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Customer Returns Associate Jobs in New York (NOW HIRING)

bav

Returns Support Associate 3

Manhattan, NY · On-site

$18.75 - $24.25/hr

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that ...

Focus Camera

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Warehouse Returns Associate

North Brunswick, NJ · On-site

$16 - $17/hr

Every day we ship thousands of orders to customers, and small percentage of those orders come back to us as customer returns. We are looking for a Product tester to inspect and test the functionality ...

HR NOW (2)

Returns Processing Associate

Edison, NJ · On-site

$16/hr

The Returns processing associate will manage and process customer returns from the online operation. Task: * Unload pallets and unpack product returns * Receive, inspect, and process incoming product ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role ... This role is based in our Midtown NYC office, is client-facing, and works closely with Customer ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role ... This role is based in our Midtown NYC office, is client-facing, and works closely with Customer ...

COSTELLOS ACE

Sales Associate

Bellmore, NY · On-site

$17/hr

Business Title: - Sales Associate Job Purpose: - To provide exceptional customer service and drive ... customer returns and exchanges professionally. - Stay up-to-date on product information and ...

COSTELLOS ACE

Sales Associate

Bellmore, NY

$17/hr

Business Title: - Sales Associate Job Purpose: - To provide exceptional customer service and drive ... customer returns and exchanges professionally. - Stay up-to-date on product information and ...

Blue Nile

Reverse Logistics Associate

New York, NY · On-site

$17.50 - $18.50/hr

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse ... customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team ...

Signetjewelers

Reverse Logistics Associate

New York, NY · On-site

$17.50 - $18.50/hr

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse ... customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team ...

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Customer Returns Associate information

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Customer Returns Associate jobs in New York?

For Customer Returns Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Returns Associate jobs in New York look for?

The top searched job categories for Customer Returns Associate jobs in New York are:

What cities in New York are hiring for Customer Returns Associate jobs?

Cities in New York with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in New York as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Returns Support Associate 3

bav

Manhattan, NY • On-site

$18.75 - $24.25/hr

Full-time

Posted 4 days ago

Job description

Job Overview:

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that are stopping the processing of the return. These areas will include, but are not limited to, advanced exchanges, fraud, customer service, customer errors, loss, carrier issues, system issues, returns exemption analysis, cost analysis of return requests, refusal/ RMA creation, international return labels, and lithium. They will review internal and external customer or carrier requests and evaluate the case load to prioritize and balance the same. They will review the total case load for patterns that can be addressed or eliminated both for fraud and efficiency.

Essential Responsibilities:

  • Handle all returns cases/inquiries, prioritize it, making sure that the cases are resolved in a timely manner.
  • Perform quality control for the requests 
  • Analyze and determine the cost effectiveness of the request
  • Coordinate with both internal and external parties to address the queries
  • Identify and notify respective departments of issues and or abuse of the company policies
  • Ability to handle direct customer communication

Specific Knowledge, Skills and Abilities:

  • Time management
  • Ability to work independently.
  • Ability to design or understand process design to implement new systems.
  • Strong organizational skills

Preferred Education, Experience and Licenses:

  • Working knowledge of returns and shipping.
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About BAV

Sourced by ZipRecruiter

Industry

Convention and trade show organizers

Company size

11 - 50 Employees

Headquarters location

Buffalo, NY, US

Year founded

1988

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