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Customer Return Associate Jobs in Erie, PA (NOW HIRING)

Staples

Retail Sales Associate (Erie, PA)

Erie, PA

$14.50 - $16.75/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Staples

Retail Sales Associate (Erie, PA)

Erie, PA · On-site

$10.80/hr

You'll help customers find products, provide solutions, and handle returns or online pickups. You ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Citi Trends

Store Sales Associate

Erie, PA · On-site

$14.50 - $16.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... customer for shopping at store and invites them to return - Follows all safety procedures - Must ...

Citi Trends

Store Sales Associate

Erie, PA · On-site

$14.50 - $16.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... customer for shopping at store and invites them to return - Follows all safety procedures - Must ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Albion, PA · On-site

$49K - $66K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Girard, PA · On-site

$53K - $71K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Waterford, PA · On-site

$44K - $58K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Erie, PA · On-site

$56K - $75K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

H&R Block

Tax Associate

Edinboro, PA · On-site

$52K - $70K/yr

Prepare complete and accurate tax returns with training and support from experienced teammates ... Experience interacting with customers or clients in a service-oriented environment * Strong ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Erie, PA · On-site

$13 - $15.50/hr

We're on the search for a Seasonal Sales Associate that will help lead our civic minded, pop ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Erie, PA

Customer Return Associate information

See Erie, PA salary details

$8

$16

$26

How much do customer return associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer return associate in Erie, PA is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Erie, PA?

For Customer Return Associate jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Erie, PA look for?

The top searched job categories for Customer Return Associate jobs in Erie, PA are:

What cities near Erie, PA are hiring for Customer Return Associate jobs?

Cities near Erie, PA with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Erie, PA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,536 per year, or $16.6 per hour.

Retail Sales Associate (Erie, PA)

Staples

Erie, PA

$14.50 - $16.75/hr

Part-time

Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 638 frontline employees who took The Breakroom Quiz

459th of 739 rated retailers

Job description

Sales Associates provide exceptional customer service with our customers needs in mind. Youll help customers find products, provide solutions, and handle returns or online pickups. Youll also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

  • Flexible part time hours, generous paid time off, weekly pay and career growth opportunities

  • Associate discounts on in-store and online merchandise, services and warranty plans

  • Discounts at hundreds of retailers, restaurants and more

  • 401(k) plan with a company match

  • Dental and vision insurance

  • And many more benefits

  • Compensation based on qualifications and experience

Help both your customers and your store win.

  • Multitask on cashier, sales, and merchandising responsibilities

  • Respond quickly and resourcefully to customer requests and concerns

  • Create a positive, inviting environment for customers

  • Understand and use basic selling skills to engage and present solutions

  • Handle returns and online pick-ups

  • Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:

  • Able to work a flexible schedule based on the stores needs

  • Must be able to and want to engage with customers and understand their needs

  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

  • Manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

  • Preferred but not required: customer service or cashier experience in a retail environment

Staples does not sponsor applicants for work visas for this position.

What Staples employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Staples logo

About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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