as well as the Orbus product line and manufacturing capability. You also enjoy asking questions and continuously growing your own skill set.
  • Reliable and Punctual: You take pride in being there for your team and customers, managing your schedule accurately, completing daily tasks efficiently.
  • A Team Player: You bring a solutions-oriented, positive attitude to every phone call and internal meetings.


What It Takes to Succeed


  • High Efficiency: Ability to hit an 80% or higher call-answer rate and maintain a high level of accuracy, (error rate of 0.25% or better).
  • Communication Skills: Excellent verbal and written skills with a professional, empathetic tone.
  • Availability: Ready to start fresh at your scheduled time and open to occasional seasonal overtime to support our peak business periods.


Position Goal: Customers feel supported and confident that Orbus is committed to resolving issues quickly and fairly.


Benefits and Perks

We care about your well-being, your professional growth and your life outside of work. At Orbus, we offer a comprehensive benefits package design to support you and your family.

  • Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family healthy.
  • Financial security: $18.00-$20.00 per hour depending on experience with room for growth based on performance.
  • Paid Time Off: Generous PTO package including paid company holidays to help you relax and recharge.
  • Work-Life Balance, predictable schedules with standard daytime shifts so that you can plan your life with confidence.