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Customer Returns Associate Jobs in Raleigh, NC (NOW HIRING)

Metal Supermarkets Raleigh

Be Seen First

Sales Associate

Durham, NC · On-site

$15 - $22/hr

As a Sales Associate, you'll be on the front lines, engaging with customers, identifying their ... Support sales goals by maintaining stock control, monitoring margins, and ensuring customers return ...

Metal Supermarkets Raleigh

Be Seen First

Sales Associate

Durham, NC · On-site

$15 - $22/hr

As a Sales Associate, you'll be on the front lines, engaging with customers, identifying their ... Support sales goals by maintaining stock control, monitoring margins, and ensuring customers return ...

Food Lion

PT Customer Lead

Creedmoor, NC · On-site

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide ... PT Customer Lead Food Lion provides equal employment opportunities to all associates and applicants ...

Walgreens

Customer Service Associate

Chapel Hill, NC

$13.25 - $18.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Durham, NC · On-site

$13.25 - $18.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Durham, NC · On-site

$13.25 - $18.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$13 - $17.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Raleigh, NC · On-site

$13 - $17.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Chapel Hill, NC · On-site

$13.25 - $18.25/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Ahold Delhaize

PT Customer Lead (530611)

Raleigh, NC

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide ... PT Customer Lead Food Lion provides equal employment opportunities to all associates and applicants ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Raleigh, NC

Customer Returns Associate information

See Raleigh, NC salary details

$8

$16

$26

How much do customer returns associate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer returns associate in Raleigh, NC is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Associate, and why are they important?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a Customer Returns Associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by Customer Returns Associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Raleigh, NC? For Customer Returns Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Raleigh, NC look for? The top searched job categories for Customer Returns Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Returns Associate jobs? Cities near Raleigh, NC with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you

Sales Associate

Metal Supermarkets Raleigh

Durham, NC • On-site

$15 - $22/hr

Full-time

Retirement, PTO

Posted 22 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Key responsibilities

  • Identify customer needs and recommend appropriate metal products, value-added services, and cutting solutions.

  • Manage in-store interactions, phone inquiries, eCommerce orders, and online quote requests promptly and professionally.

  • Provide accurate pricing, prepare quotes, follow up on leads, close sales, and process orders with precision.

Job description

Are you looking for the next step in your career? Do you thrive in a fast-paced sales environment where customer service and relationship-building drive success? Are you a problem solver who loves engaging with customers and closing deals?

If you are solutions-driven, customer-focused, and have a passion for sales, this role could be the perfect fit for you!

Metal Supermarkets is the world’s largest supplier of small-quantity metals with locations across the U.S., Canada, and the U.K. We provide over 8,000 metal products to businesses and consumers, earning our reputation for fast, friendly, and knowledgeable service.

As a Sales Associate, you’ll be on the front lines, engaging with customers, identifying their needs, and delivering tailored solutions that drive sales and build long-term relationships.

WHY JOIN THE METAL SUPERMARKETS TEAM?

This is a unique full-time opportunity for a sales-oriented individual who is eager to learn quickly, develop their skills, and become a key player on our team. We invest in our people by offering hands-on training and career growth opportunities within the metal industry.

· Earning Potential & Growth: Competitive hourly wage, plus annual reviews ensure your compensation reflects your success.

· Industry Expertise: Gain valuable experience in the metal industry, working with both corporate clients and hobbyists. Learn how to price, quote, and close sales effectively.

· Stable, Supportive Environment: Join a collaborative team that values your contributions. Metal Supermarkets is a trusted name in the industry with long-term career opportunities.

· Straight Day Shifts: Enjoy work-life balance with steady Monday to Friday 7:30 am to 4:30 pm.

· Comprehensive Benefits: Take advantage of our 401(k), 401(k) matching, Paid time off, Employee discount.

Want to learn more about Metal Supermarkets?

https://www.metalsupermarkets.com/the-leader-in-small-quantity-metals/

WHAT YOU’LL BE DOING:

As a Sales Associate your primary responsibility will be to drive sales and provide outstanding customer service through multiple channels.

· Consultative Sales: Identify customer needs and recommend the right metal products, value-added services, and cutting solutions. Build rapport to create repeat business and long-term relationships.

· Engaging with Customers: Spend your day on your feet, moving between our sales counter, the office, and the shop floor to assist customers from trade professionals to do-it-your-selfers.

· Problem-Solving & Solutions: Act as a trusted advisor, offer tailored solutions that fit customer needs and budgets.

· Handling Multiple Channels: Manage in-store interactions, phone inquiries, eCommerce orders, and online quote requests promptly and professionally.

· Quote & Order Management: Provide accurate pricing, prepare quotes, follow up on leads, and close sales. Process orders and manage transactions with precision.

· Data Entry: Enter customer profile details, correct material dimensions, payment info, and any order specifications into our ERP system in a timely manner, with precision and attention to detail.

· Work as a Team: Collaborate and communicate with Supervisors, Warehouse Associates, Drivers, and other Sales Associates to provide customers with a seamless, one-stop experience.

· Sales Target Achievement: Support sales goals by maintaining stock control, monitoring margins, and ensuring customers return for future orders.

WHAT YOU BRING:

We’re looking for a motivated, sales-oriented individual who thrives in a fast-paced environment.

· Sales & Customer Focus: You understand the sales cycle and enjoy helping customers find the right products while maximizing revenue.

· Positive & Interactive People Skills: You are approachable, friendly, and excel in building customer relationships.

· Strong Organizational & Time Management Skills: Ability to juggle multiple customer interactions and follow up on leads promptly.

· “Yes” Attitude & Adaptability: A proactive, solutions-driven mindset that embraces challenges with enthusiasm. Confidence in troubleshooting and a proactive approach to resolving issues.

· Essential Experience & Skills: At least one year of proven customer service, retail sales or inside sales experience, strong computer and math skills, and excellent communication abilities.

Knowledge of Metal Industry is a Plus

Bilingual (English/Spanish) is a plus.

READY TO TAKE YOUR SALES CAREER TO THE NEXT LEVEL? APPLY TODAY!

If you’re a driven Sales Associate ready to excel and grow with us, we want to hear from you! Join our team and play a key role in helping customers find the perfect metal solutions while achieving sales success. Apply via Indeed.

Job Type: Part-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Paid time off

Work Location: In person