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Customer Returns Associate Jobs in Chicago, IL (NOW HIRING)

Factory Motor Parts

DC Warehouse Associate

Mccook, IL · On-site

$18/hr

Ability to write customer returns accurately * Must be able to handle hazardous materials * Performs other duties as assigned In addition to the Warehouse duties, this position may be responsible for ...

Factory Motor Parts

DC Warehouse Associate

Mccook, IL · On-site

$15.75 - $18.75/hr

Ability to write customer returns accurately * Must be able to handle hazardous materials * Performs other duties as assigned In addition to the Warehouse duties, this position may be responsible for ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Failure to return equipment may result in collection actions and/or other consequences.

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Failure to return equipment may result in collection actions and/or other consequences.

Factory Motor Parts

DC Warehouse Associate

Mccook, IL · On-site

$18/hr

Ability to write customer returns accurately * Must be able to handle hazardous materials * Performs other duties as assigned In addition to the Warehouse duties, this position may be responsible for ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Failure to return equipment may result in collection actions and/or other consequences.

Kith

Customer Experience Associate

Chicago, IL

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... processing returns and Mobile POS transactions. * Provide friendly, professional, and accurate ...

Orbus Visual Communications

Be Seen First

Customer Support Associate

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Resolve returns and service issues with a solutions-oriented mindset. * Guide clients toward self ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Resolve returns and service issues with a solutions-oriented mindset. * Guide clients toward self ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Chicago, IL

Customer Returns Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer returns associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer returns associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in Chicago, IL?

For Customer Returns Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in Chicago, IL look for?

The top searched job categories for Customer Returns Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Returns Associate jobs?

Cities near Chicago, IL with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, 2% Temporary, and 2% Nights. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $36,721 per year, or $17.7 per hour.

DC Warehouse Associate

Factory Motor Parts

Mccook, IL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Factory Motor Parts rating

6.4

Company rating: 6.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

297th of 366 rated logistics

Job description

We are looking for a skilled individual who is motivated, detailed, and strives for accuracy. Apply with us today!
Job Responsibilities Include:
  • Accurately pick and palletize outbound bulk Case load Replenishment and Battery Fulfillment orders
  • Participate in inventory cycle counts
  • Use equipment including but not limited to RF Scanner, cherry pickers, and forklifts
  • Maintain warehouse organization
  • Professional communication with customers
  • Ability to write customer returns accurately
  • Must be able to handle hazardous materials
  • Performs other duties as assigned

In addition to the Warehouse duties, this position may be responsible for the safe, timely and accurate delivery of customer's automotive parts to their location using a company provided vehicle; per location needs.
Job Requirements:
  • 18 years of age or older
  • High School Diploma or GED equivalent
  • Valid driver's license and clean driving record preferred.
  • Previous warehouse order picking experience. Forklift experience is a plus.
  • High attention to detail with a positive work ethic
  • Ability to lift up to 75 lbs regularly.
  • Must be comfortable using equipment up to 25 feet in the air
  • Ability to interact with various levels of management and customers

We are an EEOC/AA Employer.
An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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