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Customer Return Associate Jobs in Philadelphia, PA

Bergey's

Customer Return Processor

Colmar, PA · On-site

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual ...

Clark Associates

Front End Associate

New Castle, DE · On-site

$15.50 - $18.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Clark Associates

Front End Associate

Bensalem, PA · On-site

$13.25 - $17.25/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Clark Associates

Front End Associate

Pennsauken, NJ · On-site

$16 - $19/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

McCloskey Partners

Customer Service Associate

Telford, PA · On-site

$14.25 - $19.75/hr

Process returns (RMAs) and ensure accurate documentation. * Assist with projects, pricing lists ... Associate's or Bachelor's degree preferred. * 1-3 years of customer service experience ...

The Restaurant Store

Front End Associate

Bensalem, PA · On-site

$15.25 - $18.25/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

The Restaurant Store

Front End Associate

New Castle, DE · On-site

$15.50 - $18.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Philadelphia, PA

Customer Return Associate information

See Philadelphia, PA salary details

$8

$17

$27

How much do customer return associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer return associate in Philadelphia, PA is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Philadelphia, PA? For Customer Return Associate jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Philadelphia, PA look for? The top searched job categories for Customer Return Associate jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Customer Return Associate jobs? Cities near Philadelphia, PA with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 61% Full Time, 22% Part Time, and 17% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $35,971 per year, or $17.3 per hour.

Customer Return Processor

Bergey's

Colmar, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

  • Vacation and PTO time
  • Paid Holidays
  • 401k with profit sharing
  • Medical, Dental and Vision insurance.
  • Employee Assistant Program
  • FSA and HSA Plans
  • Life Insurance
  • Opportunities for Advancement
  • Paid Training
  • Employee Referral Program
  • Employee Discount

Location: Bergey's Parts Warehouse- Colmar, PA

Shift: 6a-3:30p

Summary

Responsible for assisting in a variety of warehouse duties, including shipping and receiving, unloading and loading trucks, fulfilling purchase orders, and keeping warehouse stocked with essential equipment.

Essential Duties

  • Pull and stage parts for drivers.
  • Unload product from shipping containers.
  • Put stock away in correct locations.
  • Ensure that stock is labeled correctly.
  • Handle product carefully to ensure it is not damaged.
  • Maintain inventory levels by providing accurate cycle counts.
  • Detailed oriented, always ensuring the right part for the right customer.
  • Communicate well with management and team members.
  • Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
  • Other tasks as assigned.

Certificates, Licenses, Registrations:

  • Valid Driver's License
  • Successful completion of pre-employment background checks and drug screening 

Bergey's is an equal opportunity employer.  

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