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Customer Returns Associate Jobs in Wheeling, IL (NOW HIRING)

PGA TOUR Superstore

Logistics Associate

Northbrook, IL · On-site

$18.50 - $25/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

PGA TOUR Superstore

Logistics Associate

Northbrook, IL · On-site

$18.50 - $25/hr

Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services. Key Responsibilities: * Engage with every Customer encountered and offer world ...

Factory Motor Parts

Warehouse Associate

Schaumburg, IL · On-site

$15.75 - $18.50/hr

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Ability to write customer returns accurately * Must be able to handle hazardous materials

Watsco, Inc.

Counter Sales Associate

Elgin, IL · On-site

$19/hr

Counter Sales Associate Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been ... Process customer returns efficiently * Assist in the warehouse when needed Skills, Knowledge ...

Weimer Bearing & Transmission

Warehouse Associate

Addison, IL · On-site

$16 - $19/hr

Warehouse Associate Weimer Bearing is seeking a dependable and motivated Warehouse Associate to ... Processing customer returns * Inventory counting, stocking, and cycle counts * Local deliveries to ...

LHH US

Customer Service Specialist

Broadview, IL

$25/hr

LHH offers a variety of benefits to our associates, based on employment type. Benefits can include ... Processing customer returns or exchanges as needed, assisting in filing claims for shortages or ...

LHH US

Customer Service Specialist

Broadview, IL

$25/hr

LHH offers a variety of benefits to our associates, based on employment type. Benefits can include ... Processing customer returns or exchanges as needed, assisting in filing claims for shortages or ...

Amphenol

Customer Service Representative

Rosemont, IL · On-site

$16 - $22/hr

High School Diploma Required, Associate's degree in a technical discipline preferred along with ... Manage and process customer returns, exchanges, and warranty claims in accordance with company ...

Amphenol

Customer Service Representative

Des Plaines, IL · On-site

$20 - $25/hr

High School Diploma Required, Associate's degree in a technical discipline preferred along with ... Manage and process customer returns, exchanges, and warranty claims in accordance with company ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Customer Service Associate - Critical Products Location: Cary, Illinois Coilcraft, Inc. is a ... Process customer orders, quotes, returns, and related transactions accurately and efficiently

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Wheeling, IL

Customer Returns Associate information

See Wheeling, IL salary details

$9

$17

$28

How much do customer returns associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer returns associate in Wheeling, IL is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What cities near Wheeling, IL are hiring for Customer Returns Associate jobs?

Cities near Wheeling, IL with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Wheeling, IL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,908 per year, or $17.7 per hour.

Customer Returns and Shipping Associate (Vernon Hills, IL)

Vernon Hills, IL • On-site

Staples
Retail • 10K+ employees

5.7

Company rating: 5.7 out of 10

Based on 637 frontline employees who took The Breakroom Quiz

458th of 738 rated retailers

Recommended by students

Respectful managers

Uninterrupted breaks

Learn more about Staplesexternal

$15.30 - $15.55/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
  • Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program
  • Associate discounts on in-store and online merchandise, services and warranty plans
  • Discounts at hundreds of retailers, restaurants and more
  • 401(k) plan with a company match
  • Dental and vision insurance, full-time eligible for medical coverage
  • And many more benefits
  • Compensation based on qualifications and experience

Help both your customer and your store win.
  • Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
  • Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
  • Engage in and identify customer needs for shipping and explain different shipping options
  • Maintain the Shipping area to ensure efficient processing and storage of packages
  • Ensure supplies required to process Ship and Returns are in stock
  • Provide exceptional customer service to create a positive, inviting environment for customers
  • Understand and use basic selling skills to engage and present solutions
  • Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:
  • Able to work a flexible schedule based on the store's needs
  • Must be able to engage with customers and understand their needs to drive additional sales
  • Ability to lift/push/move materials up to the 100-pound range
  • Strong attention to detail, organization, ability to multi-task and manage priorities
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.
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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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Benefits

Hours and flexibility

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