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Customer Return Associate Jobs in Erie, PA (NOW HIRING)

Citi Trends

Store Sales Associate

Erie, PA · On-site

$14.50 - $16.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... customer for shopping at store and invites them to return - Follows all safety procedures - Must ...

Citi Trends

Store Sales Associate

Erie, PA · On-site

$14.50 - $16.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... customer for shopping at store and invites them to return - Follows all safety procedures - Must ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Shoe Carnival

Temporary Store Associate

Erie, PA · On-site

$12/hr

Greet customers and offer help finding shoes and accessories * Operate the register: handle cash ... change, and process returns * Use basic math and counting skills for transactions * Share ...

Shoe Carnival

Temporary Store Associate

Erie, PA · On-site

$12/hr

Greet customers and offer help finding shoes and accessories * Operate the register: handle cash ... change, and process returns * Use basic math and counting skills for transactions * Share ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Erie, PA · On-site

$13 - $15.50/hr

We're on the search for a Seasonal Sales Associate that will help lead our civic minded, pop ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Erie, PA · On-site

$13 - $15.50/hr

We're on the search for a Seasonal Sales Associate that will help lead our civic minded, pop ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Kindthread

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

As a Sales Associate at Scrubs & Beyond, your main goal is to understand our customers' needs and ... customer leaves satisfied and eager to return. Key Responsibilities * Deliver an exceptional ...

Five Below

Sales Associate

Erie, PA · On-site

$13.50 - $18.50/hr

... customer issues and use product knowledge to offer alternative solutions, aiming to turn returns ... associate schedules, and standard operating procedures Must be able to remain in a stationary ...

TJX Companies

Merchandise Associate

Erie, PA · On-site

$13.25 - $13.75/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Merchandise Associate

Erie, PA

$13.25 - $13.75/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merchandise Associate

Erie, PA · On-site

$13.25 - $13.75/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Erie, PA

Customer Return Associate information

See Erie, PA salary details

$8

$16

$26

How much do customer return associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer return associate in Erie, PA is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Erie, PA? For Customer Return Associate jobs in Erie, PA, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Erie, PA look for? The top searched job categories for Customer Return Associate jobs in Erie, PA are:
What cities near Erie, PA are hiring for Customer Return Associate jobs? Cities near Erie, PA with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Erie, PA as of August 2026, with employment types broken down into 59% Full Time, 25% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $34,536 per year, or $16.6 per hour.

Store Sales Associate

Citi Trends

Erie, PA • On-site

$14.50 - $16.75/hr

Part-time

Re-posted 29 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest chains in the value-priced urban apparel industry. We're growing, so if you've ever wanted a chance to lead the way, this is it.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Processing freight
- Assisting with the taking price changes/markdowns
- Balances his/her register according to company policy
- Calls out prices for customer when ringing register transaction
- Bags merchandise efficiently when completing a customer's transaction
- Handles all cash, checks and credit cards correctly and by company policy
- Obtains management approval when needed for returns, voids and checks
- Handles maintenance and housekeeping duties as assigned
- Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
- Follows all safety procedures
- Must keep a professional, neat appearance, including wearing a name tag
- Assists management in merchandising sales floor according to stock level.
- Assists management with any tasks requested per company policy.
- Explains our exchange/refund policies to customers after transactions.
- Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
Job Requirements:
- High school diploma or equivalent
- Excellent communication and organizational skills.
- Ability to work a flexible schedule including nights and weekends.
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

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