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Customer Returns Associate Jobs in Spring Lake, NC

Citi Trends

Store Sales Associate

Spring Lake, NC · On-site

$14.75 - $16.75/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... customer for shopping at store and invites them to return • Follows all safety procedures • ...

Citi Trends

Store Sales Associate

Fayetteville, NC · On-site

$13.75 - $15.75/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... customer for shopping at store and invites them to return • Follows all safety procedures • ...

Citi Trends

Store Sales Associate

Fayetteville, NC · On-site

$13.75 - $15.75/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... customer for shopping at store and invites them to return • Follows all safety procedures • ...

Citi Trends

Store Sales Associate

Fayetteville, NC · On-site

$13.75 - $15.75/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... customer for shopping at store and invites them to return • Follows all safety procedures • ...

Citi Trends

Store Sales Associate

Fayetteville, NC · On-site

$13.75 - $15.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... customer for shopping at store and invites them to return - Follows all safety procedures - Must ...

Citi Trends

Store Sales Associate

Fayetteville, NC · On-site

$13.75 - $15.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... customer for shopping at store and invites them to return - Follows all safety procedures - Must ...

H&R Block

Tax Associate

Fayetteville, NC · On-site

$48K - $64K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Sanford, NC · On-site

$47K - $63K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Fayetteville, NC · On-site

$53K - $71K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Raeford, NC · On-site

$48K - $64K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Spring Lake, NC · On-site

$57K - $76K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Fayetteville, NC · On-site

$53K - $71K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Fayetteville, NC · On-site

$53K - $71K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Lillington, NC · On-site

$49K - $65K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Fort Liberty, NC · On-site

$57K - $76K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Fayetteville, NC · On-site

$53K - $71K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Sanford, NC · On-site

$51K - $68K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Angier, NC · On-site

$40K - $54K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Fayetteville, NC · On-site

$53K - $71K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Sanford, NC · On-site

$51K - $68K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

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Showing results 41-60

All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Spring Lake, NC

Customer Returns Associate information

See Spring Lake, NC salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer returns associate in Spring Lake, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.80 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What cities near Spring Lake, NC are hiring for Customer Returns Associate jobs?

Cities near Spring Lake, NC with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Spring Lake, NC as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $34,809 per year, or $16.7 per hour.

Store Sales Associate

Citi Trends

Spring Lake, NC • On-site

$14.75 - $16.75/hr

Part-time

Re-posted 5 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

CITITRENDS, Inc.
Position Description
Department: Store Operations
Title: Sales Associate
Reports To: Store Management
FLSA Status: Non-Exempt
Location: In Store
JOB SUMMARY
The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
KEY RESPONSIBILITIES/ OUTCOMES
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Processes freight
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Assisting with price changes/markdowns
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Balances register according to company policy
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Bags merchandise efficiently when completing a customer's transaction
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Handles all cash, checks and credit cards correctly and by company policy
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Obtains management approval when needed for returns, voids and checks
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Handles maintenance and housekeeping duties as assigned
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Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
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Follows all safety procedures
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Must keep a professional, neat appearance, including wearing a name tag
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Assists management in merchandising sales floor according to stock level.
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Explains our exchange/refund policies to customers after transactions.
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Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
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Performs other duties as may be assigned.
REQUIRED SKILLS & ABILITIES
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Excellent communication and organizational skills.
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Ability to work a flexible schedule including nights and weekends.
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Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
EDUCATION & EXPERIENCE
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High school diploma or equivalent
PHYSICAL REQUIREMENTS
Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation.
•
Squat/Kneel/Stoop (Frequent to continuous)
•
Stand/Bend/Walk (Frequent to continuous)
•
Twist (Occasional to Frequent)
•
Reach above shoulder (Occasional to Frequent)
•
Lift/Carry (Occasional to Frequent)
•
Push/Pull (Occasional to Frequent)
•
Use of hands (manual dexterity, grasping (Frequent to Continuous)
GENERAL INFORMATION
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.
This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.
CITITRENDS is an equal opportunity employer.

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