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Customer Return Associate Jobs in Detroit, MI (NOW HIRING)

Tjx

Merchandising

New Baltimore, MI

$14.25 - $14.75/hr

Retail customer experience preferred Will be trained in all Department of the store. Example- Backroom, Floor Associate, Fitting Room & Return Associate. Benefits include: Associate discount; EAP ...

TJX Companies

Merchandising

Chesterfield, MI · On-site

$14.25 - $14.75/hr

Retail customer experience preferred Will be trained in all Department of the store. Example- Backroom, Floor Associate, Fitting Room & Return Associate. Benefits include: Associate discount; EAP ...

TJX Companies

Merchandising

Chesterfield, MI · On-site

$14.25 - $14.75/hr

Retail customer experience preferred Will be trained in all Department of the store. Example- Backroom, Floor Associate, Fitting Room & Return Associate. Benefits include: Associate discount; EAP ...

Kroger

Wine Steward 481

West Bloomfield, MI · On-site

Provide our customers and associates with exceptional customer service and with a safe and clean environment to ensure the customer's return visit. Responsible for pricing, stocking, and rotating ...

Posted today

The Signal Group LLC

Warehouse Associate

Novi, MI · On-site

$18 - $19/hr

The Signal Group Warehouse Associate will work collaboratively with the Vice President of ... Process customer returns and work with the vendor to ensure that vendor returns are approved and ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Detroit, MI

Customer Return Associate information

See Detroit, MI salary details

$8

$16

$27

How much do customer return associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer return associate in Detroit, MI is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Detroit, MI? For Customer Return Associate jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Detroit, MI look for? The top searched job categories for Customer Return Associate jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Customer Return Associate jobs? Cities near Detroit, MI with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 65% Full Time, 19% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $35,289 per year, or $17 per hour.

Merchandising

Tjx

New Baltimore, MI

$14.25 - $14.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Will be trained in all Department of the store. Example- Backroom, Floor Associate, Fitting Room & Return Associate.

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

50383 Waterside Rd

Location:

USA TJ Maxx Store 1099 Chesterfield MIThis position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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